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About

CEDEX Technologies is a specialized chatbot development company from Kerala, India. We are a dedicated team of chatbot and voicebot experts. We develop custom chatbots based on our client's unique business requirements. We design, develop and train high-quality chatbots and voice apps with conversational abilities, context sensitivity, and personality traits. Chatbots are evolving very fast and it is expected that they will eventually replace humans in areas like customer care, e-commerce, entertainment, news, delivery services, corporate information exchange etc. Developing chatbots may seen pretty easy on the surface. But to build a chatbot that meet the exact business requirements needs the expertise of a dedicated chatbot development team. Chatbots can help your customers 24/7. They don't have bad days and they don't get frustrated and thus provide a better customer support. Chatbots can automate tasks which are to be done frequently and at the right time.

About

R Systems’ aim is to enable organizations to not only identify hindrances in the customer journey but also mitigate them to improve loyalty & long-term profitability by harnessing the power of AI, data analytics, Natural Language Processing (NLP) & Deep Neural Networks (DNN). Understanding the essence of customer experience helps you augment the way people respond to your brand in terms of engagement, loyalty, and retention. Organizations need accurate data and metrics to discern, gather, and analyze customer data for gaining actionable insights and making educated decisions to retain and acquire customers. Our data analytics framework will help you improve First Contact Resolution (FCR), reduce customer effort, optimize self-service options, and handle seasonal spikes in demand. With R Systems on your side, your customer experience will get better with every single interaction. Our services enable you to gather data from customer interactions to gain insights into behavior.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Chatbot and voicebot solution for businesses and companies

Audience

Businesses and companies searching for an analytics AI-driven solution to enhance customer experience

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Company Information

CEDEX Technologies
Founded: 2015
India
cedextech.com

Company Information

R Systems
United States
www.rsystems.com/customer-experience-analytics/

Alternatives

Alternatives

Cognigy.AI

Cognigy.AI

NiCE Cognigy
Knowlarity

Knowlarity

Knowlarity Communications Pvt. Ltd.
InteliWISE

InteliWISE

Matrix42

Categories

Chatbot Supported
Conversational AI Supported
Online Ordering Supported
Voice Bot Supported

Categories

Chatbot Supported
IVR Supported
Voice Bot Supported

Integrations

Alteryx Not Supported
Amazon Web Services (AWS) Not Supported
Automation Anywhere Not Supported
Boomi Not Supported
Cloudera Data Platform Not Supported
Dialogflow Supported
Facebook Messenger Supported
Google Cloud Platform Not Supported
IBM Cloud Not Supported
Infor CRM Not Supported
Informatica Cloud Application Integration Not Supported
Kik Supported
Manychat Supported
Microsoft 365 Not Supported
PrestaShop Supported
Qlik Data Integration Not Supported
Salesforce Not Supported
Sitecore Not Supported
Tableau Not Supported
Telegram Supported

Integrations

Alteryx Supported
Amazon Web Services (AWS) Supported
Automation Anywhere Supported
Boomi Supported
Cloudera Data Platform Supported
Dialogflow Not Supported
Facebook Messenger Not Supported
Google Cloud Platform Supported
IBM Cloud Supported
Infor CRM Supported
Informatica Cloud Application Integration Supported
Kik Not Supported
Manychat Not Supported
Microsoft 365 Supported
PrestaShop Not Supported
Qlik Data Integration Supported
Salesforce Supported
Sitecore Supported
Tableau Supported
Telegram Not Supported
Claim CEDEX Technologies and update features and information
Claim CEDEX Technologies and update features and information
Claim R Systems and update features and information
Claim R Systems and update features and information