Bynry SMART360 vs. UMS Comparison


Bynry SMART360 Bynry INC	UMS	+	+
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About SMART360 is a cloud-native, all-in-one utility management platform built by Bynry for water, electric, and gas utilities serving roughly 3,000 to 100,000 connections. It replaces the common "five separate systems" stack (billing, CIS, meter data, work orders, assets, analytics) with a single platform on a single database, so every function shares the same data in real time. It is delivered as multi-tenant SaaS, vendor-hosted, with continuous automatic updates and no on-premise servers to maintain. Pricing is per meter/connection, with unlimited users and all modules included. It is a cloud-native, multi-tenant, single codebase, microservices, built for the cloud from day one, not a legacy engine hosted on cloud VMs. Configuration replaces custom code, and upgrades are continuous and included rather than periodic paid projects. Single shared database across all modules, so a change one team makes is visible to every other team immediately.	About UMS (Utility Management Solutions) offers comprehensive utility billing and management services tailored for multi-family, mixed-use, and manufactured housing communities. With over 15 years of experience, UMS specializes in resident billing, expense management, vacant cost recovery, and submetering solutions for water, gas, and electricity. Their resident billing services include accurate invoicing, an intuitive resident portal, and a knowledgeable call center staff based entirely in Minnesota, ensuring a friendly and efficient experience for tenants. UMS interfaces with popular property management software, delivering a seamless onboarding process for property managers and residents alike. UMS' submetering solutions feature fully wireless and remotely-read systems, allowing for precise measurement of individual unit consumption and promoting conservation by making tenants responsible for their usage.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Water, electric, and gas utilities in the 3,000–100,000 connection range, including municipal utilities, cooperatives, investor-owned utilities, and smaller water districts and service corporations, primarily in the US.	Audience Property managers searching for a solution to streamline utility billing and recover costs
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing We have 3 package: 1. Smart Billing 2. Smart Workforce 3.Smart Utility Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros The help me with my company utilities I really appreciate there efforts in bill management and utilities Bynry provides an all-in-one utility management system with excellent features like automated meter reading, billing, and real-time customer communication. The mobile-friendly interface is a huge plus, allowing field teams to work efficiently on the go. Integration with third-party tools is seamless, making it easier to scale operations. This is an amazing technology that brings efficiency to small and medium size utility operations. These systems need this critical technology the most since they are minimally staffed and do not have the capability to deploy higher cost, complex solutions. SMART360's cloud-based, multi-tenant, and multi-utility architecture supports efficient management of multiple utilities on a single platform. The platform is highly user-friendly, enabling seamless adoption across diverse user groups. Exceptional compatibility with both manual and smart meters, with a meter reading app capable of processing 5000 readings in under two minutes. Integration with multiple OEM smart meters ensures seamless operations. Digital service orders with tracking enhance issue resolution efficiency, while the consumer mobile app provides easy access to bill payments and complaint tracking. Cons There is nothing I could think about them they are very compliant Some advanced reporting features could be improved for better customization. Additionally, occasional minor lags in the dashboard experience can be noticed when dealing with high data loads. It would be helpful to have more adoption so that the utilities can help each other and the company can expand the current capabilities of the technology. The integration with multiple OEM smart meters is impressive, but expanding the range of compatible devices could increase the platform’s versatility for even more diverse utilities.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Bynry INC Founded: 2022 United States www.bynry.com	Company Information UMS United States umsbilling.com
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Categories Meter Data Management Supported Smart Utilities Supported Utility Billing Supported Utility Customer Information Systems (CIS) Supported Utility Management Systems Supported	Categories Utility Customer Information Systems (CIS) Supported
Show More Features Utility Billing Features Account Management Supported ACH Payment Processing Not Supported Billing & Invoicing Supported Cable Not Supported Collections Management Supported Customer Management Supported Electricity Supported Meter Management Supported Metered Billing Supported Move In / Move Out Supported Natural Gas Supported Non-Metered Billing Supported Online Payment Processing Supported Penalty / Cut-Off Processing Supported Rate Management Supported Service Call Management Supported Trash Not Supported Water Supported Work Order Management Supported Utility Management Systems Features Billing & Invoicing Supported Cable Not Supported Customer Management Supported Demand Planning Not Supported Electricity Supported Natural Gas Supported Plant Management Supported Service Call Management Supported Trash Not Supported Water Supported Work Order Management Supported Workforce Management Supported
Integrations Amazon Web Services (AWS) Supported AppFolio Property Manager Not Supported ArcGIS Supported Entrata Not Supported Paymentus Supported RealPage Not Supported Rent Manager Not Supported Stripe Supported Yardi EHR Not Supported View All 4 Integrations	Integrations Amazon Web Services (AWS) Not Supported AppFolio Property Manager Supported ArcGIS Not Supported Entrata Supported Paymentus Not Supported RealPage Supported Rent Manager Supported Stripe Not Supported Yardi EHR Supported View All 5 Integrations
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