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About

Deliver great customer service with our live chat tools for multiple agents. Build and integrate with our chat, CRM and social media tools using our APIs. Run the model that best fits your needs, 100% bots, 100% live-chat or a hybrid solution to maximize results. We develop our own AI engine with Natural Language Processing (NLP). We use it to better understand user intentions in common business contexts. Our engine works with text and voice messaging and can be complemented with third-party AI tools. Our AI uses cognitive models, machine learning and natural language processing. The platform is robust and allows for customization of your bot behaviors. Use the Botmaker API to integrate your platforms of choice for one or several functions like CRM, live chat, reporting, specific AI processing, pipeline management and more. We can help you build and integrate for custom projects.

About

Headquartered in Silicon Valley, Gupshup is a leading conversational messaging platform that enables businesses to build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup offers an easy-to-use omnichannel messaging API, advanced bot-building platform and mobile marketing tools. Gupshup's messaging platform handles over 6 billion messages per month enabling over 39,600 businesses send messages to several billion users across popular messaging channels such as SMS, Voice, WhatsApp, Mobile Web, Android RCS, Instagram, Twitter, Telegram, WeChat, FB Messenger, Slack, Viber, Skype and many more. Gupshup's constant innovation enables it to offer market leading features on its platform, enabling developers to build Interactive, Programmable and Rich omni-channel CX journeys across messaging services

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Sales agents and businesses looking for a live chat tool to optimize their customer service

Audience

Companies searching for a Conversational Messaging, Conversational AI, Customer Support and CPaaS solutions

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$149 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$0.01
Usage based pricing
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Botmaker
Founded: 2016
Argentina
botmaker.com/en/services/

Company Information

Gupshup
Founded: 2004
United States
www.gupshup.io

Alternatives

Alternatives

ChattiLive

ChattiLive

ConversionIQ.ai

Categories

Chatbot Supported
Conversational AI Supported

Categories

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Not Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Not Supported

Conversational Marketing Features

Appointment Scheduling Supported
Audience Segmentation Not Supported
Chatbot Supported
Email Automation Not Supported
Group Messaging Not Supported
Human Handover Supported
Lead Distribution Not Supported
Lead Qualification Supported
Mobile Messaging Supported
Multi-Channel Communication Supported
Product Recommendations Not Supported
Video Chat Not Supported

WhatsApp Marketing Features

Alerts Supported
API Supported
Autoresponder Supported
Bulk Messaging Not Supported
Campaign Management Supported
Contact Management Supported
Multi-Language Support Supported
Reporting / Analytics Supported

Integrations

Salesforce Supported
BoldDesk Not Supported
BytePhase Not Supported
Facebook Supported
Facebook Messenger Supported
Fyno Not Supported
Google Assistant Supported
Google Workspace Supported
Mercado Libre Supported
PubNub Not Supported
Quickwork Not Supported
Raven Not Supported
Sell.Do Not Supported
Slack Supported
SuprSend Not Supported
Telegram Supported
Truto Not Supported
WhatsApp Supported
Zendesk Supported
Zoho Connect Supported

Integrations

Salesforce Supported
BoldDesk Supported
BytePhase Supported
Facebook Not Supported
Facebook Messenger Not Supported
Fyno Supported
Google Assistant Not Supported
Google Workspace Not Supported
Mercado Libre Not Supported
PubNub Supported
Quickwork Supported
Raven Supported
Sell.Do Supported
Slack Not Supported
SuprSend Supported
Telegram Not Supported
Truto Supported
WhatsApp Not Supported
Zendesk Not Supported
Zoho Connect Not Supported
Claim Botmaker and update features and information
Claim Botmaker and update features and information
Claim Gupshup and update features and information
Claim Gupshup and update features and information