SecureDesk

SecureDesk

Rubix Technology
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About

Empower your users and teams to automate repeatable work in their own way. Relay's simple, code-free design allows anyone to create workflows in minutes. That frees up IT to spend more time on what matters most. A flexible interface and a variety of powerful features help you automate simple tasks and sophisticated processes. The result: better workflows such as streamlined content review, standardized employee onboarding, and accelerated contract approvals. Automation means nothing without visibility into work in progress. Relay shows the progress of each running workflow with an exportable audit history. By tracking and optimizing business processes, work gets done even faster and no one is missing a beat. Since Relay inherits all the benefits of our content platform, you get more for your money. Manages content review processes, agency collaboration, and product and press releases.

About

SecureDesk is a self-hosted remote support and device management platform for Windows environments, built so the operator's own infrastructure, not a third-party cloud sits in the middle of every session. It supports two connection modes: attended sessions for real-time, on-demand remote assistance where the end user is present to approve the connection, and unattended access for managing devices that aren't actively staffed, such as servers or kiosks. For deeper troubleshooting, technicians can drop into a SYSTEM-level shell to run administrative commands directly on the endpoint. The core of its design is the encryption model: both the technician's console and the remote endpoint generate their own AES-256-GCM keys, and endpoints connect outbound-only. The self-hosted relay that brokers each session only ever forwards ciphertext it holds no key for, so even the relay operator can't see or decrypt session content.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Workflow Management platform for businesses

Audience

IT support teams, help desks, and managed service providers (MSPs) responsible for Windows environments — anyone doing remote troubleshooting or device management who wants to avoid routing session data through a third-party cloud. It's a strong fit for organizations in privacy- and compliance-sensitive industries (healthcare, finance, legal, government) where visibility into remote-support traffic is a real security concern, since the relay itself can't decrypt session content. It also suits solo technicians and small IT shops via the free tier (one technician, three devices), as well as larger teams needing unattended access to unstaffed devices like servers and kiosks.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$130 per month
Paid annually
Free Version
Free Trial

Pricing

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Box
Founded: 2005
United States
www.box.com/collaboration/relay-workflow

Company Information

Rubix Technology
Founded: 2012
United States
www.rubixtechnology.com

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Alternatives

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RelayFax

RelayFax

Alt-N Technologies
Relay

Relay

Switch Labs

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Box
Box Shuttle
Docusign
Microsoft 365

Integrations

Box
Box Shuttle
Docusign
Microsoft 365
Claim Box Relay and update features and information
Claim Box Relay and update features and information
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