CRMUnleashedForce Software
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Related Products
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About
With CRMUnleashed Help desk software you can view an easy-to-understand comprehensive visualization of your support department, enable or disable dashboard views with a click of a mouse. With the web-based CRMUnleashed help desk application you have access to your data whenever and wherever you need it. All you need is a web browser and internet access along with a computer/laptop/iPhone/iPad or another device that supports web browsing, and you have the ability to keep your finger on the pulse of your support department from anywhere. Customer portal and support access Deliver complete customer satisfaction, with CRMUnleashed help desk software you can offer your customers secure web portal access from where your customers can create cases, view existing cases, and communicate with the support staff assigned to their cases. Getting and keeping customers is crucial and increasing their satisfaction is paramount.
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About
SparrowDesk is an AI-powered customer service platform built to help businesses deliver faster, smarter, and more scalable support. At its core is Luna, the AI Agent, which auto-resolves up to 60% of tickets, providing customers with instant 24/7 assistance while reducing team workload. For agents, Luna Copilot works directly inside the inbox—offering AI-driven ticket summaries, smart reply suggestions, and quick knowledge access to improve efficiency and accuracy. SparrowDesk unifies conversations from email and live chat into a single workspace, keeping full context across every interaction. Customers can also access branded self-service portals that surface relevant articles, cutting down on ticket volume. Managers gain real-time visibility through dashboards and custom reports to track SLA performance, agent productivity, and emerging support trends. With a no-code workflow builder, teams can automate repetitive tasks and standardize processes without engineering resources.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies and businesses searching for a 360 degree visualization solution for their processes
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Audience
SparrowDesk is built for businesses, support teams, and managers who want to scale customer support without increasing headcount. Its audience spans SMBs, startups, and enterprises across industries like e-commerce, SaaS, finance, and healthcare.
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$16/seat/month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationForce Software
www.crmunleashed.com
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Company InformationSparrowDesk
Founded: 2017
United States
www.sparrowdesk.com
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
No info available.
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Integrations
No info available.
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