+
+

Related Products

  • Connecteam
    10,756 Ratings
    Visit Website
  • Bokun
    804 Ratings
    Visit Website
  • Acuity Scheduling
    6,346 Ratings
    Visit Website
  • Visual Planning
    120 Ratings
    Visit Website
  • Pocomos
    45 Ratings
    Visit Website
  • deskbird
    407 Ratings
    Visit Website
  • ManageEngine ADSelfService Plus
    178 Ratings
    Visit Website
  • Aesthetic Insight
    10 Ratings
    Visit Website
  • ArboStar
    565 Ratings
    Visit Website
  • HR Partner
    205 Ratings
    Visit Website

About

Residential and commercial cleaning software. Automate admin work, engage employees with Crew App, and increase lead conversion through online booking and Customer App. Enhance your business Avoid double bookings and get more jobs done. Increase cash flow by getting paid faster. Get real-time information on marketing campaigns, admin activity, revenue growth, and employee performance. Employee App Solve complex communication between employees, admin, and customers through our crew app. Provide your team the necessary tools to get the job done while enforcing industry best practices. Online booking A fully customizable online booking that allows your clients to book online 24/7. Some of the features include multiple pricing options, the ability to auto-assign to the closest available employee. online payments, Monthly contracts, and client login. Customer App Over 60% of US consumers prefer an automated self-service, such as a mobile app. Be ahead of your competition

About

ServiceM8 is a cloud-based field service software for trades and service-based businesses. Built exclusively for Apple hardware, ServiceM8 makes it easy for field service organizations to run their business from anywhere, anytime. It cuts admin time dramatically by offering access to a host of tools, including scheduling, invoicing, credit card processing, communication, online booking, forms, reports, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

For Residential & commercial cleaning companies

Audience

Electrical, plumbing, landscaping, IT, cleaning, HVAC, pest control, locksmith, real estate, security, solar, property services and appliance repair industries.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$30/month
Free version for companies with 2 cleaners or less.
Free Version Supported
Free Trial Supported

Pricing

$29.00/month
Starter - $29/mo
Growing - $79/mo
Premium - $149/mo
Premium Plus - $349/mo
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.7 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • This software provides an all in one management experience. Through it, we are able to schedule work, track progress, get real time updates and information, including messaging and photos. Forms can be created to streamline the process causing us less filing and paper issues for things like safety and maintenance reports. This software has saved us a lot of money and administrative time.
  • With servicem8 you can manage simple or highly complex operations involving invoicing or store data management processes. In terms of field services servicem8 has tools to connect to databases within different clouds, either to manage electronic signatures or online invoicing requiring mobile or routing tools.
  • The fact that the platform is very stable/future proof - due to the fact that it has been designed with iOS in mind! The simplicity of design also shines through, when it demonstrates that a sole trader to the MD of a multi branch business can pick up the APP with basic training and deliver massive efficiency savings - within busy organisations.

Cons

  • I can honestly say I do not have any complainants about this software so far.
  • Within servicem8 we can annotate and prioritize all our work orders depending on which client we want to give more importance at the moment, and that is enough to not give servicem8 a negative review. We liked that the platform integrates so many tools for scheduling processes.
  • The (sometimes) limiting functionality! With this in mind, the clear and transparent reason for ServiceM8’s existence is to remove inefficiency from modern service based businesses. If there is a better way of working, which improves the lot of its core market - they will listen and take all feedback into consideration when developing core product. There are also third party development companies that have and will develop Add-Ons and specific ‘tools’ if and when required.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Brilion
Founded: 2013
Australia
brilion.net

Company Information

ServiceM8
Founded: 2009
Australia
www.servicem8.com

Alternatives

Alternatives

BrandWide

BrandWide

Soffront Corporation
Smart Service

Smart Service

My Service Depot

Categories

Cleaning Services Supported
Scheduling Supported

Categories

Appliance Repair Supported
HVAC Supported
Locksmith Supported
Pest Control Supported
Plumbing Supported
Service Dispatch Supported

Cleaning Services Features

Billing & Invoicing Supported
Client Management Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Mobile Access Supported
Payroll Management Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Work Order Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Franchise Management Features

Appointment Scheduling Not Supported
Automatic Re-ordering Not Supported
Commission Management Not Supported
Construction Tracker Not Supported
Contract Management & Signature Not Supported
CRM Not Supported
Franchise Intranet Not Supported
Job Scheduling Supported
LMS / Training Not Supported
Marketing Not Supported
Onboarding Not Supported
Online Store Not Supported
Reputation Management Not Supported
Website Manager Not Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Landscape Management Features

Billing & Invoicing Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Groundskeeping Supported
Inventory Control Not Supported
Irrigation Tracking Not Supported
Job Management Supported
Landscape Design Supported
Mobile Access Supported
Payroll Management Not Supported
Plant Database Not Supported
Quotes / Estimates Supported
Routing Supported
Scheduling & Appointments Supported
Work Order Management Supported

Locksmith Features

Billing & Invoicing Supported
CRM Not Supported
Dispatch Management Supported
GPS Tracking Not Supported
Inventory Management Not Supported
Mobile Access Supported
Payment Processing Supported
Scheduling Supported
Work Order Management Supported

Pest Control Features

Billing & Invoicing Supported
Customer Service History Supported
Dispatch Management Supported
Fleet Management Not Supported
Inventory Control Not Supported
Mobile Access Supported
Pest Activity Tracking Not Supported
Pesticide Usage Tracking Not Supported
Property Layouts Supported
Quotes / Estimates Supported
Scheduling Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Not Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Not Supported
Scheduling Supported
Self Service Portal Not Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Integrations

QuickBooks Online Supported
Stripe Supported
Xero Supported
Cognito Forms Not Supported
Facebook Not Supported
FieldStockPro Not Supported
GeoMaps Not Supported
Gmail Not Supported
GoFormz Not Supported
HubSpot CRM Not Supported
Insightly Not Supported
Integry Not Supported
LazyTradie Not Supported
Lyftrondata Not Supported
MYOB Not Supported
Microsoft 365 Not Supported
Quickwork Not Supported
Stackreaction Not Supported
Wufoo Not Supported

Integrations

QuickBooks Online Supported
Stripe Supported
Xero Supported
Cognito Forms Supported
Facebook Supported
FieldStockPro Supported
GeoMaps Supported
Gmail Supported
GoFormz Supported
HubSpot CRM Supported
Insightly Supported
Integry Supported
LazyTradie Supported
Lyftrondata Supported
MYOB Supported
Microsoft 365 Supported
Quickwork Supported
Stackreaction Supported
Wufoo Supported
Claim Brilion and update features and information
Claim Brilion and update features and information
Claim ServiceM8 and update features and information
Claim ServiceM8 and update features and information