Comm100

Comm100

Comm100 Network Corporation
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About

Blueflood is a high throughput, low latency, multi-tenant distributed metric processing system behind Rackspace Metrics, which is currently used in production by the Rackspace Monitoring team and Rackspace public cloud team to store metrics generated by their systems. In addition to Rackspace metrics, other large scale deployments of Blueflood can be found at community Wiki. Data from Blueflood can be used to construct dashboards, generate reports, graphs or for any other use involving time-series data. It focuses on near-realtime data, with data that is queryable mere milliseconds after ingestion. You send metrics to the ingestion service. You query your metrics from the Query service. And in the background, rollups are batch-processed offline so that queries for large time-periods are returned quickly.

About

Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer. Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Time series database solution for IT teams

Audience

Comm100 can help any contact center, support team, or sales and marketing team looking to deliver better customer service and support.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based

AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually

Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Comm100 is powered with artificial intelligence makes response chat automated. It has text auto-translation feature that makes it easy to understand for foreign visitors. It's available on cross-platform makes it easy to use and engage with visitors.

Cons

  • It lacks some important features like no user ticket system.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Blueflood
blueflood.io

Company Information

Comm100 Network Corporation
Founded: 2009
Canada
www.comm100.com

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Categories

Categories

Chatbot Supported
Co-Browsing Supported
Conversational AI Supported
Customer Service Supported
Live Chat Supported
Remote Support Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Integrations

Apache Cassandra Supported
Drupal Not Supported
GoTo Meeting Not Supported
Google Analytics Not Supported
Instagram Not Supported
Jiva Not Supported
LINE Not Supported
Magento Not Supported
OnPrintShop Not Supported
Phone.com Not Supported
RRDtool Supported
Rambox Not Supported
Salesforce Not Supported
Shopify Not Supported
Telegram Not Supported
WeChat Not Supported
WhatsApp Not Supported
WordPress Not Supported
X (Twitter) Not Supported
Zapier Not Supported

Integrations

Apache Cassandra Not Supported
Drupal Supported
GoTo Meeting Supported
Google Analytics Supported
Instagram Supported
Jiva Supported
LINE Supported
Magento Supported
OnPrintShop Supported
Phone.com Supported
RRDtool Not Supported
Rambox Supported
Salesforce Supported
Shopify Supported
Telegram Supported
WeChat Supported
WhatsApp Supported
WordPress Supported
X (Twitter) Supported
Zapier Supported
Claim Blueflood and update features and information
Claim Blueflood and update features and information
Claim Comm100 and update features and information
Claim Comm100 and update features and information