Sabienzia

Sabienzia

Sabienzia Technologies
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About

SpeechSoft Inc. develops and sells telephony automation software, and offers hardware and turnkey solutions that integrate with various telephony environments. Voice over Internet Protocol (VoIP), T1, Digital PBX and Analog. Combining six powerful telephony features into a single software package, CALLMaster software provides an integrated telephony solution for various businesses. SpeechSoft telephony products are scalable and support open non-proprietary architecture. This enables you to design cost-effective solutions that are customized to meet your business needs and budget. SpeechSoft, Inc. has been developing and selling telephony automation software since 1987. Our extensive industry experience has enabled us to provide cost-effective telephony solutions to our customers in many industries. We continue to partner with industry leaders Microsoft and Dialogic to provide leading-edge solutions.

About

Sabienzia transforms telephony into intelligent communication empowering businesses with data-informed decisions based on metrics, context and meaning and automated workflows. With more than a decade of experience delivering cloud telephony services Sabienzia drives customer service for established companies in the travel, automotive and e-commerce sectors worldwide through a 100% own GDPR compliant infrastructure that is 100% hosted in Europe providing the highest PCI security level. In minutes, you can set up a fully customizable customer service in the cloud to reach your global audience. Our premise is to provide a centralized system that allows your users to provide your customers with a closer, more substantial, and more empathetic experience from anywhere. Setup in 1 minute the cloud contact center solution for business without installations. Stay closer to your customers, remote agents and employees using the right channels and metrics.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call center agents and sales teams in search of a telephony automation software solution

Audience

Businesses looking for a cloud contact center solution for their digital communication needs

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

€10 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • No installations, voice quality simply excellent, working as remote agent you can set your different status in case you are not talking. Many, many futures included that don't require programming or configuration by specialized IT teams. With check boxes and drop downs you configure all you need. Very good design. Keen to test the video functionality available.

Cons

  • Nothing that I can think of. Probably because all what we need for customer service is available.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

SpeechSoft
www.speechsoft.com

Company Information

Sabienzia Technologies
Founded: 2009
Germany
sabienzia.com

Alternatives

Alternatives

Phone EVE

Phone EVE

VoiceCTI Communications
PBXware

PBXware

Bicom Systems
PBXware

PBXware

Bicom Systems

Categories

Categories

Cloud PBX Supported
Telephony Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Not Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Not Supported
Inbound Reporting Not Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Not Supported
Virtual Extensions Supported
Web Conferencing Not Supported

Integrations

Freshdesk Not Supported
Salesforce Not Supported
Zendesk Not Supported

Integrations

Freshdesk Supported
Salesforce Supported
Zendesk Supported
Claim CALLMaster Software and update features and information
Claim CALLMaster Software and update features and information
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