CES BLUECustomized Energy Solutions
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Sigma CC&BESG
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Related Products
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About
CES BLUE is a hosted SaaS platform for retail energy companies that combines transaction management, customer data management, billing, accounts receivable, analytics, and operational workflows. The platform automates electronic data interchange processes for customer enrollment, usage, billing, and other market transactions while providing error capture and work queues for correction. Its billing engine supports configurable product requirements and integrates with wholesale energy market databases and ISO settlement reporting systems. CES BLUE also includes business intelligence dashboards, reporting tools, data analytics, and API-based integrations with upstream and downstream systems. AI-driven capabilities include a chatbot trained on product documentation and user guides to help users navigate and learn the platform.
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About
Sigma CC&B is a web-based customer care platform that provides an intuitive interface for customer care professionals to access customer information. CC&B was designed for Retail Energy Providers to manage all functions required for the day to day operations and growth of their customer base and their satisfaction. From Prospect and Campaign Management to Business Intelligence Reporting and everything in between, Sigma CC&B supports electric, gas and other commodities as well as non-commodity products and services. The Customer Portfolio screen gives an at-a-glance view of all the important customer information and provides a logical layout of entry points to obtain further details pertinent to a customer, such as bill details, market transactions, meter readings, contract details, and customer correspondences. CC&B provides a real-time interface for customer care professionals to serve customers from prospecting to payment acceptance.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Retail energy suppliers, utility market participants, energy operations teams, billing departments, and back-office professionals that need integrated EDI processing, customer data management, billing, analytics, and accounts receivable software
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Audience
Retail energy providers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCustomized Energy Solutions
Founded: 1998
United States
www.ces-ltd.com
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Company InformationESG
Founded: 1998
United States
www.isigma.net
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Categories |
Categories |
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Utility Billing Features
Account Management
ACH Payment Processing
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
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Integrations
No info available.
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Integrations
No info available.
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