FROGED

FROGED

FROGED Technologies
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About

Relying on your help desk and spreadsheets to manage your support operation? Boostopia is an all-in-one support operations platform that unlocks the power of your support data to transform both your team and customer experience. Don't settle with vanity metrics...when you can unlock actionable insights. Unsure of "what's happening" or what to focus on next? Unblock the inefficiencies that cost your support operation the most, so you are able to prioritize your focus on the largest improvement opportunities for your team, the customer experience, and the bottom line. Unsure of how to develop and engage your team? Unlock the opportunities of your agents, set meaningful goals, track progress, and see the measurable impact of a constantly improving support operation. Tired of keeping track of everything in multiple places? Organize tasks in one place so you can focus on tangible ways to improve and empower your team. Transform from a cost center to a profit center.

About

FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions—always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: 1. Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. 2. Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. 3. AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies with customer support teams

Audience

SaaS businesses and SaaS companies interested in a software solution to improve customer support, sales and cut costs.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Free Version
Free Trial

Pricing

$32.5 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.4 / 5
ease 4.2 / 5
features 4.2 / 5
design 3.7 / 5
support 4.4 / 5

Pros & Cons from Real Users

Pros

  • What I love about Froged is that they have a very easy to use platform so the team is able to adopt without much changes in their current customer service workflow.
  • FROGED fits the bill on what you need. You'll have access to a plethora of features to help you understand and help your clients. There is a learning curve of course, as it is with all this CRM app tools. You can set a full suite of customer relations tools with no time. API is concise and sdks helps speeding up the process. I havent went really in deep with all the features, as I have the base plan.
  • It is very handy to use, they even have an Android and an iOS app. It has simple inbox just like personal chat messengers.
  • FROGED is an awesome alternative to what the heavy weights in the category offers. Have ample features that will help your organization and your (potential) customers.
  • Tracks all customer interactions with your site or application. Chatbot and automation of conversations.

Cons

  • I actually do not see any feature not to like about Froged. It is very customizable and feature rich.
  • - As a support feature it falls short on speed: Sends you a "nudge" email/push notification saying "this client send you a message", but it doesn't gives you the email. Unless you have the FROGED app or web app opened, you wont be able to prioritize the message. For startups with minimal teams this is really problematic: No one is 100% committed to the same task all day, so you have to stop, open the email then go to the clients message in order to check what the message is about. - The web app takes a LOT of resources, even opening it on safari slows big time my computer. Same goes for the iOS app
  • You cannot customize the url pattern of knowledge base articles.
  • It takes some time to get used to all the features the tool offers. Overall a great tool once you get go.
  • Takes time to set up and automate what you want it to do.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Boostopia
Founded: 2016
United States
www.boostopia.com

Company Information

FROGED Technologies
Founded: 2019
Spain
froged.com

Alternatives

Alternatives

CFN Insight

CFN Insight

Clarivate
Twilio Flex

Twilio Flex

Twilio
FROGED

FROGED

FROGED Technologies

Categories

Categories

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

AB Testing Features

Audience Targeting
Campaign Segmentation
Funnel Analysis
Heatmaps
Landing Pages / Web Forms
Multivariate Testing
Split Testing
Statistical Relevance Analysis
Surveys
Test Scheduling
Visual Editor

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Freshdesk
Gladly
Google Hangouts
Google Sheets
Gorgias
LiveAgent
LiveChat
Microsoft Excel
Salesforce Agentforce Service
Segment EDI Platform
Shopify Plus
Slack
Twilio
UserReplay
VoiceOps
WordPress
Zapier
Zendesk
Zendesk Chat
Zoho Desk

Integrations

Freshdesk
Gladly
Google Hangouts
Google Sheets
Gorgias
LiveAgent
LiveChat
Microsoft Excel
Salesforce Agentforce Service
Segment EDI Platform
Shopify Plus
Slack
Twilio
UserReplay
VoiceOps
WordPress
Zapier
Zendesk
Zendesk Chat
Zoho Desk
Claim Boostopia and update features and information
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