BrandMail

BrandMail

BrandQuantum
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About

BrandMail®, developed by BrandQuantum, is a software solution that seamlessly integrates with Microsoft Outlook to empower every employee in the organization to automatically create consistently branded emails via a single toolbar that provides access to brand standards and the latest pre-approved content. Develop email signatures in line with your brand specifications which look consistent, no matter which device or platform they are viewed on. Your signatures are tamper-proof and centrally managed. More importantly, users see their signatures, banners and surveys when they create, reply or forward emails. BrandMail does not reroute your emails via any external servers and does not append rules to your exchange environment. It works directly within Microsoft Outlook. Leverage every email as an opportunity to brand consistently and minimize the security risks associated with the tampering of HTML signatures.

About

Emailgistics is a team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features improve team productivity and decision making. Plus, with Emailgistics you continue working in Outlook as your email never leaves Office 365. Route emails efficiently and keep agents focused on their assignments. Redirect time and energy away from manually assigning emails to actually answering them. Tracking to ensure your team replies to customers accurately and promptly. Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds. Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email. Prevent emails from falling through the cracks. Receive notifications before emails are at risk of falling behind team standards.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Brand-driven organizations looking to leverage consistent and tamper-proof signatures, banners, surveys and content across all email platforms. BrandMail desktop, Web and Lite offer centralized branding across all email clients, on Windows and Mac and across all mobile devices. Google Workspace and Microsoft 365 are fully supported.

Audience

Businesses and teams that use Microsoft 365 shared inboxes in Outlook

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$1 per user per month
We offer BrandMail (desktop), BrandMail Lite (reroute only) and BrandMail for O365 Web. Each license type has a user sliding scale - the more users the lower the unit price.
Free Version Not Supported
Free Trial Supported

Pricing

$10 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.9 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros from Real Users

Pros

  • 100% Support any day anytime - Always willing to support their ticketing system helps us alot to resolve issues
  • I like the whole setup of BrandMail, it's easy to use and navigate. It's straightforward and easy to navigate
  • Centralised signature management, seamless Outlook integration, consistent branding across all users, easy to update organisation-wide, reliable performance, and helpful customer support.
  • The communication was amazing. I always got extremely fast help and super nice employees, who are very competent and helpful. They take time to solve your specific problems and offer creative, fast solutions. I have not experienced such a good working relationship with a company that’s even in a different country. They even went beyond what I wanted and brought in their own creativity.
  • - Centralized control of email signatures and banners ensures consistent brand presentation across the organization - Easy-to-use interface for end users, while giving marketing and admin teams strong governance and control - Ability to run banner campaigns and track engagement adds measurable marketing value to everyday emails - Responsive customer support and onboarding assistance
  • The email signatures works across all devices and email clients. We are also able to offer further information to recipients that we can track.
  • BrandMail allows us to communicate with customers in a uniform, professional manner. It creates a professional look and allows staff use of pre-designed and approved (editable and customizable) templates.
  • BrandMail has proven to be a valuable tool for maintaining brand consistency and streamlining our communication processes. The platform also enables us to manage marketing banners effectively, and the integrated "rate our service" feature provides the added benefit of capturing real-time customer feedback.
  • It is easy to implement, and you can change banners as you need to align with what you want to communicate to your clients. It even allows for multiple banners to be active at the same time.
  • I appreciate how hands-on and communicative the team is. They support you throughout the entire process and offer training to help you gain a better understanding and become more independent. Additionally, they are very patient with their clients.

Pros & Cons from Real Users

Pros

  • With Emailgisitcs we can easily manage internal email inboxes to drive team productivity. Reports are robust and allow easy monitoring. Reply reminder alert to stay on time. Useful interactions to manage without switching to different tools.
  • #1- Works great for customer email support services. #2- Easy management for Microsoft 365 services. #3- Helps to collaborate and offers easy to assign emails #4- Useful insights to study business performance.

Cons

  • No cons, I will update if I face any bad experience.
  • #1- We had overall positive experiences with it.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

BrandQuantum
Founded: 2014
USA
brandquantum.com/brandmail

Company Information

Emailgistics
Founded: 2019
Canada
emailgistics.com

Alternatives

Alternatives

QuickFile365

QuickFile365

Standss (South Pacific) Limited

Categories

Categories

Customer Service Supported
Email Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Not Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Supported
Whitelisting / Blacklisting Supported

Brand Management Features

Approval Process Control Supported
Artwork Management Supported
Asset Management Supported
Change Management Supported
Fulfillment Distribution Supported
Project Management Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Email Signature Features

Auto Update Supported
Campaign Specific Signature Supported
Content Creation Supported
Image Management Supported
Legal Disclaimer Supported
Signature Management Supported
Social Media Supported
Templates Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Supported

Integrations

Microsoft 365 Supported
Microsoft Outlook Supported
Azure Marketplace Supported
Google Workspace Supported

Integrations

Microsoft 365 Supported
Microsoft Outlook Supported
Azure Marketplace Not Supported
Google Workspace Not Supported
Claim Emailgistics and update features and information
Claim Emailgistics and update features and information