CM.com vs. Freshchat Comparison


CM.com	Freshchat Freshworks	+	+
Learn More Update Features	Learn More Update Features	Add To Compare	Add To Compare


		Related Products Sendbird Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions. 166 Ratings Visit Website Signalmash Signalmash is a boutique CPaaS built for businesses that need reliable communications and real human support behind every interaction. No tiers. No wait times. Real support for faster development and better outcomes for your customers. Our enterprise-grade customer gets a dedicated Slack channel with our engineers. Direct Tier-1 connections with AT&T, Verizon & T-Mobile. 94% first-time 10DLC approval rate. SMS: 10DLC \| Short code \| Toll-free \| SimplyRCS (simplyrcs.ai): RCS Rich \| RCS Media through API & No-Code Platform Voice: SIP Trunking \| VoIP \| Termination \| Origination Numbers/DIDs: Local, short code & toll-free numbers \| BCID (Branded Caller ID) Number Intelligence/Lookup: Subscriber Info (CNAM) \| Carrier Information \| Carrier Type (Fixed or Wireless) \| Federal DNC Status Signalmash enterprise-grade reliability, boutique-level support. 16 Ratings Visit Website Notifyre Notifyre is a secure online fax and text messaging service for businesses, rated 4.7/5 from 1,187 customer reviews. Pay as you go from 3 cents per fax page and 2 cents per SMS, with no contracts, no hidden fees, and wallet funds that never expire. Why businesses choose Notifyre: - Live chat, phone, and email support from a local U.S. team - A dedicated account manager who guides you through 10DLC registration (the approval US carriers require for business texting) - Free BAA for medical and health organizations, with HIPAA compliance standard on every plan - ISO 27001 certified with AES 256-bit encryption, user access controls, audit trails, and 99.99% uptime Fax features: online fax platform, email to fax and fax to email, fax API, online fax numbers, free fax number porting, and fax broadcast to 20,000+ recipients. Text messaging features: SMS and MMS online, email to SMS, SMS and MMS API, mass texting and SMS marketing, subscriber and opt-out management, bulk contact upload, SMS templates, and personalization fields. Book a 15-min demo for one-on-one 10DLC guidance. 63 Ratings Visit Website Forethought Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way. 166 Ratings Visit Website Squaretalk Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling, power dialing, WhatsApp Business messaging, SMS, email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. With local numbers in 150+ popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion. 313 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website ROLLER At ROLLER, we're passionate about empowering leisure and entertainment businesses to reach new heights of success. With a track record of serving 3,000+ customers across 30+ countries, including some of the most renowned names in the attractions industry, including SkyZone, We Rock the Spectrum, Altitude, American Dream, Uptown Jungle, Flip Out, Oxygen, Innoflate, and Jumpsquare, we understand the unique needs of playcenters, family entertainment centers, wake parks, water parks, trampoline parks, theme parks, amusement parks, indoor climbing facilities, children's museums, zoos, bowling centers, aquariums and more. ROLLER serves as the ultimate all-in-one venue management solution for attraction businesses, offering a comprehensive array of features that boost revenue and drive operational efficiencies like seamless ticketing, POS, membership management, and integrated waivers. 258 Ratings Visit Website Act! Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results. Act! Advantage includes Interactive Quotes and Payments, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you. For 38 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them and Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses. 554 Ratings Visit Website Eventgroove Eventgroove is a self-service platform that allows event aggregators and national and international nonprofits to organize, promote, and sell tickets online for your virtual, hybrid, and in-person events and fundraisers. Combined with our fundraising capabilities and premium e-commerce solutions, you’ll have all the tools you need to execute the event you’ve been planning. Plus, we don't charge platform fees! Simplify your event management for you and your team with Eventgroove solutions. 13 Ratings Visit Website Foxit Document Workflow APIs Foxit provides a powerful suite of cloud-native APIs that help organizations automate, secure, and modernize document workflows. Built on scalable REST architecture, Foxit APIs enable developers to generate, convert, extract, sign, and display documents directly within applications—eliminating manual processes and accelerating digital operations. The Foxit PDF Services API supports high-volume PDF automation, including conversion, extraction, optimization, and redaction. The Document Generation API creates dynamic PDFs and DOCX files from templates and real-time business data. The Foxit eSign API embeds legally binding eSignature workflows with full audit trails and compliance support. The PDF Embed API delivers customizable in-app PDF viewing, annotations, and secure access controls. Together, Foxit APIs provide a secure, scalable foundation for end-to-end document automation and digital transformation. 8 Ratings Visit Website
About Mobile communication and payments solutions. Combine messaging channels like WhatsApp with innovative payments to create true Conversational Commerce. We help companies communicate. Our customers use SMS, Voice and the world’s most popular chat apps: WhatsApp, Apple Business Chat, Google RCS. Start the conversation in the channel your customers prefer and let the AI bot do the talking. Integrate commerce in the conversation to drive conversions. CM.com is a licensed Payment Service Provider, offering a range of options for any channel with Apple Pay, Google Pay, WeChat Pay, Credit Cards and local payments like iDeal and Bancontact. CM.com is also a Ticketing platform helping festivals, museums and stadiums sell and manage any type of ticket. The Customer Data Platform takes marketing to a personal level. Identity and e-sign solutions assure authentication in any transaction.	About Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies of all sizes	Audience Sales teams, customer service teams, and marketers of SaaS & eCommerce software with up to 50 team members
