ChatDesq

ChatDesq

Apporio Infolabs Pvt Ltd
4.7 out of 5 stars
BotSense ChatDesq

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BotSense:

About

Botsense Tech Private Limited is a Verified Meta Tech Provider offering WhatsApp Business API and AI Calling software to businesses across India and the GCC. Founded in Indore in 2019, Botsense onboards customers directly on Meta's WhatsApp Business Platform, with setup typically completed in 48 to 72 hours subject to Meta Business verification. The platform covers WhatsApp broadcasting, chatbots, CRM integration, click-to-WhatsApp ads, and AI voice calling in Hindi and English.
ChatDesq:

About

ChatDesq is a WhatsApp Business messaging platform for brands and teams managing customer support, marketing, and sales conversations. It brings WhatsApp, Instagram, and Facebook Messenger into a shared inbox with chat assignment, routing, roles, private notes, mentions, canned replies, and delivery and read tracking. Teams can send campaigns using approved WhatsApp templates and customer segments, build no-code chatbot flows and scheduled follow-ups, and use an AI agent that answers from a knowledge base and can hand off to a human. Commerce tools support product catalogs, order collection, and payment links in chat. ChatDesq also provides WhatsApp Cloud API onboarding, a REST API, webhooks, and Zapier connectivity. Its browser-based workspace is complemented by iOS and Android apps for replying to conversations.
BotSense:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
ChatDesq:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
BotSense:

Audience

Small and medium businesses across e-commerce, real estate, healthcare, education, banking, and travel industries looking to automate customer engagement via WhatsApp.
ChatDesq:

Audience

Indian D2C brands and their marketing, sales and support teams
BotSense:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
ChatDesq:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
BotSense:

API

Offers API Supported
ChatDesq:

API

Offers API Supported
BotSense:

Screenshots and Videos

No images available
ChatDesq:

Screenshots and Videos

No images available
BotSense:

Pricing

$15/month
Free Version Not Supported
Free Trial Supported
ChatDesq:

Pricing

A free Starter plan is available. Paid plans require a subscription. WhatsApp message charges are based on Meta’s rates plus a platform fee and are deducted from a prepaid wallet.
Free Version Supported
Free Trial Not Supported
BotSense:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ChatDesq:

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.7 / 5
support 4.7 / 5
ChatDesq:

Pros & Cons from Real Users

Pros

  • The shared team inbox, WhatsApp broadcasts, and no-code automation bring useful tools together in one platform. The absence of a per-seat fee is another appealing part of the pricing.
  • ChatDesq offers a user-friendly interface that makes the platform easy to navigate and understand. I really appreciate its simplicity and the smooth overall experience. It is convenient to use, and getting familiar with the platform was quite easy. I also like how accessible the platform feels and how it helps make everyday work more organized and manageable.
  • The platform focuses on bringing business messaging and customer communication workflows together. Its feature set is worth exploring for businesses that rely on messaging to interact with customers.

Cons

  • I’m still exploring the platform, so I don’t have any specific improvements to suggest yet.
  • I haven't experienced any major issues with ChatDesq so far. The overall experience has been smooth, and I would love to see more features and improvements introduced in the future to make the platform even more useful.
  • More integrations, customization options and improvements to the overall user experience would make the platform more flexible.
BotSense:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
ChatDesq:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
BotSense:

Company Information

BotSense
Founded: 2022
India
botsense.io
ChatDesq:

Company Information

Apporio Infolabs Pvt Ltd
Founded: 2014
India
chatdesq.com
BotSense:

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BotSense:

Categories

WhatsApp Marketing Supported
ChatDesq:

Categories

WhatsApp Marketing Supported
BotSense:

Integrations

WhatsApp Supported
Facebook Messenger Not Supported
Instagram Not Supported
ChatDesq:

Integrations

WhatsApp Supported
Facebook Messenger Supported
Instagram Supported
BotSense:
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Claim BotSense and update features and information
ChatDesq:
Claim ChatDesq and update features and information
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