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About

Keep your guest communications open 24/7. A live chat plug-in for hotel websites lets you receive and send messages to web visitors. With messaging automation, you can provide answers to guest questions anytime day or night. Bring all messaging apps into a single inbox (inc. SMS, Facebook Messenger, email, WhatsApp). Respond in real-time to guest inquiries, delegate to team members and track conversations. Deliver the information guests need for each part of their stay. A great cross-selling tool. Segment & manage guest profiles. Schedule personalized messages and promotions to guests based on arrival dates, group size and other metrics. Contact the right guest at the right time. Benefit from PMS connectivity and create a personalized & targeted, messaging-first, guest journey. Connect with your guests instantly on their preferred messaging app.

About

Helping accommodation providers increase revenue and guest satisfaction through better guest relationship management. LoungeUp is a unified platform that collects, structures, and enriches guest data so that you can manage communications with guests on any channel, build a seamless experience, and drive guest engagement. Communicate with your guests on their favourite channels. Send the right message at the right time using our platform’s intelligence. Provide an outstanding level of service tailored to each guest.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Hotels looking for a guest communication Platform

Audience

Hotels

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€99 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Bookboost
Founded: 2016
Sweden
www.bookboost.io

Company Information

LoungeUp
Founded: 2011
France
www.loungeup.com/en/

Alternatives

Alternatives

For-Sight CRM

For-Sight CRM

For-Sight
Cendyn CRM

Cendyn CRM

Cendyn

Categories

Guest Messaging Supported
Hotel CRM Supported

Categories

CRM Supported
Email Marketing Supported
Guest Messaging Supported
Hotel CRM Supported
SMS Marketing Supported

CRM Features

Calendar/Reminder System Not Supported
Call Logging Not Supported
Document Storage Not Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Email Marketing Features

A/B Testing Not Supported
Artificial Intelligence Not Supported
Auto-Responders Not Supported
CAN SPAM Compliance Not Supported
Customer Surveys Not Supported
Drip Campaigns Not Supported
Dynamic Content Supported
Event Triggered Email Not Supported
Image Library Not Supported
Landing Pages/Web Forms Supported
Mailing List Management Not Supported
Mobile Optimized Emails Not Supported
Reporting/Analytics Not Supported
Subscriber Management Not Supported
Template Management Not Supported
WYSIWYG Email Editor Not Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Not Supported
GDS / OTA Integration Supported
Group Management Not Supported
Guest Experience (GEM) Not Supported
Housekeeping Management Not Supported
Loyalty Program Supported
Maintenance Management Not Supported
Marketing Automation Supported
Marketing Management Not Supported
Multi-Property Not Supported
Online Booking Not Supported
Point of Sale (POS) Not Supported
Reservations Management Not Supported
Reviews Management Not Supported
Single Property Not Supported
Vacation Rental Not Supported

SMS Marketing Features

2-Way Messaging Not Supported
Artificial Intelligence Not Supported
Contact Management Not Supported
Mass Texting Not Supported
Message Personalization Not Supported
MMS Not Supported
Mobile Coupons Supported
Mobile Keywords Supported
Polls / Voting Supported
Reporting/Analytics Not Supported
Scheduled Messaging Not Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Integrations

4SUITES Supported
5stelle* Supported
Booking.com Supported
Clock PMS+ Supported
Facebook Messenger Supported
LINE Supported
MasterYield Not Supported
Mews Supported
Oracle Hospitality Reporting and Analytics Supported
Protel Cloud PMS Supported
Rezlynx Supported
SiteMinder Supported
Telegram Supported
X (Twitter) Supported

Integrations

4SUITES Not Supported
5stelle* Not Supported
Booking.com Not Supported
Clock PMS+ Not Supported
Facebook Messenger Not Supported
LINE Not Supported
MasterYield Supported
Mews Not Supported
Oracle Hospitality Reporting and Analytics Not Supported
Protel Cloud PMS Not Supported
Rezlynx Not Supported
SiteMinder Not Supported
Telegram Not Supported
X (Twitter) Not Supported
Claim Bookboost and update features and information
Claim Bookboost and update features and information
Claim LoungeUp and update features and information
Claim LoungeUp and update features and information