VoIP Detective Integrations

Solving today's complex business problems takes teams of engaged people working together. We’ve built an online guide to teach you and your team the secrets of successful teamwork. When you have a place to create and make decisions as a team, there’s no limit to what you can achieve. Teams brings everything together in a shared workspace where you can chat, meet, share files, and work with business apps. Get your team on the same page with group chat, online meetings, calling, and web conferencing. Collaborate on files with built-in Microsoft 365 (formerly Office 365) apps like Word, Excel, PowerPoint, and SharePoint. Add in your favorite Microsoft apps and third-party services to keep the business moving forward. Get end-to-end security, administrative control, and compliance—all powered by Microsoft 365. Teams is designed for groups of all kinds. Get started with the free, no-commitments version. You can also get Teams as part of the best-in-class suite of productivity tools.

A complete business phone service, in the cloud. Webex Calling gives you a phone service in the cloud so you can make and receive calls on any device, anywhere—all without the overhead and hassle of managing it. A business phone service built for your growing business. Take calls with your business phone number from anywhere, on any device, with a full set of powerful cloud calling features. Forget the costly overhead of a physical business phone system, and easily manage all your services, users, and security in one place. Webex Calling has security built-in as a key foundational element without requiring settings to be updated to stay protected. Make calls with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing. Never miss an important call with features like shared lines, hunt groups, call waiting, hold/resume, pickup, forward, do not disturb and transfer.

Cisco Unified Border Element (CUBE) is an enterprise-class Session Border Controller (SBC) that facilitates secure, scalable, and flexible voice and video connectivity between enterprise networks and service provider SIP trunks. It performs four critical functions: session control, security, interworking, and demarcation. CUBE supports signaling interworking between SIP and H.323 protocols, media interworking for DTMF, fax, modem, and codec transcoding, as well as address and port translations for privacy and topology hiding. It also provides billing and call detail record (CDR) normalization, quality-of-service (QoS) and bandwidth management, and media services such as media forking and proxying. CUBE can be deployed on Cisco routers or as a virtualized solution on Cisco UCS servers, supporting centralized, distributed, or hybrid deployment models.

Enterprise unified communications and collaboration. Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management. Consolidate your communications infrastructure and enable your people and teams to communicate simply with the Cisco Unified Communications Manager. The solution features IP telephony, high-definition video, unified messaging, Instant Message and Presence. Transform your workspaces. Attract and retain the best talent wherever they are and enable them to be productive by giving them Cisco Unified Communications Manager, the tools to succeed. The solution has extensive features to support mobile and remote workers. Regional, family run business or global mega-brand? Choose a solution that scales as your needs change.

Cisco Unity Connection is a robust unified messaging and voicemail solution that provides users with flexible message access options and IT with management simplicity. Cisco Unity Connection lets users access and manage messages from an email inbox, web browser, Cisco Jabber, Cisco Unified IP Phone, smartphone, or tablet. Unity Connection also provides flexible message access and delivery format options, including support for voice commands, speech-to-text transcription, and even video greetings. Cisco Unity Connection is highly secure. It is designed for complex distributed global deployments with support for high availability, redundancy, and branch office survivability. It is fully virtualized, and can be run on specification-based hardware. Unity Connection is easily deployed, provisioned, monitored and managed using Cisco Prime Collaboration, our single application for unified management of the entire voice and video deployment.

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application. Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement. Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise.