Bynry SMART360

Bynry SMART360

Bynry
5.0 out of 5 stars
MultiBilling

MultiBilling

MuniBilling
Bynry SMART360 MultiBilling

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Bynry SMART360:

About

SMART360 Next by Bynry replaces the separate legacy systems many small and mid-sized utilities still run with one cloud platform: customer accounts, billing, payments, meter data, work orders, assets, a customer portal and reporting, all on one database. It is built for North American water, electric and gas utilities of up to 40,000 accounts. It ships with 25+ pre-built integrations covering payments, smart meters, GIS and accounting systems, goes live in 20 to 24 weeks, and runs on AWS with a 99.9% uptime commitment and SOC 2 Type II controls. Pricing is per meter, with unlimited users. Customer result: Island Water Authority (35,000 accounts) reached 99% billing accuracy and recovered $3.2M in revenue after switching.
MultiBilling:

About

MultiBilling is a utility billing and customer information platform for municipalities, utilities, property managers, and service bureaus. It supports account and service management, configurable rates, billing and payment workflows, customer service, meter reading, and customer-facing online services. The platform is designed to handle utility billing operations across multiple service types and to connect with existing enterprise resource planning, property management, geographic information, and metering systems. Staff use a shared interface, while residents and other account holders can access online self-service tools for billing-related tasks. MultiBilling is offered as a cloud-based software service, with mobile capabilities for field meter-reading workflows. It serves organizations managing recurring utility charges and the operational processes around customer accounts, consumption, billing, and payments.
Bynry SMART360:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
MultiBilling:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
Bynry SMART360:

Audience

North American water, electric and gas utilities of up to 40,000 accounts, including municipal utilities, cooperatives, investor-owned utilities and water districts.
MultiBilling:

Audience

Municipalities, Service Bureaus, Property Managers
Bynry SMART360:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
MultiBilling:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Bynry SMART360:

API

Offers API Supported
MultiBilling:

API

Offers API Supported
Bynry SMART360:

Screenshots and Videos

MultiBilling:

Screenshots and Videos

Bynry SMART360:

Pricing

Annual subscription priced per active meter, with unlimited users. Implementation is priced separately based on your rollout. Every quote is custom-scoped. Built for North American utilities of up to 40,000 accounts.
Free Version Not Supported
Free Trial Not Supported
MultiBilling:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Bynry SMART360:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
MultiBilling:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Bynry SMART360:

Pros & Cons from Real Users

Pros

  • The help me with my company utilities I really appreciate there efforts in bill management and utilities
  • Bynry provides an all-in-one utility management system with excellent features like automated meter reading, billing, and real-time customer communication. The mobile-friendly interface is a huge plus, allowing field teams to work efficiently on the go. Integration with third-party tools is seamless, making it easier to scale operations.
  • This is an amazing technology that brings efficiency to small and medium size utility operations. These systems need this critical technology the most since they are minimally staffed and do not have the capability to deploy higher cost, complex solutions.
  • SMART360's cloud-based, multi-tenant, and multi-utility architecture supports efficient management of multiple utilities on a single platform. The platform is highly user-friendly, enabling seamless adoption across diverse user groups. Exceptional compatibility with both manual and smart meters, with a meter reading app capable of processing 5000 readings in under two minutes. Integration with multiple OEM smart meters ensures seamless operations. Digital service orders with tracking enhance issue resolution efficiency, while the consumer mobile app provides easy access to bill payments and complaint tracking.

Cons

  • There is nothing I could think about them they are very compliant
  • Some advanced reporting features could be improved for better customization. Additionally, occasional minor lags in the dashboard experience can be noticed when dealing with high data loads.
  • It would be helpful to have more adoption so that the utilities can help each other and the company can expand the current capabilities of the technology.
  • The integration with multiple OEM smart meters is impressive, but expanding the range of compatible devices could increase the platform’s versatility for even more diverse utilities.
Bynry SMART360:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
MultiBilling:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Bynry SMART360:

Company Information

Bynry
Founded: 2016
Highlands, New Jersey, United States
www.bynry.com
MultiBilling:

Company Information

MuniBilling
Founded: 2007
United States
www.multibilling.com
Bynry SMART360:

Alternatives

MultiBilling:

Alternatives

Bynry SMART360:
Skybill Utility Billing

Skybill Utility Billing

SkyBill
5.0 out of 5 stars
MultiBilling:
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Alliance Windows Suite

United Systems & Software
Bynry SMART360:
MultiBilling:
FundView Utility Billing

FundView Utility Billing

Fund Accounting Solution Technologies
2.0 out of 5 stars
Bynry SMART360:
MultiBilling:
Bynry SMART360:
IMS Utility Billing

IMS Utility Billing

Information Management Services
MultiBilling:
Banyon Utility Billing

Banyon Utility Billing

Banyon Data Systems
Bynry SMART360:

Categories

MultiBilling:

Categories

Utility Billing Supported
Bynry SMART360:

Utility Billing Features

Account Management Supported
ACH Payment Processing Supported
Billing & Invoicing Supported
Cable Not Supported
Collections Management Supported
Customer Management Supported
Electricity Supported
Meter Management Supported
Metered Billing Supported
Move In / Move Out Supported
Natural Gas Supported
Non-Metered Billing Supported
Online Payment Processing Supported
Penalty / Cut-Off Processing Supported
Rate Management Supported
Service Call Management Supported
Trash Supported
Water Supported
Work Order Management Supported

Utility Management Systems Features

Billing & Invoicing Supported
Cable Not Supported
Customer Management Supported
Demand Planning Not Supported
Electricity Supported
Natural Gas Supported
Plant Management Supported
Service Call Management Supported
Trash Supported
Water Supported
Work Order Management Supported
Workforce Management Supported
Bynry SMART360:

Integrations

Amazon Web Services (AWS) Supported
ArcGIS Supported
Paymentus Supported
Stripe Supported
MultiBilling:

Integrations

Amazon Web Services (AWS) Not Supported
ArcGIS Not Supported
Paymentus Not Supported
Stripe Not Supported
Bynry SMART360:
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Claim Bynry SMART360 and update features and information
MultiBilling:
Claim MultiBilling and update features and information
Claim MultiBilling and update features and information