IntouchCX™ Platform

IntouchCX™ Platform

Intouch Insight
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About

Leverage your data to create stronger customer relationships. You have more customer data than ever before, but what are you doing with it? Quickly and easily put your data into action and get your customers coming back more often and spending more. What if you could predict what each of your customers were going to buy next? Imagine the level of personalization this would unlock. That's what our predictive models do and why data science is a marketing game changer. We believe that predictive personalization should be available to all brands, even the scrappy startups. So we’re democratizing data science to enable you to deliver AI-powered personalized experiences to your customers, while consistently driving incremental revenue. No PII required, customerID and transaction data only. Flexible data processing options secure upload or direct integration. Weeks not months to get started. Built by digital marketing leaders for digital marketing leaders.

About

The IntouchCX™ Platform connects surveys, mystery shops, audits, and inspections in one system, giving multi-location brands a clear view of how operations shape customer experience. Key features include: ● Unified data across programs for complete performance analysis ● Real-time dashboards by region, location, channel, or program ● Predictive analytics to uncover satisfaction drivers and forecast outcomes ● Case management to assign, track, and resolve issues quickly ● Automated workflows and alerts that speed execution and reduce costs ● Integrations with Salesforce, Slack, APIs, and other enterprise systems ● Scalable, role-based access with performance rollups across the business By replacing fragmented reporting with one connected platform, leaders can spot issues sooner, act with greater confidence, and measure the impact of each improvement. The result is stronger satisfaction, better compliance, more consistent execution, and clearer ROI across every location.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies, organizations, SMEs in need of a customer relationship solution

Audience

Customer-centric brands across all industries including retail, restaurant, hospitality, gas & convenience, retail, grocery, CPG and more use Intouch Insight to drive CX action across their organizations.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Brightloom
Founded: 2014
United States
www.brightloom.com

Company Information

Intouch Insight
Founded: 1992
United States & Canada
www.intouchinsight.com

Alternatives

Alternatives

IntouchSurvey®

IntouchSurvey®

Intouch Insight
Unboxing

Unboxing

UnDigital

Categories

Customer Loyalty Supported
Personalization Supported

Categories

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Not Supported
Customer Activity Tracking Supported
Discount Management Not Supported
Gift Card System Not Supported
Loyalty Card System Not Supported
Member Portal Not Supported
Membership Management Supported
No-Card Loyalty System Not Supported
Referral Tracking Not Supported
Rewards Management Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Not Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Integrations

InfoTrack Not Supported
IntouchCheck® Not Supported
Microsoft Excel Not Supported
NetSuite Not Supported
SAP Analytics Cloud Not Supported

Integrations

InfoTrack Supported
IntouchCheck® Supported
Microsoft Excel Supported
NetSuite Supported
SAP Analytics Cloud Supported
Claim Brightloom and update features and information
Claim Brightloom and update features and information
Claim IntouchCX™ Platform and update features and information
Claim IntouchCX™ Platform and update features and information