Audience

Retail energy providers

About Sigma CC&B

Sigma CC&B is a web-based customer care platform that provides an intuitive interface for customer care professionals to access customer information. CC&B was designed for Retail Energy Providers to manage all functions required for the day to day operations and growth of their customer base and their satisfaction. From Prospect and Campaign Management to Business Intelligence Reporting and everything in between, Sigma CC&B supports electric, gas and other commodities as well as non-commodity products and services. The Customer Portfolio screen gives an at-a-glance view of all the important customer information and provides a logical layout of entry points to obtain further details pertinent to a customer, such as bill details, market transactions, meter readings, contract details, and customer correspondences. CC&B provides a real-time interface for customer care professionals to serve customers from prospecting to payment acceptance.

Integrations

No integrations listed.

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Company Information

ESG
Founded: 1998
United States
www.isigma.net

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Product Details

Platforms Supported
Windows

Sigma CC&B Frequently Asked Questions

Q: What kinds of users and organization types does Sigma CC&B work with?
Sigma CC&B works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Sigma CC&B support in their product?
Sigma CC&B supports these languages: English.

Sigma CC&B Product Features

Utility Billing

Electricity Supported
Meter Management Supported
Natural Gas Supported
Rate Management Supported
Water Supported
ACH Payment Processing Not Supported
Account Management Not Supported
Billing & Invoicing Not Supported
Cable Not Supported
Collections Management Not Supported
Customer Management Not Supported
Metered Billing Not Supported
Move In / Move Out Not Supported
Non-Metered Billing Not Supported
Online Payment Processing Not Supported
Penalty / Cut-Off Processing Not Supported
Service Call Management Not Supported
Trash Not Supported
Work Order Management Not Supported