ChatBeacon

ChatBeacon

SmartMax Software, Inc.
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About

SmartDocs is a global innovator in artificial intelligence (AI)-based enterprise chatbots, business process management (BPM), and enterprise content management (ECM) software. With deep integration to the SAP ERP application, SmartDocs products enable customers to quickly innovate, streamline, and realize digital transformation without significant investment in new hardware or software stacks. SmartDocs provides several comprehensive business solutions to address most areas of any organization, including finance, procurement, HR, and sales, that work side by side with SAP ERP and SAP Success Factors solutions. SmartDocs software is available both as cloud-based and on-premise deployment models. Pre-build integration with SAP to provide access to data tied in SAP transactions and master data to the bots. The bots can be trained to use this data intelligently to give effective response to user converstations.

About

ChatBeacon is a live chat and conversational AI platform for customer service and sales, developed by SmartMax Software, Inc. Connect with customers through live chat, SMS, co-browsing, and video, with guided chatbots and workflow automation to support your team. Keep conversations fully human, give operators AI assistance, or introduce customer-facing AI at your own pace. Aria AI agents answer routine questions; AI Escalation brings in a live operator with conversation context. Cue helps operators find relevant answers, while Recall CRM brings forward information from earlier interactions. Choose Cloud, Dedicated Private Cloud, or On-Premise deployment to fit your organization's requirements. ChatBeacon serves businesses, financial institutions, government agencies, and support teams across industries, with U.S.-based product support and dedicated account management for every customer. No per-AI-resolution fees.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and websites searching for a chatbot software solution to optimize their customer service

Audience

Customer service and sales teams across banking, credit unions, insurance, healthcare, mental health, education, e-commerce, automotive and RV dealerships, and government.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$39/operator/mo
Shared Cloud: Launch $39/operator/month; Grow $69/operator/month, billed monthly. Scale: custom pricing. Dedicated Private Cloud and On-Premise are also available; contact ChatBeacon for pricing.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

BotPlatform
United States
botplatform.ai/

Company Information

SmartMax Software, Inc.
Founded: 2005
United States
www.chatbeacon.ai/

Alternatives

Alternatives

SmartDocs

SmartDocs

36Software
Obsidian SmartDocs

Obsidian SmartDocs

Obsidian Suite
FAQ Bot

FAQ Bot

Theta
Modern Requirements4DevOps

Modern Requirements4DevOps

Modern Requirements

Categories

Chatbot Supported

Categories

Chatbot Supported
Live Chat Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Dynamics 365 Customer Service Not Supported
HubSpot CRM Not Supported
Microsoft Teams Not Supported
SAP Cloud Platform Supported
Salesforce Not Supported
Shopify Not Supported
Twilio Not Supported
WooCommerce Not Supported
Zapier Not Supported
Zendesk Not Supported

Integrations

Dynamics 365 Customer Service Supported
HubSpot CRM Supported
Microsoft Teams Supported
SAP Cloud Platform Not Supported
Salesforce Supported
Shopify Supported
Twilio Supported
WooCommerce Supported
Zapier Supported
Zendesk Supported
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