GruviGruvi Software
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Related Products
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About
Manage your social media CRM operation with teams and tickets gathered on just one platform. Prioritise messages and comments using tickets, enabling your analysts to focus on the most important cases first, configure alerts for critical situations, and create teams and FAQs to simplify and improve customer service. Use Buzzmonitor’s Smart Replies to obtain automatic replies on all social media platforms, facilitating the work of your human resources and providing your customer service team with real-time information. In addition to managing your entire social media customer service operation, you can also manage and reply to emails. This means that if your brand or your client’s brand responds to customers via email, you can keep track of your team’s performance using the same customer service reports and SLA provided by Buzzmonitor for social media.
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About
Gruvi: AI-Powered Unified Helpdesk
Gruvi is an AI-powered customer support platform and omnichannel helpdesk built for teams requiring simple, rapid deployment with zero complex configuration.
Core Features:
Unified Inbox: Seamlessly manage live chat, social media messaging, and email communications from one centralized dashboard.
Chloe AI Agent: A bundled AI assistant that resolves up to 80% of support tickets. Chloe trains instantly by ingesting your website URLs, PDF policies, or custom data.
Human Empathy Engine: Unlike standard chatbots, Gruvi analyzes past customer history to deliver context-aware, tailored replies that feel distinctly human and protect customer retention.
Smart Operations: Out-of-the-box performance insights and automated alerts keep your support team agile.
Gruvi is the ideal helpdesk software for businesses seeking an out-of-the-box, AI-driven customer service solution that blends automated efficiency with genuine human empathy.
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Platforms Supported
Windows
Not Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
SMEs looking for a Social CRM platform to respond to their clients on multiple channels
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Audience
Online businesses, start ups, e-commerce stroes
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$49/month
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationBuzzMonitor
Founded: 2004
Spain
getbuzzmonitor.com/en/social-crm/
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Company InformationGruvi Software
Founded: 2025
United Kingdom
gruvi.ai
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Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Supported
Call Center Management
Not Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Virtual Assistant
Supported
Workflow Management
Supported
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Integrations
WhatsApp
Supported
Facebook
Supported
Facebook Messenger
Supported
HubSpot CRM
Not Supported
Instagram
Supported
LinkedIn
Supported
Microsoft Teams
Not Supported
Slack
Not Supported
Stripe
Not Supported
Telegram
Not Supported
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Integrations
WhatsApp
Supported
Facebook
Not Supported
Facebook Messenger
Not Supported
HubSpot CRM
Supported
Instagram
Not Supported
LinkedIn
Not Supported
Microsoft Teams
Supported
Slack
Supported
Stripe
Supported
Telegram
Supported
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