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0/month Start for free Free Version Supported Free Trial Supported	Pricing $15.00/month/user Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.2 / 5 ease 5.0 / 5 features 4.2 / 5 design 4.8 / 5 support 4.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros Freshchat has helped us create a service which allows us to obtain direct communication with each of our clients and our consumers. The main thing that I love about this platform is that it allows me to manage the total number of agents that can attend to requests or requirements. From our clients, this is quite essential since I can manage all the total roles so that our agents are registered within this platform and can attend requests immediately. I really liked that this platform allows you to manage each of the tickets and assign them automatically, the platform counts the number of agents available at a specific time, thus distributing the tickets equally among the number of total agents, so that no ticket left unattended. In addition, the Live Chat system of this platform and quite beneficial, allows to install a direct conversation with each of the clients that tries to communicate through this Chat window located on our website, the conversation is never interrupted. In addition, a ticket is created automatically every time we have a conversation with a client through this Chat, so that a record of this requirement is kept within the platform. Freshchat optimizes the conversations that we have between customers and the business and turns them into very smart and agile conversations that help the customer and make them feel more comfortable. Personally, I enjoy many features of Freshchat and one of them is the fact that it allows a good and stable service for customers to ask their questions and receive immediate answers, it is a fast service for both customers and us, we are able to receive all the requests and tickets and proceed as we should with every specific case. Freshchat allows us to customize the customer experience taking in mind all the different ways that a customer would want to solve an issue, and it allows us to create a self service platform that helps customer with any basic questions that they might have without needing to directly contact our customer support team, and helping them solve the issues themselves if they feel more comfortable doing so, also saving us so much time as we are able to receive and solve more profound issues that need the actual help of an agent. With Freshchat, the space given to us is very comfortable to work with, the inbox that Freshchat implements is very easy to work with and does not feel too crowded because it has a very modern look to it, making it easy to manage all the incoming messages and tickets from many channels, such as website, email, social media, and more. Freshchat allows us to combine all the social media platforms to be able to receive all the messages in the same inbox, which makes it easier to manage because we don't have to open separate inboxes to be able to chat with customers. I like that I can integrate a variety of communication channels so that customers choose their preferred one and because it is all unified, Freshchat allows me to keep track of all the incoming messages from different channels in on single place, the dashboard is intuitive and optimizes the channels so that it is easier to attend every customer and enhance the relationship with prospects, it also makes it way easier as it organizes the information that the clients want to know about so that we do not have to go over the same points all over again. Because Freshchat is a software that is heavily powered by Artificial Intelligence, it is one of its strongest points when it comes to providing a great customer service, it helps provide self assistance for customers without needing to reach out to us directly, and it helps everyone save a lot of time. The chatbots are very easy to set up, they do not require knowledge in coding and other engineering stuff, it is easily implemented with the right information that the customers need in order to solve all their doubts and without having to talk to one of our agents, which can be difficult if the customer is reaching out in non-working hours but still needs to solve an issue or question, this service provides the client with the right tools to still solve everything on their own. Super easy to use for a team. Easy to implement and doesn't require much technical knowledge to get going. Cons I did not have any type of problem using this platform, the main implementation process was quite simple, in addition, the use process was also simple, which allowed us to have constant attention to all our clients online and also through ticket management platform, in addition, allowed us to correctly configure all tickets, manage pending tickets and completed tickets and also allowed us to manage total agents. I don't have any complaints about this platform, I think it's good enough with Freshchat. When it comes to creating reports, I would like to see more customization options to be able to get the most out of the reports given by Freshchat, it is important to be able to access different information and analytics but the reports don't allow for much customization other than the default reports that the software provides, it is a key factor for us that we are able to analyze different aspects of how the software is working and if the results are satisfactory, it would be great to see this improvement coming soon so that we are able to analyze things more clearly. There are a few minor dislikes that I have about Freshchat, which are the following: - They do not have a spelling check tool added into the chats, which results in sometimes spelling something wrong accidentally and sending it like that, I think that most softwares nowadays have this tool included, especially if it is a communication solution, but this is not the case with Freshchat, and I think that it is an important part of speeding up and making the communication more automated. - The updates while attending a ticket need to be more customized, for example I would like to know if a chat is pending a response from the client and categorize it that way but it is not possible with this software and I think it would be a really helpful tool when organizing active tickets. - There were some issues with setting up the chatbot at first because sometimes it did not respond to some of the automation triggers that were set up for whenever a client contacted us. It's a very simple tool so there isn't a lot of advanced options.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information CM.com Founded: 1999 Netherlands www.cm.com	Company Information Freshworks Founded: 2011 United States www.freshworks.com/live-chat-software/
