Audience
Retail energy providers
About Sigma CC&B
Sigma CC&B is a web-based customer care platform that provides an intuitive interface for customer care professionals to access customer information. CC&B was designed for Retail Energy Providers to manage all functions required for the day to day operations and growth of their customer base and their satisfaction. From Prospect and Campaign Management to Business Intelligence Reporting and everything in between, Sigma CC&B supports electric, gas and other commodities as well as non-commodity products and services. The Customer Portfolio screen gives an at-a-glance view of all the important customer information and provides a logical layout of entry points to obtain further details pertinent to a customer, such as bill details, market transactions, meter readings, contract details, and customer correspondences. CC&B provides a real-time interface for customer care professionals to serve customers from prospecting to payment acceptance.
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Integrations
No integrations listed.
Company Information
ESG
Founded: 1998
United States
www.isigma.net
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Product Details
Platforms Supported
Windows
Sigma CC&B Frequently Asked Questions
Sigma CC&B Product Features
Utility Billing
Electricity
Supported
Meter Management
Supported
Natural Gas
Supported
Rate Management
Supported
Water
Supported
ACH Payment Processing
Not Supported
Account Management
Not Supported
Billing & Invoicing
Not Supported
Cable
Not Supported
Collections Management
Not Supported
Customer Management
Not Supported
Metered Billing
Not Supported
Move In / Move Out
Not Supported
Non-Metered Billing
Not Supported
Online Payment Processing
Not Supported
Penalty / Cut-Off Processing
Not Supported
Service Call Management
Not Supported
Trash
Not Supported
Work Order Management
Not Supported
