CASIE

CASIE

Nuvento
+
+

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About

Cognitive assisted smart intelligent employee (CASIE) is a cloud-based chatbot for employee assistance and training. It leverages the enterprise’s knowledge and service sources to deliver training and self-service support to your employees. This chatbot for employees is integrable with your company’s database, project management platforms and social channels, and uses intelligence and cognition to provide real-time support and information to employees. As for front-facing chat and collaboration platforms, CASIE integrates with Facebook, MS Teams, Slack, WhatsApp, Skype and much more. Business owners can use the platform to train their staff and power up employee independence at the workplace without affecting existing operations. CASIE’s system captures users’ intent and responds according to the context of the questions raised in employee chatbot. With quick access to the right answers, your employees can spend more time in productive work.

About

Research has proven that when you consciously create good experiences for your employees, they create better experiences for your customers. At Sensiple, we understand the imperative modern businesses face to treat their employees like customers. Our employee experience platform, tryvium is built firmly on this understanding. It leverages the proven collaborative potential of a robust platform like Microsoft Teams along with next-gen technology like AI, NLP, and Machine Learning to empower employees with the support they need whenever and wherever they need it. Enhance self-service with intelligent chatbots powered by NLP (Natural Language Processing)and ML (Machine Learning) to understand user intent and provide the solutions that your users are looking for in near-human interactions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and organizations requiring a chatbot solution to boost employee productivity

Audience

Contact Center

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$28/M
Channels enabled (voice, digital) 
AI & automation capabilities 
Usage-based consumption
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • What I found most impressive about tryvium is its ability to handle high call volumes efficiently while enhancing both operational performance and customer satisfaction. Its AI-driven capabilities, especially in automating routine tasks and addressing complex queries, streamline processes significantly.
  • What impressed me most about tryvium was its AI-driven support. The AI seamlessly handles complex customer queries, helping reduce response times and providing accurate, real-time solutions. This has been a game-changer, particularly in a high-stakes industry like finance, where precision and speed are critical. The ability to automate routine tasks while improving the overall customer experience is a standout feature. Additionally, the user-friendly interface makes it easy for our team to adapt and maximize the platform’s potential, improving overall operational efficiency.

Cons

  • One area where tryvium could improve is during the initial setup stage, as it can take time to fully integrate and optimize for specific organizational needs. Simplifying and streamlining this process would enhance the onboarding experience for new users.
  • While tryvium offers robust features, there are a few areas that could be improved. The reporting and analytics customization options could be more flexible to better align with specific business needs, especially in industries like finance where detailed, tailored insights are crucial. Additionally, the initial setup process is more complex and time-consuming than expected, and simplifying this would greatly enhance the onboarding experience.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Nuvento
Founded: 2007
United States
nuvento.com/chatbot-for-employees/

Company Information

tryvium
Founded: 2020
United States
www.tryvium.ai/

Alternatives

Alternatives

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NuBot Ai

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Engati

Engati

Engati Technologies
Local Measure Engage

Local Measure Engage

Local Measure

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Microsoft Teams
Skype
Akamai
BMC Helix ITSM
Cherwell Software
ConverSense
Facebook
Matillion
Microsoft 365
Salesforce
ServiceNow
SiteLock
Slack
Snowflake
WhatsApp
Zendesk

Integrations

Microsoft Teams
Skype
Akamai
BMC Helix ITSM
Cherwell Software
ConverSense
Facebook
Matillion
Microsoft 365
Salesforce
ServiceNow
SiteLock
Slack
Snowflake
WhatsApp
Zendesk
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