CM.com vs. e-bot7 Comparison


CM.com	e-bot7 e-bot7 GmbH	+	+
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About Mobile communication and payments solutions. Combine messaging channels like WhatsApp with innovative payments to create true Conversational Commerce. We help companies communicate. Our customers use SMS, Voice and the world’s most popular chat apps: WhatsApp, Apple Business Chat, Google RCS. Start the conversation in the channel your customers prefer and let the AI bot do the talking. Integrate commerce in the conversation to drive conversions. CM.com is a licensed Payment Service Provider, offering a range of options for any channel with Apple Pay, Google Pay, WeChat Pay, Credit Cards and local payments like iDeal and Bancontact. CM.com is also a Ticketing platform helping festivals, museums and stadiums sell and manage any type of ticket. The Customer Data Platform takes marketing to a personal level. Identity and e-sign solutions assure authentication in any transaction.	About Simplifying Conversational AI. We automate Customer-Facing Conversations. Simple, Fast, Efficient. The leading & easy to use Conversational AI platform. Integrate on all channels and tools in any language. Launch within minutes. Manage all bots across your organization in one platform made for non-technical and technical people. Plug and play technology – no coding required. Agent+AI® hybrid model (real-time supervised learning). Omnichannel integration (communication channels & backend systems).
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes	Audience Companies that want to build AI chatbots for customer service
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0/month Start for free Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.7 / 5 ease 4.6 / 5 features 4.7 / 5 design 4.5 / 5 support 4.9 / 5 Read all reviews
	Pros & Cons from Real Users Pros e-Bot 7 helped my family automate customer support and take a great burden off the staff. We still give human care and support to customers, but now it's just the important things. e-bot7's customer support we do like best: We can be sure that we receive support whenever needed, fast replies and meetings scheduled according to our availability! A few more points that we would like to mention: -User experience: Smooth and insightful environment, also for non-tech people. -Integrations: Wide range of possibilities, works great with any internal system that we have. -Onboarding process: Fast and easy. The set-up of the solution was extremely easy - thanks to the e-bot7 team that works with dedication and incorporates any request we raise. Furthermore, the virtual assistant can be easily customized and rolled out in different languages, making their solution very valuable to us. Besides, the automation rate increases the more customer requests the chatbot handles, further freeing up our agents' capacity. The dedication that e-bot7's Customer Success team demonstrates we do like best. They are always available and work on a solution asap whenever we have a solution. Our meetings are well structured and of great value to us; they walk us through the roadmap, introduce new features to us and sometimes invite us to beta test new features they consider to implement. Generally, e-bot7 gives their best to precisely answer any questions that we have. They are very attentive - we can definitely recommend! After having tried different vendors, we can tell that ebot7's solution is the one we like best: The interface is very intuitive; e.g., changing functionalities of the chatbot is simple and does not require any technical knowledge. The e-bot7 team has been super supportive in the beginning as they were very attentive by helping us to decide which package fits our needs best, setting up demo calls, and ensured a smooth onboarding and implementation of the solution. Cons Some people are still turned off by AI, but like it or not, it is the future and it is the most efficient way of doing business. They can still reach humans when it's necessary. The solution sometimes incorrectly recognizes the customer question / problem. In the beginning, there were are few issues that have been solved instantly. Also, e-bot7 has different packages available which made our choice difficult; hence, one needs to be sure of the customer services' vision. We have not experienced any larger issues yet. All good! There is not really anything to complain about. In the beginning when the solution was implemented we felt that the analytics section could have been more insightful through additional statistics. However, e-bot7 constantly worked on improving that section,
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information CM.com Founded: 1999 Netherlands www.cm.com	Company Information e-bot7 GmbH e-bot7.com
Alternatives Clickatell	Alternatives Boost.ai
smsmode smsmode©	Mindsay
Bird	Zowie
Twilio	Heyy
thinQ Commio View All	CM.com View All
Categories Chatbot Cloud Communication Platform Communications Platform as a Service (CPaaS) Contact Management Conversational AI Conversational Commerce Conversational Support Digital Signature Payment Processing SIP Trunk SMS API SMS Marketing Ticketing	Categories Chatbot Conversational AI Conversational Commerce Customer Service
Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Conversational AI Features Code-free Development Contextual Guidance For Developers Intent Recognition Multi-Languages Omni-Channel On-Screen Chats Pre-configured Bot Reusable Components Sentiment Analysis Speech Recognition Speech Synthesis Virtual Assistant Show More Features Cloud Communication Platform Features Audio / Video Conferencing Call Center Call Recording Call Routing Chat / Messaging Fax Management File Sharing IVR / Voice Recognition Contact Management Features Activity Management Appointment Management Contact Database Contact History Contact Import/Export Customer Pipeline Email Marketing Group Management Interaction Tracking Lead Management Prospecting Tools Sales Pipeline Management Search / Filter Segmentation Shared Contacts Social Media Integration Digital Signature Features Audit Trail Authentication Auto Reminders Customizable Templates Document Analytics Mobile Signature Multi-Party Signing Progress Tracking Task Progress Tracking Payment Processing Features ACH Check Transactions Bitcoin Compatible Debit Card Support Gift Card Management Mobile Payments Online Payments POS Transactions Receipt Printing Recurring Billing Signature Capture SIP Trunk Features Automatic Fail-over Routing Call Data Records Caller ID Disaster Recovery e911 International Numbers Multiple DID Options PSTN Forwarding Toll-Free Numbers SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win Ticketing Features Barcode / Ticket Scanning Box Office Management Concessions Management Customer Database Event Management Fundraising Management General Admission Kiosk Ticketing Mobile Ticketing Online Ticketing Onsite Ticketing POS Print-at-Home Reserved Seating Season Tickets Ticket Brokering VIP & Discount Tickets
Integrations Facebook Messenger Telegram WhatsApp APIANT AWeber Apple Pay Genesys Cloud CX Google Pay MyClassboard Paperform PayPal Salesforce Viber Voucherify WeChat Wufoo X (Twitter) Zapier Zendesk iMessage Show More Integrations View All 18 Integrations	Integrations Facebook Messenger Telegram WhatsApp APIANT AWeber Apple Pay Genesys Cloud CX Google Pay MyClassboard Paperform PayPal Salesforce Viber Voucherify WeChat Wufoo X (Twitter) Zapier Zendesk iMessage Show More Integrations View All 7 Integrations
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