CSS IMPACT

CSS IMPACT

CSS, Inc
CSS IMPACT Replicant

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CSS IMPACT:

About

CSS IMPACT is a leading provider of Next-Gen Financial Ecosystems & Omnichannel Engagement cloud platforms. Featuring HD 2.0 | Ai - an Agent-less “Ai” (Artificial Intelligence) Digital Consumer or Debtor Engagement bot for credit, billing, collections & revenue cycle management. This “Digital & Voice First Ai" servicing technology can answer common questions, accept payments, & negotiate accounts with a frictionless positive experience without changing the consumer's behavior by using new IoT channels of communications, such as Google Assistant, Google Ai Voice (phone), Text, Chat, Email, Online smart portals, as well as traditional call center technologies - Dialers, Click-to-dial, IVR & Telephones.
Replicant:

About

Replicant is the world’s first autonomous contact center that brings always-on, elastic capacity to every customer experience with voice AI. Solve customer issues over the phone with flexible, natural-sounding AI-powered conversations that accurately recognize customer intent for fast resolutions. Answer every call immediately and eliminate hold times with 24/7 service available anytime, anywhere. Scale customer service up or down without ballooning costs, training new agents, offshoring, or planning for seasonal fluctuations. Dramatically reduce your customer service costs; only pay for what you use without committing to capacity. Measure overall customer satisfaction, track average handle time, and discover new trends like competitor mentions, defective products, and upsell opportunities to serve customers like never before.
CSS IMPACT:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Replicant:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
CSS IMPACT:

Audience

Companies of all sizes
Replicant:

Audience

Companies searching for a voice AI solution to communicate with their customers
CSS IMPACT:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Replicant:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
CSS IMPACT:

API

Offers API Not Supported
Replicant:

API

Offers API Supported
CSS IMPACT:

Screenshots and Videos

No images available
Replicant:

Screenshots and Videos

CSS IMPACT:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Replicant:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
CSS IMPACT:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Replicant:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
CSS IMPACT:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Replicant:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
CSS IMPACT:

Company Information

CSS, Inc
Founded: 2004
United States
www.cssimpact.com
Replicant:

Company Information

Replicant
Founded: 2017
United States
www.replicant.com
CSS IMPACT:

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CSS IMPACT:
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CSS IMPACT:
IDOS

IDOS

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Replicant:
IBM watsonx Assistant

IBM watsonx Assistant

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CSS IMPACT:
Replicant:
CSS IMPACT:

Categories

Accounts Payable Supported
AI Lending Supported
AI Receptionists Supported
AI Voice Agents Supported
Conversational AI Supported
Corporate Tax Supported
Debt Collection Supported
Finance Supported
Government Supported
Loan Servicing Supported
Sales Tax Supported
Replicant:

Categories

CSS IMPACT:

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Not Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Not Supported
Speech Recognition Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Accounts Payable Features

Approval Process Control Supported
Bank Reconciliation Supported
Cash Management Supported
Check Writing Supported
Duplicate Payment Alert Supported
Fraud Detection Supported
General Ledger Entry Supported
Vendor Management Supported

Accounts Receivable Features

ACH Payment Processing Supported
Billing & Invoicing Supported
Check Processing Supported
Collections Management Supported
Online Payment Processing Supported
Overpayment Processing Supported
Partial Payments Supported
Receivables Ledger Supported
Recurring Billing Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Supported
For Healthcare Supported
For Sales Supported
Image Recognition Supported
Machine Learning Supported
Multi-Language Not Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Supported

Corporate Tax Features

Compliance Management Supported
Data Import / Export Supported
Data Verification Supported
Electronic Filing Supported
Exception Notification Supported
For Nonprofits Supported
For Partnerships Supported
K-1 Reporting Supported
Payroll & Employer Forms Supported
Status Tracking Supported
Tax Planning Not Supported

Debt Collection Features

Agency Management Supported
Auto Dialer Supported
Automated Notices Supported
Callback Scheduling Supported
Client Management Supported
Commission Management Supported
Compliance Management Supported
Contact Management Supported
Credit Bureau Reporting Supported
In-House Collections Supported
Payment Plans Supported
Transaction Management Supported

Sales Tax Features

Address Validation Supported
Audit Trail Supported
Consumer Use Tax Supported
Exemption Management Supported
Tax Calculator Supported
Tax Filing Supported
Taxability Verification Supported
Transaction Tracking Supported
Value Added Tax (VAT) Supported

Tax Practice Management Features

Approval Process Control Supported
Billing & Invoicing Supported
Client Management Supported
Client Portal Supported
Document Management Supported
Due Date Tracking Supported
Scenario Planning Supported
Tax Filing Supported
Tax Forms Supported
Workflow Management Supported
CSS IMPACT:

Integrations

Amazon Connect Not Supported
Avaya Aura Not Supported
BillingTree Supported
DELECO Supported
Five9 Not Supported
Kustomer Not Supported
NiCE CXone Mpower Not Supported
Nuvei Supported
Operata Not Supported
Payscout Supported
Salesforce Not Supported
ServiceNow Not Supported
Shopify Not Supported
Twilio Flex Not Supported
UJET Not Supported
Zendesk Not Supported
Replicant:

Integrations

Amazon Connect Supported
Avaya Aura Supported
BillingTree Not Supported
DELECO Not Supported
Five9 Supported
Kustomer Supported
NiCE CXone Mpower Supported
Nuvei Not Supported
Operata Supported
Payscout Not Supported
Salesforce Supported
ServiceNow Supported
Shopify Supported
Twilio Flex Supported
UJET Supported
Zendesk Supported
CSS IMPACT:
Claim CSS IMPACT and update features and information
Claim CSS IMPACT and update features and information
Replicant:
Claim Replicant and update features and information
Claim Replicant and update features and information