Comm100

Comm100

Comm100 Network Corporation
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About

Blueflood is a high throughput, low latency, multi-tenant distributed metric processing system behind Rackspace Metrics, which is currently used in production by the Rackspace Monitoring team and Rackspace public cloud team to store metrics generated by their systems. In addition to Rackspace metrics, other large scale deployments of Blueflood can be found at community Wiki. Data from Blueflood can be used to construct dashboards, generate reports, graphs or for any other use involving time-series data. It focuses on near-realtime data, with data that is queryable mere milliseconds after ingestion. You send metrics to the ingestion service. You query your metrics from the Query service. And in the background, rollups are batch-processed offline so that queries for large time-periods are returned quickly.

About

Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer. Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Time series database solution for IT teams

Audience

Comm100 can help any contact center, support team, or sales and marketing team looking to deliver better customer service and support.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based

AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually

Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Comm100 is powered with artificial intelligence makes response chat automated. It has text auto-translation feature that makes it easy to understand for foreign visitors. It's available on cross-platform makes it easy to use and engage with visitors.

Cons

  • It lacks some important features like no user ticket system.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Blueflood
blueflood.io

Company Information

Comm100 Network Corporation
Founded: 2009
Canada
www.comm100.com

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Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Apache Cassandra
Drupal
Facebook
GoTo Meeting
Google Analytics
Instagram
Jiva
Joomla!
LINE
OnPrintShop
Phone.com
RRDtool
Rambox
Telegram
WeChat
WhatsApp
WordPress
Wufoo
X (Twitter)
Zendesk

Integrations

Apache Cassandra
Drupal
Facebook
GoTo Meeting
Google Analytics
Instagram
Jiva
Joomla!
LINE
OnPrintShop
Phone.com
RRDtool
Rambox
Telegram
WeChat
WhatsApp
WordPress
Wufoo
X (Twitter)
Zendesk
Claim Blueflood and update features and information
Claim Blueflood and update features and information
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