BrowserStack vs. UserTesting Comparison


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About BrowserStack is the world’s largest cloud platform for software testing, with 19 global data centers & 20,000+ real Android and iOS devices that power nearly 1 Billion tests a year. BrowserStack's end-to-end unified testing platform is focused on supporting all genres of testing & operations, from functional testing to visual testing, accessibility testing, performance testing, test observability, API testing, and more. Over 50,000 customers, including Amazon, Paypal, Well Fargo Bank, Nvidia, MongoDB, Pfizer, GE, Discovery, React JS, Apache, JQuery and several others rely on BrowserStack to test their web & mobile apps.	About UserTesting is a leading human insight platform designed to help enterprises capture authentic customer feedback at scale. It leverages a global network of participants and AI-driven analysis to deliver fast, actionable insights across marketing, product, design, and customer experience teams. The platform enables companies to test anything from messaging and creative assets to product features, reducing guesswork and maximizing ROI. UserTesting supports enterprise-grade compliance standards including SOC 2, GDPR, and HIPAA to ensure privacy and security. Trusted by world-renowned brands like Walmart, Microsoft, and Wells Fargo, it drives measurable business outcomes such as increased revenue, faster innovation, and reduced risk. UserTesting empowers organizations to put the real voice of the customer at the center of their decision-making.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Developer teams across industries including but not limited to Finance and Insurance, Education, Technology, Media & Publishing, Retail, and more use BrowserStack for faster and simpler testing.	Audience Enterprise marketing, product, design, and customer experience teams seeking fast, reliable, and scalable human insight solutions to drive customer-centric business growth
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $29/month/user BrowserStack offers a free trial for new users, after which the software is available on monthly and annual subscriptions. An open-source version is also available. Pricing and functionality scale with the number of tests, users, or screenshots. Live: Starts at $29/month (billed annually) and $39/month (billed monthly) Automate Pro: Starts at $129/month (billed annually) and $169/month (billed monthly) Automate Mobile: Starts at $199/month (billed annually) and $249/month (billed monthly) Percy: A free version is available for visual testing on 5000 screenshots and unlimited users Percy Professional: Starts at $99/month (billed annually) and 129/month (billed monthly) for 25,000 screenshots/month App Live: Starts at $29/month (billed annually) and $39/month (billed monthly) App Automate: A free version includes 30 interactive testing minutes, 100 automated testing minutes daily, and 4 real mobile devices. Subscription starts at $159/month (billed annually) and $199/month (billed monthly) Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 4.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 4.0 / 5 support 3.0 / 5 Read all reviews
Pros & Cons from Real Users Pros My favorite things about BrowserStack are, primarily, the way it works, it doesn't require for a long learning curve in order to be able to use it and to implement all the amazing tools that it has, it is very easy to use and to maintain in order to keep using, it is the most user-friendly solution that adjusts to the users and I like it. Another thing that I really like about Browserstack is the way that it allows us to run multiple tests without limitations and it is able to run tests on older versions of browsers, it has an incredible archive of these versions and we are able to provide a nice experience for all users no matter the device they are visiting the page in, if old or new. It is able to provide different kinds of testing to ensure that the code is working properly, and it has so many tools that adjust the code to different environments, I like how it is possible to test on real actual browsers to get the full experience and to know if it actually works or not. With Browserstack, we are not only able to run all these tests on actual running browsers with all the settings, but we are also able to detect errors on the bug and proceed to do the debugging inside the software, with all the helpful tools that it has to complete this step, we are able to do the debugging for both mobile and desktop devices which is something that I really appreciate as we are able to do this in only one platform and don't require to switch softwares. BrowserStack is one of my favorite product that provide to test the software of multiple