BigTime vs. SuperOps Comparison


BigTime BigTime Software	SuperOps	+	+
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About BigTime is a top-rated online time and billing software for professional service firms. With BigTime, firms can take advantage of time and expense tracking tools, WIP management, billing and invoicing, task and workflow management tools, and more, in a single platform. Cloud-based with an intuitive interface, BigTime bundles industry best practices and operational know-how in a user-friendly application that runs on all desktop and mobile devices. From project creation to client payments, BigTime streamlines firm operations with intuitive budgeting, project management, and invoicing solutions that can be configured to automate even the most complex scenarios. BigTime also integrates with leading productivity apps such as QuickBooks, Lacerte, Slack, Salesforce, and Zapier.		About SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported		Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Professional services firms, including Accounting, Architecture, Engineering, Consulting, Design, IT, Legal, Marketing, and many more.		Audience Managed Service Providers
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $10.00/month/user Free Version Supported Free Trial Supported		Pricing $79/tech/month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.7 / 5 ease 4.5 / 5 features 4.7 / 5 design 4.5 / 5 support 4.6 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Well Big Time definately stands out as a leading Professional Services Automation (PSA) software, offering critical advantages for businesses: >Effortless Time and Expense Management >Resource Optimization >Seamless Accounting Integration In addition to these advantages, BigTime's user-friendly design and intuitive timers set it apart from competitors. For businesses valuing comprehensive reporting, BigTime offers a rich source of data to identify growth opportunities and drive success. BigTime offers a comprehensive and user-friendly platform for time tracking and project management. One thing I like about BigTime is the ease of utilization. I was able to navigate the entire interface on my first day. After a few weeks - I could tutor the rest of my colleagues and other workmates at our organization. BigTime has proven to be an invaluable asset to our organization. The software's time and billing features are top-notch, delivering a streamlined and intuitive user experience. The ability to effortlessly track project progress and manage our team's hours has resulted in a significant increase in our overall productivity. The expense tracking feature is also a standout, as it offers a robust platform for submitting and approving expenses. - BigTime excels in providing extensive time tracking capabilities, allowing users to accurately record and monitor their time spent on tasks. - Customizable reporting and analytics - Integration and Compatibility. BigTime integrates well with various popular business tools and platforms. - Scalability and flexibility. It can adapt to changing business requirements. Cons Well Overall BigTime a healthy platform but sometimes when I Try to make some changes to our invoice format is sometimes tricky, but the support we receive from the staff has always been great and made things work the way we would like them to. And also I frequently faced trouble adding new jobs into Big Time from Quickbooks and it does require manual adjustments every time. The pricing structure can be a bit steep for small businesses or freelancers. The only issue I've had as a BigTime user and my organization's Chief Financial Officer is the pricing that they offer. For most organizations, it can be pricey - and they do not offer a free trial. There's a bit of a learning curve when first getting started with BigTime, but the company offers plenty of resources to get you up to speed. The reporting capabilities could be a bit more customizable, but this is a minor concern when compared to the wealth of benefits the software provides. Some users may find the process of configuring these customizations to be complex or time-consuming. Simplifying the customization process and providing more intuitive tools for users to personalize their experience would enhance the software's flexibility.		Pros from Real Users Pros SuperOps.ai has really improved how we handle our IT operations and daily workflows. The automation features have saved us a lot of time by cutting out repetitive tasks, which has made our processes run more smoothly and with fewer mistakes. The platform is also super easy to use , the clean layout and simple navigation make it easy for our team to manage assets and keep track of our IT setup. Plus, the built-in reporting and analytics give us useful insights, so we can see what’s working and make better decisions to keep improving our services. At our company, SuperOps.ai has been a game-changer in managing our IT operations and service delivery. One of the most significant advantages we've experienced is the robust automation capabilities it offers. This feature has allowed us to streamline a multitude of IT tasks, reducing the need for manual intervention. As a result, our IT processes have become significantly more efficient, and the chances of human error have been greatly minimized. SuperOps.ai's user-friendly interface has also been a standout feature for us. It simplifies the management of IT assets, making it easy for our team to track and monitor our infrastructure. Additionally, the platform's reporting and analytics tools provide us with valuable insights into the performance of our IT services, enabling data-driven decision-making to further enhance our operations.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information BigTime Software Founded: 2002 United States www.bigtime.net		Company Information SuperOps Founded: 2020 United States www.superops.com
Alternatives Kantata		Alternatives NinjaOne
ClickTime		ConnectWise PSA ConnectWise
Nostra		ConnectWise RMM ConnectWise
Scoro		Atera
Ravetree View All		Freshservice Freshworks View All
Categories AI PSA Supported Architecture Supported Billing and Invoicing Supported Gantt Chart Supported IT Project Management Supported Job Costing Supported Legal Time Tracking Supported Professional Services Automation Supported Project Accounting Supported Project Planning Supported Time and Expense Supported Time Tracking Supported		Categories AI PSA Supported Endpoint Management Supported IT Alerting Supported IT Asset Management Supported IT Automation Supported IT Documentation Supported IT Management Supported IT Project Management Supported IT Service Supported ITSM Supported MSP Supported Network Monitoring Supported Patch Management Supported Policy Management Supported Professional Services Automation Supported Remote Desktop Supported RMM Supported Service Desk Supported Service Request Management Supported Shadow IT Discovery Supported SLA Management Supported System Monitoring Supported Unified Endpoint Management (UEM) Supported
