Qualaroo

Qualaroo

ProProfs
+
+

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About

BrightInfo's self-learning JARGON™ algorithm analyzes your website pages and learns your content assets. When visitors arrive to your website, JARGON™ tracks individual behavior, considers it against crowd behavior, and presents each visitor with the most relevant content from your existing content pool - all in real time, all fully automated. Most marketers are delighted when increasing their conversion rate, for instance from 5% to 6%. In this regard, BrightInfo insists on looking at the glass half-empty. More than 95% of visitors to a website – potential customers – leave without engaging. They don't find it relevant. Which is strange, since they've reached the website for a reason. Visitors arrive to your website from different channels and industries, they come with specific needs and at various stages of the buying cycle. Each of them behaves according to their own personality and attention span. It is hard to imagine that one website can fit them all.

About

Customer & User Feedback Software. Survey visitors on your website or app with Qualaroo Nudges™. Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges with your company colors and branding for a native feel. Qualaroo responses are 10x more valuable than email surveys because they catch your visitor in real-time, with context. When you ask questions right on your site or app, the responses are of higher value. You can determine exactly when and who the survey targets. Target your customers based on specific actions, behavioral patterns, events, locations, browser cookies, or data streamed from your applications.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for a Campaign Management platform

Audience

User researchers and UX designers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$64/Month 20% off
$ 0.40
per Response/month
(billed monthly)

More discount on annual billing
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • It comes with IBM-powered AI Watson Sentiment Analysis that analyzes feedback and turns it into qualitative data. It makes it easy for us to assess verbatim feedback. Plus, it has a variety of survey templates which makes it easy for us to just pick one survey, customize it, and publish on our website.
  • Qualaroo's freeform text answer options allow our customers to express themselves without restraint, this is much needed for our business to improve our services.
  • Qualaroo is definitely better than its competitors in terms of how quickly you can set it up on your website and it doesn't affect your website speed also. Its AI-powered analytics and reports are really helpful. Its geo and event targeting feature let you collect feedback from the right people at the right time.
  • Qualaroo is a customer and user feedback software that lets you collect valuable feedback from users and website visitors in real-time. Their IBM Watson feature is just amazing because it enables you to analyze collected feedback automatically. It is pretty handy while evaluating lengthy feedback as well as comments by making sense of them.
  • Simple to set up and launch. No code. Just a point-and-click dashboard. We use Salesforce, and Qualaroo integrated right away with it. The surveys felt like a part of our system, branded with our logo and colors.

Cons

  • They should include a little more features in the free trial version. I have nothing more to say, just filling the space right now.
  • As we dived deeper into exploring the software, there were so many features to choose from many more customization options that it seemed overwhelming for a brief period of time, but the basic templates are easy to understand and we have been using them since then.
  • User sentiments analysis reports can be better and detailed. A deeper analysis of user sentiments will definitely help businesses to convert more.
  • The design section and features have to be updated, especially reporting.
  • Qualaroo could do with more survey templates. We saw about a dozen or so, but many were only slightly different variations of the same theme. The results of our surveys were categorized into only broad sentiments like joy or fear or anger. It seemed too basic for such advanced tech. We wanted some of our surveys to end if the user responded in a certain way. Took us a while to figure out the logic branching, but that may just be us.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

BrightInfo
Founded: 2010
Israel
www.brightinfo.com

Company Information

ProProfs
Founded: 2010
United States
qualaroo.com

Alternatives

Innovation Cloud

Innovation Cloud

Innovation Cloud SARL

Alternatives

OneSpot

OneSpot

IgniteTech

Categories

Categories

Customer Feedback Supported
Customer Retention Supported
NPS Supported
Survey Supported
User Research Supported
UX Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Campaign Management Features

Channel Management Not Supported
Contact Database Supported
Email Marketing Supported
Event Triggered Actions Supported
Lead Management Supported
Multi-Campaign Supported

Content Management Features

Audio Content Supported
Customizable Templates Supported
Document Indexing Supported
E-forms Supported
Full Text Search Supported
Image Editor Supported
SEO Management Not Supported
Text Editor Supported
Version Control Not Supported
Video Content Supported
Website Management Supported

Content Marketing Features

Audience Targeting Supported
Brand Management Not Supported
Campaign Management Supported
Categorization / Grouping Not Supported
Conversion Tracking Supported
Distribution Management Not Supported
Editorial Calendar Not Supported
Multi-Channel Publishing Supported
Publish Scheduling Not Supported
SEO Management Not Supported
Social Media Management Not Supported
Video Management Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Journey Mapping Tools Features

Action Management Not Supported
Attribution Modeling Not Supported
Behavioral Analytics Not Supported
Collaboration Not Supported
Customer Profiles Not Supported
Data Import / Export Not Supported
Predictive Analytics Not Supported
Surveys & Feedback Supported
Templates Not Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Supported
User Journeys Not Supported
User Research Supported

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
5X Not Supported
Adobe Analytics Not Supported
Anecdote Not Supported
BI Book Not Supported
Chattermill Not Supported
Easyflow Not Supported
Emailable Not Supported
Freshpaint Not Supported
HubSpot Marketing Hub Supported
Kapiche Not Supported
Kissmetrics Not Supported
Latitude Not Supported
Mailchimp Supported
NeverBounce Not Supported
Optimizely One Not Supported
Stackreaction Not Supported
Tableau Not Supported
Wufoo Not Supported

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
5X Supported
Adobe Analytics Supported
Anecdote Supported
BI Book Supported
Chattermill Supported
Easyflow Supported
Emailable Supported
Freshpaint Supported
HubSpot Marketing Hub Not Supported
Kapiche Supported
Kissmetrics Supported
Latitude Supported
Mailchimp Not Supported
NeverBounce Supported
Optimizely One Supported
Stackreaction Supported
Tableau Supported
Wufoo Supported
Claim BrightInfo and update features and information
Claim BrightInfo and update features and information
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Claim Qualaroo and update features and information