Salesforce Agentforce CommunicationsSalesforce
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Related Products
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About
CSP Control Center is an end-to-end Microsoft CSP billing and cloud management platform built to help CSP partners streamline and scale operations across multi-tenant environments. It unifies subscription management, license provisioning, automated billing, renewals, invoicing, and analytics into a single system, eliminating manual workflows and disconnected tools. Designed for both Direct and Indirect CSPs, it enables efficient management of customers, pricing, and cloud services with full visibility.
The platform supports recurring, usage-based, and hybrid billing, along with multi-currency, tax-compliant invoicing and real-time pricing. A white-labeled self-service marketplace allows customers to manage subscriptions independently. With advanced reporting and integrations like Microsoft Partner Center, QuickBooks, and Xero, it helps optimize pricing, reduce revenue leakage, and scale efficiently.
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About
Agentforce Communications, formerly Communications Cloud, is Salesforce’s AI-powered CRM platform built specifically for communications service providers. It helps telecom companies modernize their middle-office operations with industry-specific applications, data models, and integrations. The platform leverages AI agents to deliver 24/7 automated customer support, streamline service workflows, and enhance overall customer experience. Tools like Billing Inquiry Manager use predictive and generative AI to resolve common billing issues quickly and reduce handling time. A communications-specific data model and enterprise product catalog simplify product lifecycle management and product-to-cash processes. Industry CPQ and workflow automation improve operational efficiency while reducing IT complexity. Agentforce Communications enables providers to increase ARPU, reduce churn, and drive revenue growth through intelligent, connected experiences.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Microsoft Cloud Solution Providers (CSPs), Managed Service Providers (MSPs)
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Audience
Agentforce Communications is designed for telecom and communications service providers seeking an AI-powered CRM platform to streamline operations, improve customer experiences, and increase revenue efficiency
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$349/month
Free Version
Free Trial
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Pricing
$325 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCSP Control Center
Founded: 2016
United States
cspcontrolcenter.com
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/communications/cloud/
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Alternatives |
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Categories |
Categories |
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Integrations
Authorize.Net
Autotask PSA
Bill & Pay
Collate
ConnectWise PSA
Ezidebit
Salesforce
Stripe
Xero
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Integrations
Authorize.Net
Autotask PSA
Bill & Pay
Collate
ConnectWise PSA
Ezidebit
Salesforce
Stripe
Xero
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