CM.com vs. LivePerson Comparison


CM.com	LivePerson	+	+
Learn More Update Features	Learn More Update Features	Add To Compare	Add To Compare


		Related Products Signalmash Signalmash is a boutique CPaaS built for businesses that need reliable communications and real human support behind every interaction. No tiers. No wait times. Real support for faster development and better outcomes for your customers. Our enterprise-grade customer gets a dedicated Slack channel with our engineers. Direct Tier-1 connections with AT&T, Verizon & T-Mobile. 94% first-time 10DLC approval rate. SMS: 10DLC \| Short code \| Toll-free \| SimplyRCS (simplyrcs.ai): RCS Rich \| RCS Media through API & No-Code Platform Voice: SIP Trunking \| VoIP \| Termination \| Origination Numbers/DIDs: Local, short code & toll-free numbers \| BCID (Branded Caller ID) Number Intelligence/Lookup: Subscriber Info (CNAM) \| Carrier Information \| Carrier Type (Fixed or Wireless) \| Federal DNC Status Signalmash enterprise-grade reliability, boutique-level support. 16 Ratings Visit Website Notifyre Notifyre is a secure online fax and text messaging service for businesses, rated 4.7/5 from 1,187 customer reviews. Pay as you go from 3 cents per fax page and 2 cents per SMS, with no contracts, no hidden fees, and wallet funds that never expire. Why businesses choose Notifyre: - Live chat, phone, and email support from a local U.S. team - A dedicated account manager who guides you through 10DLC registration (the approval US carriers require for business texting) - Free BAA for medical and health organizations, with HIPAA compliance standard on every plan - ISO 27001 certified with AES 256-bit encryption, user access controls, audit trails, and 99.99% uptime Fax features: online fax platform, email to fax and fax to email, fax API, online fax numbers, free fax number porting, and fax broadcast to 20,000+ recipients. Text messaging features: SMS and MMS online, email to SMS, SMS and MMS API, mass texting and SMS marketing, subscriber and opt-out management, bulk contact upload, SMS templates, and personalization fields. Book a 15-min demo for one-on-one 10DLC guidance. 64 Ratings Visit Website Forethought Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way. 166 Ratings Visit Website Jotform Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. These AI agents learn from interactions to improve responses, enhancing efficiency and customer satisfaction. The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights. Jotform App Builder for ChatGPT and Claude is an AI-powered no-code application builder that enables users to create, customize, publish, and manage applications through natural language conversations. The platform integrates Jotform Apps with ChatGPT and Claude, allowing users to turn ideas discussed with an AI assistant into functional applications without traditional programming. 9,009 Ratings Visit Website Squaretalk Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling, power dialing, WhatsApp Business messaging, SMS, email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. With local numbers in 150+ popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion. 314 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website ROLLER At ROLLER, we're passionate about empowering leisure and entertainment businesses to reach new heights of success. With a track record of serving 3,000+ customers across 30+ countries, including some of the most renowned names in the attractions industry, including SkyZone, We Rock the Spectrum, Altitude, American Dream, Uptown Jungle, Flip Out, Oxygen, Innoflate, and Jumpsquare, we understand the unique needs of playcenters, family entertainment centers, wake parks, water parks, trampoline parks, theme parks, amusement parks, indoor climbing facilities, children's museums, zoos, bowling centers, aquariums and more. ROLLER serves as the ultimate all-in-one venue management solution for attraction businesses, offering a comprehensive array of features that boost revenue and drive operational efficiencies like seamless ticketing, POS, membership management, and integrated waivers. 258 Ratings Visit Website Act! Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results. Act! Advantage includes Interactive Quotes and Payments, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you. For 39 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them and Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses. 555 Ratings Visit Website Foxit Document Workflow APIs Foxit provides a powerful suite of cloud-native APIs that help organizations automate, secure, and modernize document workflows. Built on scalable REST architecture, Foxit APIs enable developers to generate, convert, extract, sign, and display documents directly within applications—eliminating manual processes and accelerating digital operations. The Foxit PDF Services API supports high-volume PDF automation, including conversion, extraction, optimization, and redaction. The Document Generation API creates dynamic PDFs and DOCX files from templates and real-time business data. The Foxit eSign API embeds legally binding eSignature workflows with full audit trails and compliance support. The PDF Embed API delivers customizable in-app PDF viewing, annotations, and secure access controls. Together, Foxit APIs provide a secure, scalable foundation for end-to-end document automation and digital transformation. 