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About

A full suite of performance management and employee engagement tools - all under one roof. Improve your customer experience with a connected set of quality, coaching, learning and knowledge tools. Automatically recognize milestones and reward achievements, make it easier to communicate, create contests, get insights into your team’s pulse and more to engage your employees. Everything you need is in one platform, at a price that’s less than you’d pay for a lot of single-solution tools. (Oh, and no more spreadsheets.) No more spreadsheets. No need to manage employees across multiple platforms (and pay for them). Not to mention trying to pull data from all those platforms to give you a view of what’s going on. You’ve got everything you need to improve performance and engage your teams in C2Perform.

About

Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from, inherits existing permissions, and stays accurate automatically through built-in verification and expert updates. By connecting knowledge, making it accessible everywhere, and keeping it trustworthy automatically, Guru eliminates manual searches and ensures everyone—human or AI—works from the same truth.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer support operations

Audience

All departments and company sizes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$25
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.9 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • As our business continues to grow, getting new employees up to speed as well as communicating changed to existing employees has been a challenge in the past. Our business is constantly changing, be it pricing, operating procedures, vendors, etc. Guru allows us one place for our team to go to find relevant, up to date info that was previously scattered throughout multiple channels, or inside the heads of the owners. With AI functionality in Guru our employees can ask common language questions and find relevant info quickly.
  • Lightning-Fast Answers: Guru's AI-powered search delivers rapid access to information, ensuring that I can find answers to my queries within seconds. This speed and efficiency save valuable time, allowing me to focus on important tasks. Intuitive Interface: Guru seamlessly integrates the functionalities of an intranet and a wiki into one powerful platform. Its user-friendly interface makes navigating through vast amounts of information a breeze, enhancing productivity and reducing frustration. Considerate of Time: By providing a centralized repository of knowledge, Guru eliminates the need to constantly interrupt colleagues with repetitive questions. This not only saves my time but also respects the time of others, fostering a culture of efficiency and collaboration. Comprehensive Knowledge Management: Guru's extensive database ensures that I have access to all relevant information, enabling me to get exactly what I need quickly. Whether it's company policies, project updates, or best practices, Guru has it all, streamlining decision-making and problem-solving processes. Security: With Guru's focus on enterprise-level security, I can trust that sensitive information is protected. Its robust security measures provide peace of mind, allowing me to utilize the platform confidently.
  • -Great AI-enabled, tech-driven intranet solution -Easy set up -Integrates seamlessly with Slack, Google Drive, etc -The Answers feature changes the dynamic of how end-users interact with the application from an intranet website/shared folder to an LLM with a curated knowledge base -High usability minimizes user training needs and drives adoption without the need for a complex implementation strategy -Sales lead becomes CSM, so no awkward handoff to a stranger and wasted time re-explaining your use case(s) -Pricing structure aligns value with cost, increases with user adoption -Verification functionality keeps the knowledge base accurate in an auditable manner and solves the issue of iteration control -Updating cards and connecting to files/folders in Drive is very easy
  • - Auto archive tool is incredibly useful for temporary changes such as A/B tests our various product teams run - Answers gives our support agents the info they need in the most efficient way possible - Announcements keep the team updated on our org's regular product enhancements
  • Gurus genius lies in its reliability - you can trust that the information you’re seeing is accurate and up to date via its various ownership and verification features. It also simplifies your teams workflow by offering up the information folks need where they need it. The collection and tagging features are also smart. I’ve not yet dug into their rapidly growing AI offerings but am excited to do so as I know more time savings are in store.

Cons

  • I wish I would've been using this years ago - its an instrumental part of our business now.
  • Learning Curve: While Guru's interface is intuitive, mastering its full capabilities may require some initial investment in learning. However, the platform offers ample resources and support to aid users in becoming proficient.
  • -Not the cheapest option, has per-seat-per-month pricing -Bulk import is great, but the formatting doesn't translate well from docx files, requiring time-consuming reformatting -Ability to track card use, but not at the user level
  • It would be great if Answers source documentation had the same update reminders as Guru cards do.
  • Guru was a bit behind in offering enterprise search but have quickly caught up - again, giving all teams the info they need whether native to Guru or housed elsewhere.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

C2Perform
Founded: 2015
United States
www.c2perform.com

Company Information

Guru
Founded: 2013
United States
www.getguru.com

Alternatives

Alternatives

nGAGEMENT

nGAGEMENT

nGUVU
Snowfly

Snowfly

Snowfly Performance Inc.
Shelf

Shelf

Shelf.io

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Employee Communication Tools Features

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Enterprise Search Features

AI / Machine Learning
eDiscovery
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics

Internal Communications Features

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Intranet Features

Activity / News Feed
Blogs
Calendar Management
Content Management
Discussions / Forums
Employee Directory
Knowledge Management
Policy Management
Search
Wiki

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Sales Enablement Features

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Team Communication Features

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Integrations

Salesforce
Access PeopleHR
AccessOwl
Basecamp
ChartHop
Dropbox
Dropbox Dash
FlowShare
GitHub
Intercom
Lano
Microsoft OneDrive
Paylocity
Personio
Proliant
Re:amaze
SearchUnify
Smartsheet
UKG Ready
intelliHR

Integrations

Salesforce
Access PeopleHR
AccessOwl
Basecamp
ChartHop
Dropbox
Dropbox Dash
FlowShare
GitHub
Intercom
Lano
Microsoft OneDrive
Paylocity
Personio
Proliant
Re:amaze
SearchUnify
Smartsheet
UKG Ready
intelliHR
Claim C2Perform and update features and information
Claim C2Perform and update features and information
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