Bugfender

Bugfender

Beenario
+
+

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About

Remote logger, crash reporter and in-app user feedback Bugfender is a log storage service for application developers. Bugfender collects everything happening in the application, even if it doesn’t crash, in order to reproduce and resolve bugs more effectively and provide better customer support. Bugfender respects your user's privacy, is battery and network efficient and keeps logging even if the device is offline. Track and destroy bugs before users even notice. Bugfender logs all bugs on all devices and sends the results in seconds - enabling you to find and fix bugs before your users even get an error message. Achieve 5-Star Ratings. Bugfender doesn’t just log bugs and crashes. It logs all the information you’ll ever need so you can build a clear picture of your users and earn those crucial five-star ratings. Deliver world-class customer service. Our logging tool enables you to target individual users and provide personalized customer support.

About

For over 20 years, Issuetrak has provided the best customer support and the most value per free end user of any issue tracking or help desk software available. You can choose whether to take advantage of our Cloud SaaS environment or host Issuetrak yourself on-premises - an option we remain committed to with new releases and software updates every 45 days on average. Let your powerful free end users have up to 50 permissions set by your administrator, or simply give them omnichannel submission options with no training needed (not even a login!). Perfect for teams of any size, and multiple industries including government entities, manufacturing, finance, healthcare, consumer products, education, and more. - Connect to over 5,000 business apps with Zapier and our API - Use Active Directory, AD Federation Services, Azure AD, and third-party OAuth for Identity Management - and much more!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

App developers looking for a log storage service that logs all bugs on all devices and sends the results in seconds

Audience

Our customers are a diverse group, coming from organizations and departments of all sizes and a wide range of industries including education, finance, healthcare, manufacturing, technology, and transportation.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

€29 per month
All of our plans include unlimited app installs, unlimited app users and sessions and enterprise-grade encryption.
Free Version
Free Trial

Pricing

$27/month per agent
Agent-only Team plans or Unlimited Free User Support Plans. Cloud or On-Premises deployment. Monthly fee, Annual subscription, or one-time billing. Our powerful free users have 50 optional permissions set by your administrator. Find out how affordable Issuetrak is for your team with a free personalized quote, trial or demo by one of our Product Experts!
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • My agency works with a variety of apps and we used to rely on Crashlytics for everything. The problem we kept running into when diagnosing crash reports was not being able to get insight into what happened leading up to the crash. So, we went looking for a tool that had continuous logging. We were recommended Sentry, but they actually don't have continuous logging. After doing some research, we found Bugfender and we've been able to address issues much more effectively. Fortunately, Bugfender is much more affordable than Sentry, which is always a plus.

Cons

  • The pricing page was in Euros (not USD) which made me assume the tool wasn't built for US companies. After checking in with the team I was able to confirm they were setup to support US-companies, they just like having Euros to convey that they are compliant with EU privacy standards (which are more stringent than the US).

Pros & Cons from Real Users

Pros

  • It collects support requests from different channels and centralizes every complaint on one page. It also helps to understand the representative ability and performance. Its knowledge base feature is great. It automates the tracking of requests and tickets. Gives a notification when a new ticket is generated.
  • Issuetrak is a platform that allows customers to have the help they need, and this increases the level of engagement through the scheduled appointments. Besides, the tool contains of email management, a formal way of engaging different persons. Finally, Issuetrak has a solid knowledge base, that allows business users to have the quality content to share with their stakeholders.
  • The feature I like the most is all things are categorized and its easy to use. You can see almost all issues here.
  • We use it every day to work, I love it. Information can be tracked and is very easy to access when you need to go back and check your ticket.
  • Very customizable. Like the ability to extract raw data sets on whatever we need.Easy to use, easy to install. I'm all for it.

Cons

  • The user interface of its dashboard is complicated.
  • Issuetrak is highly competitive, and there is absolute help from the customer help persons without requesting extra costs.
  • The one thing I think they can improve is their user interface. Other than this there are not many cons.
  • It would be great if all the information was available on one scrollable page.
  • Not enough time and money invested, not integrated with finance or third party software.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Beenario
Founded: 2014
Germany
bugfender.com

Company Information

Issuetrak
Founded: 1992
United States
www.issuetrak.com

Alternatives

Alternatives

Everest 7

Everest 7

Lynk Software
Sematext Cloud

Sematext Cloud

Sematext Group
Web Tracks

Web Tracks

Gritware
EasyQA

EasyQA

ThinkMobiles

Categories

Categories

Bug Tracking Features

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Application Development Features

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

Application Performance Monitoring (APM) Features

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Log Management Features

Archiving
Audit Trails
Compliance Reporting
Consolidation
Data Visualization
Event Logs
Network Logs
Remediation
Syslogs
Thresholds
Web Logs

Website Monitoring Features

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

Bug Tracking Features

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Integrations

GitHub
Slack
Zapier
Airtable
Asana
Azure DevOps
Freshdesk
GoTo
Google Analytics
HubSpot CRM
Mailchimp
Microsoft Entra ID
Microsoft Teams
MySQL
Redbooth
Salesforce
Stackreaction
Trello
Zendesk

Integrations

GitHub
Slack
Zapier
Airtable
Asana
Azure DevOps
Freshdesk
GoTo
Google Analytics
HubSpot CRM
Mailchimp
Microsoft Entra ID
Microsoft Teams
MySQL
Redbooth
Salesforce
Stackreaction
Trello
Zendesk
Claim Bugfender and update features and information
Claim Bugfender and update features and information
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Claim Issuetrak and update features and information