8 Ratings Visit Website kama.ai The Responsible AI-Agent for organizations where the answer HAS TO BE RIGHT. kama.ai answers from knowledge your team approves, not from what a model guesses. Every response is accurate, consistent, and traceable to its source. Governed by design. How it works: kama.ai is built on a Knowledge Graph AI. Your team curates Trusted Collections of approved information and documents, and the AI Agent answers from them exclusively. Best of all you get consistent answers to the same questions - every time. Governed Generative AI helps with phrasing and coverage within limits you set. Then Intelligent Automation lets the Deterministic AI agent complete multi-step tasks. No hallucinations allowed, where real-world consequences are at stake. This AI doesn’t just answer questions. A Human in the Loop approves key, high frequency questions - to make sure everything is brand-safe. Why it's different: Most AI chatbots generate first and add guardrails afterward. kama.ai works the other way around: Deterministic AI first to guide and orchestrate. Then generative AI helps only where you allow it. This lowers the risk of AI adoption for teams that can't afford a wrong answer about a permit, a policy, the way to fix an expensive machine on the line, a procedure, or their brand. Built for: manufacturers, municipalities, government, colleges and universities, professional services, non-profits, museums, and Indigenous services organizations. Purpose-built to be transparent, accountable, and culturally aware. Get the right information to the right people, at the right time. If it's got to be right, it's got to be kama.ai. 9 Ratings Visit Website
About Mobile communication and payments solutions. Combine messaging channels like WhatsApp with innovative payments to create true Conversational Commerce. We help companies communicate. Our customers use SMS, Voice and the world’s most popular chat apps: WhatsApp, Apple Business Chat, Google RCS. Start the conversation in the channel your customers prefer and let the AI bot do the talking. Integrate commerce in the conversation to drive conversions. CM.com is a licensed Payment Service Provider, offering a range of options for any channel with Apple Pay, Google Pay, WeChat Pay, Credit Cards and local payments like iDeal and Bancontact. CM.com is also a Ticketing platform helping festivals, museums and stadiums sell and manage any type of ticket. The Customer Data Platform takes marketing to a personal level. Identity and e-sign solutions assure authentication in any transaction.	About The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. LiveEngage is now the Conversational Cloud, your AI-powered command center for consumer conversations. Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated. Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale. Create automated conversation flows with Conversation Builder, our comprehensive and intuitive point-and-click interface. Engage with consumers and manage conversations in Conversation Manager, our dynamic workspace available on desktop and mobile.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies of all sizes	Audience Companies interested in a comprehensive conversational AI solution
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0/month Start for free Free Version Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information CM.com Founded: 1999 Netherlands www.cm.com	Company Information LivePerson Founded: 1996 United States www.liveperson.com
Alternatives Clickatell	Alternatives Freshchat Freshworks
smsmode smsmode©	Lime Connect Lime Connect (formerly Userlike)
Bird	LiveChat LiveChat Software
Twilio	Heyday AI Hootsuite
thinQ Commio View All	Social Intents View All
Categories Chatbot Supported Cloud Communication Platform Supported Communications Platform as a Service (CPaaS) Supported Contact Management Supported Conversational AI Supported Conversational Commerce Supported Conversational Support Supported Digital Signature Supported Payment Processing Supported SIP Trunk Supported SMS API Supported SMS Marketing Supported Ticketing Supported	Categories AI Assistants Supported Chatbot Supported Conversational AI Supported Conversational Commerce Supported Conversational Marketing Supported Conversational Support Supported Customer Experience Supported Customer Service Supported Experience Management Supported Experience Orchestration Supported Live Chat Supported