devices and browsers. It is being use for software development and testing purpose. - We can test the product on multiple devices and browsers (Mac, Window, iOS, Android etc..) - Highly reliable cloud infrastructure that effortlessly scales as testing needs grow. - It is very useful for developer and tester. - Easy to use and user-friendly! - It help to improve the product quality. - We can use it for documentation purpose as well. - Cheapest tool according to features. Cons BrowserStack is a great solution that adds much more ease to the process of testing and debugging, with all the tools that it has it feels very comfortable to work with. However, I would like the prices to be more accessible to the general public, BrowserStack currently offers different pricing options but they are still very high and not affordable at all, especially for small businesses like us that are making a great use of the software and seeing results. A more affordable plan with less tools that are not often used would be a great option to implement this. Other than that, I do not have any dislikes towards this software and I think it works perfectly. Sometimes browser speed create problem for me. Rest of the things looks excellent.	Pros & Cons from Real Users Pros I like exactly how Usertesting takes customer feedback and also implements adjustments to the item to make it more user friendly. I look like a valuable customer to them. In addition, it is a very quick and easy way to get answers to help educate training courses or next steps. Cons The product is expensive. Also, not all features are as easy to use as I would like them to be. Therefore, it may take even longer than necessary to establish a test, due to the fact that there are not as many shortcuts available yet. Still, they listen to customers and implement changes quickly.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information BrowserStack Founded: 2011 India www.browserstack.com	Company Information UserTesting Founded: 2007 United States usertesting.com
Alternatives Checksum.ai	Alternatives Usersnap
QA Wolf	Dovetail Dovetail Research
Virtuoso QA	Applause
Testsigma	UserZoom UserTesting
TestMu AI TestMu AI (Formerly LambdaTest) View All	Userfeel View All
Categories Automated Testing Continuous Testing Cross-Browser Testing Functional Testing Mobile App Testing Performance Testing Software Development Life Cycle (SDLC) Software Testing Test Management Visual Testing Web Accessibility Testing	Categories AB Testing Consumer Video Feedback Customer Experience Mobile App Testing Usability Testing User Research UX Visual Feedback
Show More Features Automated Testing Features Hierarchical View Move & Copy Parameterized Testing Requirements-Based Testing Security Testing Supports Parallel Execution Test Script Reviews Unicode Compliance Functional Testing Features Automated Testing Interface Testing Regression Testing Reporting / Analytics Sanity Testing Smoke Testing System Testing Unit Testing Performance Testing Features API Testing Benchmarking Cross Browser Testing Debugging Historical Reporting Load Testing Mobile Testing Parallel Testing Regression Testing UI Testing Web Testing Software Testing Features Automated Testing Black-Box Testing Dynamic Testing Issue Tracking Manual Testing Quality Assurance Planning Reporting / Analytics Static Testing Test Case Management Variable Testing Methods White-Box Testing Test Management Features Automation Integration Collaboration Tools Pass/Fail Results Tabulation Reporting / Analytics Requirements Management Test Scheduling Test Tracking Time/Budget Tracking Web Accessibility Testing Features ADA Compliance Alerts / Notifications Automated Testing Mobile Accessibility Testing Ongoing Accessibility Monitoring Reporting / Analytics Visualize Accessibility WCAG Compliance	Mobile App Testing Features Functional Testing Installation Testing Interruption Testing Memory Testing Performance Testing Usability Testing Show More Features AB Testing Features Audience Targeting Campaign Segmentation Funnel Analysis Heatmaps Landing Pages / Web Forms Multivariate Testing Split Testing Statistical Relevance Analysis Surveys Test Scheduling Visual Editor UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research
Integrations Jira Slack Trello BlueSwan Condens Desktop.com EnjoyHQ Figma Google Calendar HuLoop Karma Katalon Recorder Microsoft Outlook Percy Shift SpecFlow SuperAGI SuperCoder Testim Travis CI Truto Show More Integrations View All 43 Integrations	Integrations Jira Slack Trello BlueSwan Condens Desktop.com EnjoyHQ Figma Google Calendar HuLoop Karma Katalon Recorder Microsoft Outlook Percy Shift SpecFlow SuperAGI SuperCoder Testim Travis CI Truto Show More Integrations View All 16 Integrations
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