CSG AssureCSG
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Related Products
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About
The majority of operators today continue to test their end-to-end quality inefficiently, based on the old approach of passive monitoring and reactive manual testing in response to an issue. While this approach has been acceptable in the past, evolving customer requirements make the user experience more critical for customer satisfaction, loyalty and revenue. Proactively monitor quality, all the way from your network to the end subscriber, with CSG Assure. CSG Assure helps carriers protect and secure margin through guaranteed CLI delivery and other key quality features. CSG Assure also serves SMS aggregators in need of timely and correct delivery of SMS, and mobile operators who need to provide a flawless user experience for their customers traveling abroad. Let our network operations center take care of 24/7, end-to-end service level monitoring.
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About
VoIP Detective is the easiest-to-use call reporting solution for Cisco Unified Communications Manager (CUCM/CallManager), Cisco CUBE, Webex Calling, and Microsoft Teams. It deploys as a self-hosted virtual machine — your call data never leaves your network — and you can be up and running in about 30 minutes.
A free Lite version (free forever, with no device or user limits) covers core CUCM, Webex, and Teams reporting. Pro adds large-scale retention with no time limit, scheduled email reports, emergency/911 alerts, GDPR number masking, CUBE analytics, and a UCCX wallboard — all for one flat annual price, no matter how many devices, users, or numbers you have.
Built for admins, managers, and end users alike: team reports, inbound, outbound and hunt-group reports, busy-hour and network-quality (jitter, latency, packet loss) troubleshooting, endpoint utilization for license reclamation, and more — with readable dashboards, interactive graphs, and drill-down. No training required.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Organizations looking for a quality testing solution
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Audience
Users of Microsoft Teams, CUCM, Webex Calling, and CUBE
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$0
VoIP Detective Free is 100% free, forever — no expiration, and no limit on users or devices.
VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCSG
Founded: 1994
United States
www.csgi.com/portfolio/digital-wholesale/assure/
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Company InformationVoIP Detective
Founded: 2019
United States
www.voipdetective.com
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Categories |
Categories |
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VoIP Monitoring Features
Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting
Call Tracking Features
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking
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Integrations
Cisco Unified Border Element (CUBE)
Cisco Unified Communications Manager
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex Calling
Microsoft Teams
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Integrations
Cisco Unified Border Element (CUBE)
Cisco Unified Communications Manager
Cisco Unified Contact Center
Cisco Unity Connection
Cisco Webex Calling
Microsoft Teams
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