Alternatives Clickatell	Alternatives LiveAgent Quality Unit
smsmode smsmode©	Zoho SalesIQ Zoho
Bird	Verloop.io Magiclane App Service Pvt. Ltd
Twilio	Watermelon
thinQ Commio View All	Zendesk View All
Categories Chatbot Supported Cloud Communication Platform Supported Communications Platform as a Service (CPaaS) Supported Contact Management Supported Conversational AI Supported Conversational Commerce Supported Conversational Support Supported Digital Signature Supported Payment Processing Supported SIP Trunk Supported SMS API Supported SMS Marketing Supported Ticketing Supported	Categories Chatbot Supported Conversational AI Supported Conversational Support Supported Live Chat Supported
Chatbot Features Call to Action Supported Context and Coherence Not Supported Human Takeover Supported Inline Media / Videos Not Supported Machine Learning Supported Natural Language Processing Supported Payment Integration Supported Prediction Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Not Supported Social Media Integration Supported Conversational AI Features Code-free Development Supported Contextual Guidance Supported For Developers Supported Intent Recognition Supported Multi-Languages Supported Omni-Channel Supported On-Screen Chats Not Supported Pre-configured Bot Supported Reusable Components Supported Sentiment Analysis Supported Speech Recognition Supported Speech Synthesis Not Supported Virtual Assistant Supported Show More Features Cloud Communication Platform Features Audio / Video Conferencing Not Supported Call Center Supported Call Recording Not Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Supported IVR / Voice Recognition Supported Contact Management Features Activity Management Supported Appointment Management Not Supported Contact Database Supported Contact History Supported Contact Import/Export Supported Customer Pipeline Not Supported Email Marketing Supported Group Management Not Supported Interaction Tracking Supported Lead Management Supported Prospecting Tools Not Supported Sales Pipeline Management Not Supported Search / Filter Supported Segmentation Supported Shared Contacts Supported Social Media Integration Supported Digital Signature Features Audit Trail Supported Authentication Supported Auto Reminders Supported Customizable Templates Supported Document Analytics Supported Mobile Signature Supported Multi-Party Signing Supported Progress Tracking Supported Task Progress Tracking Supported Payment Processing Features ACH Check Transactions Not Supported Bitcoin Compatible Not Supported Debit Card Support Supported Gift Card Management Not Supported Mobile Payments Supported Online Payments Supported POS Transactions Supported Receipt Printing Supported Recurring Billing Supported Signature Capture Not Supported SIP Trunk Features Automatic Fail-over Routing Not Supported Call Data Records Supported Caller ID Supported Disaster Recovery Not Supported e911 Supported International Numbers Supported Multiple DID Options Supported PSTN Forwarding Supported Toll-Free Numbers Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Supported Mobile Coupons Supported Mobile Keywords Supported Polls / Voting Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Supported Text-to-Win Supported Ticketing Features Barcode / Ticket Scanning Supported Box Office Management Not Supported Concessions Management Not Supported Customer Database Not Supported Event Management Supported Fundraising Management Supported General Admission Supported Kiosk Ticketing Supported Mobile Ticketing Supported Online Ticketing Supported Onsite Ticketing Supported POS Supported Print-at-Home Not Supported Reserved Seating Supported Season Tickets Supported Ticket Brokering Supported VIP & Discount Tickets Supported	Chatbot Features Call to Action Supported Context and Coherence Supported Human Takeover Supported Inline Media / Videos Not Supported Machine Learning Supported Natural Language Processing Supported Payment Integration Not Supported Prediction Not Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Not Supported Social Media Integration Not Supported Conversational AI Features Code-free Development Supported Contextual Guidance Supported For Developers Not Supported Intent Recognition Supported Multi-Languages Not Supported Omni-Channel Supported On-Screen Chats Supported Pre-configured Bot Supported Reusable Components Supported Sentiment Analysis Not Supported Speech Recognition Not Supported Speech Synthesis Not Supported Virtual Assistant Supported Show More Features Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations Apple Business Chat Supported WhatsApp Supported Calendly Not Supported Enterpret Not Supported Facebook Messenger Supported Google Pay Supported Gradient Labs Not Supported Kleene Not Supported LearnWorlds Not Supported Quickwork Not Supported Salesforce Not Supported Shift Not Supported StoryXpress Not Supported Stripe Not Supported Success4 Not Supported Truto Not Supported Viber Supported Workato Not Supported Yellow.ai Not Supported Zendesk Not Supported Show More Integrations View All 18 Integrations	Integrations Apple Business Chat Supported WhatsApp Supported Calendly Supported Enterpret Supported Facebook Messenger Not Supported Google Pay Not Supported Gradient Labs Supported Kleene Supported LearnWorlds Supported Quickwork Supported Salesforce Supported Shift Supported StoryXpress Supported Stripe Supported Success4 Supported Truto Supported Viber Not Supported Workato Supported Yellow.ai Supported Zendesk Supported Show More Integrations View All 77 Integrations
Claim CM.com and update features and information Claim CM.com and update features and information	Claim Freshchat and update features and information Claim Freshchat and update features and information