CTM vs. Call Karma Insights Comparison


CTM CallTrackingMetrics 4.5 out of 5 stars	Call Karma Insights Nectar Desk
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CTM		Call Karma Insights

CTM: About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.		Call Karma Insights: About Call Karma Insights is a business intelligence service for organizations that handle customer calls. It analyzes call activity and sends concise daily reports to users by email, with SMS alerts for time-sensitive opportunities that may require follow-up. Business owners and operations teams can use the reports to identify trends, potential problems, and opportunities without building reports manually. Call Karma also provides industry-specific return-on-investment calculators, supports multiple phone systems and time zones, and requires no software installation. Users can submit calls for a free sample analysis, with results in about 24 hours. Enterprise customers can access an API and request custom integrations.
CTM: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Call Karma Insights: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
CTM: Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		Call Karma Insights: Audience Business owners and operations teams that want daily call and contact center insights by email.
CTM: Support Phone Support Supported 24/7 Live Support Supported Online Supported		Call Karma Insights: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
CTM: API Offers API Supported		Call Karma Insights: API Offers API Supported
CTM: Screenshots and Videos View more images or videos		Call Karma Insights: Screenshots and Videos View more images or videos
CTM: Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		Call Karma Insights: Pricing No information available. Free Version Not Supported Free Trial Not Supported
CTM: Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		Call Karma Insights: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
CTM: Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
CTM: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Call Karma Insights: Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
CTM: Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com		Call Karma Insights: Company Information Nectar Desk Founded: 2015 Canada callkarma.ai/products/insights
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CTM: CallFinder 5.0 out of 5 stars		Call Karma Insights: Credit Karma Intuit 5.0 out of 5 stars
CTM: Aircall 4.3 out of 5 stars		Call Karma Insights: PR Karma PR Karma 5.0 out of 5 stars
CTM: JustCall JustCall.io 5.0 out of 5 stars View All		Call Karma Insights: Call Karma Contact Center Nectar Desk View All
CTM: Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		Call Karma Insights: Categories Business Intelligence Supported
CTM: Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported
CTM: Integrations Acquisio Supported Adobe Marketo Engage Supported AgencyAnalytics Supported CA Flowdock Supported Constant Contact Lead Gen & CRM Supported Facebook Supported Google Data Studio Supported Lightning Step Supported Mailchimp Supported MeisterTask Supported Rank Ranger Supported Salesforce Supported SendGrid Supported Snapchat Supported Stripe Supported Switchbird Supported Unbounce Supported WordPress Supported Zapier Supported Zendesk Supported Show More Integrations View All 47 Integrations		Call Karma Insights: Integrations Acquisio Not Supported Adobe Marketo Engage Not Supported AgencyAnalytics Not Supported CA Flowdock Not Supported Constant Contact Lead Gen & CRM Not Supported Facebook Not Supported Google Data Studio Not Supported Lightning Step Not Supported Mailchimp Not Supported MeisterTask Not Supported Rank Ranger Not Supported Salesforce Not Supported SendGrid Not Supported Snapchat Not Supported Stripe Not Supported Switchbird Not Supported Unbounce Not Supported WordPress Not Supported Zapier Not Supported Zendesk Not Supported Show More Integrations
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