Chatbot Features Call to Action Supported Context and Coherence Not Supported Human Takeover Supported Inline Media / Videos Not Supported Machine Learning Supported Natural Language Processing Supported Payment Integration Supported Prediction Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Not Supported Social Media Integration Supported Conversational AI Features Code-free Development Supported Contextual Guidance Supported For Developers Supported Intent Recognition Supported Multi-Languages Supported Omni-Channel Supported On-Screen Chats Not Supported Pre-configured Bot Supported Reusable Components Supported Sentiment Analysis Supported Speech Recognition Supported Speech Synthesis Not Supported Virtual Assistant Supported Show More Features Cloud Communication Platform Features Audio / Video Conferencing Not Supported Call Center Supported Call Recording Not Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Supported IVR / Voice Recognition Supported Contact Management Features Activity Management Supported Appointment Management Not Supported Contact Database Supported Contact History Supported Contact Import/Export Supported Customer Pipeline Not Supported Email Marketing Supported Group Management Not Supported Interaction Tracking Supported Lead Management Supported Prospecting Tools Not Supported Sales Pipeline Management Not Supported Search / Filter Supported Segmentation Supported Shared Contacts Supported Social Media Integration Supported Digital Signature Features Audit Trail Supported Authentication Supported Auto Reminders Supported Customizable Templates Supported Document Analytics Supported Mobile Signature Supported Multi-Party Signing Supported Progress Tracking Supported Task Progress Tracking Supported Payment Processing Features ACH Check Transactions Not Supported Bitcoin Compatible Not Supported Debit Card Support Supported Gift Card Management Not Supported Mobile Payments Supported Online Payments Supported POS Transactions Supported Receipt Printing Supported Recurring Billing Supported Signature Capture Not Supported SIP Trunk Features Automatic Fail-over Routing Not Supported Call Data Records Supported Caller ID Supported Disaster Recovery Not Supported e911 Supported International Numbers Supported Multiple DID Options Supported PSTN Forwarding Supported Toll-Free Numbers Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Supported Mobile Coupons Supported Mobile Keywords Supported Polls / Voting Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Supported Text-to-Win Supported Ticketing Features Barcode / Ticket Scanning Supported Box Office Management Not Supported Concessions Management Not Supported Customer Database Not Supported Event Management Supported Fundraising Management Supported General Admission Supported Kiosk Ticketing Supported Mobile Ticketing Supported Online Ticketing Supported Onsite Ticketing Supported POS Supported Print-at-Home Not Supported Reserved Seating Supported Season Tickets Supported Ticket Brokering Supported VIP & Discount Tickets Supported	Show More Features Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Not Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Not Supported Queue Management Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Experience Management Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Not Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations Apple Pay Supported Boost.ai Not Supported Causal Not Supported Chatterbox Not Supported Facebook Messenger Supported Lift AI Not Supported Meltano Not Supported MyClassboard Supported Operata Not Supported Paperform Supported Storydoc Not Supported Toonimo Not Supported Topbox Not Supported WeChat Supported WhatsApp Supported WordPress Not Supported X (Twitter) Supported Zammo.ai Not Supported iMessage Supported tradeit Not Supported Show More Integrations View All 18 Integrations	Integrations Apple Pay Not Supported Boost.ai Supported Causal Supported Chatterbox Supported Facebook Messenger Not Supported Lift AI Supported Meltano Supported MyClassboard Not Supported Operata Supported Paperform Not Supported Storydoc Supported Toonimo Supported Topbox Supported WeChat Not Supported WhatsApp Not Supported WordPress Supported X (Twitter) Not Supported Zammo.ai Supported iMessage Not Supported tradeit Supported Show More Integrations View All 36 Integrations
Claim CM.com and update features and information Claim CM.com and update features and information	Claim LivePerson and update features and information Claim LivePerson and update features and information