IT Project Management Features Bug Tracking Not Supported Issue Management Not Supported Milestone Tracking Supported Percent-Complete Tracking Supported Portfolio Management Not Supported Prioritization Supported Product Roadmapping Not Supported Requirements Management Supported Resource Management Supported Status Tracking Supported Supports Agile Not Supported Supports Scrum Not Supported Task Management Supported Testing / QA Management Not Supported Time & Expense Tracking Supported Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Supported CRM Not Supported Document Management Supported Portfolio Management Supported Project Management Supported Proposal Generation Supported Quote Management Supported Resource Management Supported Time & Expense Tracking Supported Show More Features Architecture Features 2D Drawing Not Supported 3D Modeling Not Supported Bills of material Supported BIM Modeling Not Supported Building Information Modeling Supported Client Management Supported Contact Management Supported Contract Management Not Supported Document Management Supported Drafting Not Supported Manufacturing Design Data Not Supported Presentation Tools Supported Project Management Supported Proposal Management Supported Quotes/Proposals Supported Visualization / Presentation Supported Billing and Invoicing Features Billing Portal Supported Contact Database Supported Contingency Billing Supported Customer Portal Supported Customizable Invoices Supported Dunning Management Supported Hourly Billing Supported Invoice History Supported Mobile Payments Supported Multi-Currency Not Supported Online Invoicing Supported Online Payments Supported Payment Processing Supported Project Billing Supported Recurring/Subscription Billing Supported Service Ticket Billing Not Supported Tax Calculator Supported Gantt Chart Features Alerts/Notifications Supported Capacity Monitoring Supported Color Coding Supported Dependency Tracking Supported Drag & Drop Supported Milestone Tracking Supported Progress Tracking Supported Task Management Supported Templates Supported Job Costing Features Bills of Material Not Supported Budgeting & Forecasting Supported Change Orders Not Supported Cost-to-Completion Tracking Supported Invoice Management Supported Overrun Reporting Supported Percent-Complete Tracking Supported Production Cost Tracking Supported Purchase Order Management Supported Quotes / Estimates Supported Time Tracking Supported Work Order Management Not Supported Project Planning Features Agile Methodologies Not Supported Budget Management Supported Collaboration Tools Not Supported Due Date Tracking Supported Gantt Charts Supported Kanban Board Supported Prioritization Supported Progress Tracking Supported Resource Management Supported Task Management Supported Template Management Not Supported Traditional Methodologies Not Supported Time Tracking Features Automatic Time Capture Not Supported Billable & Non-Billable Hours Supported Billing & Invoicing Supported Employee Database Supported Expense Tracking Supported Mobile Time Tracking Supported Multiple Billing Rates Supported Offline Time Tracking Supported Online Time Tracking Supported Overtime Calculation Supported Time per Project Reporting Supported Timesheet Management Supported Vacation / Leave Tracking Supported Time and Expense Features Activity Tracking Supported Billable Hours Tracking Supported Billing Rate Management Supported Expense Tracking Supported Invoice Processing Supported Multiple Billing Rates Supported Project Tracking Supported Reimbursement Management Supported Time Tracking by Client Supported Time Tracking by Project Supported		Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Not Supported CRM Not Supported Document Management Supported Portfolio Management Not Supported Project Management Supported Proposal Generation Supported Quote Management Not Supported Resource Management Not Supported Time & Expense Tracking Supported Show More Features IT Asset Management Features Asset Tracking Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Not Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Not Supported IT Service Management Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported IT Management Features Capacity Monitoring Not Supported Compliance Management Not Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Not Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported IT Service Features Contract Management Not Supported Incident Management Not Supported IT Asset Management Supported Knowledge Management Not Supported Release Management Not Supported Self Service Portal Not Supported Service Catalog Not Supported Service Reporting Not Supported Ticket Management Not Supported MSP Features Backup Management Supported Billing & Invoicing Supported CRM Not Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Not Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Not Supported Custom Patches Not Supported Dashboard Supported Network Wide Management Not Supported Patch Prioritization Supported Patch Testing Not Supported Remote Access/Control Supported Vulnerability Scanning Not Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Not Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Service Desk Features Change Management Not Supported CMDB Not Supported Incident Management Not Supported IT Asset Management Supported Knowledge Base Not Supported Mobile Access Not Supported Procurement Management Not Supported Remote Control Not Supported Self Service Portal Not Supported SLA Management Not Supported System Monitoring Features Alerts / Notifications Not Supported Antivirus Management Not Supported Data Backup / Recovery Not Supported Device Monitoring Not Supported Inventory Management Not Supported Patch Management Not Supported Policy-based Automation Not Supported Remote Monitoring Supported Reporting / Analytics Not Supported Risk Analysis Not Supported Server Monitoring Not Supported Service Configuration Management Not Supported
Integrations QuickBooks Online Supported HubSpot CRM Supported HubSpot Customer Platform Supported Jira Supported Konnectify Not Supported Microsoft Outlook Supported Nostra Supported QuickBooks Accountants Supported QuickBooks Enterprise Supported QuickBooks Online Advanced Supported Sage Accounting Supported Sage Intacct Supported Salesforce Supported ScalePad Lifecycle Manager Not Supported Slack Supported Splashtop Remote Access Not Supported TeamViewer Not Supported Xero Not Supported Zapier Supported Show More Integrations View All 23 Integrations		Integrations QuickBooks Online Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Jira Not Supported Konnectify Supported Microsoft Outlook Not Supported Nostra Not Supported QuickBooks Accountants Not Supported QuickBooks Enterprise Not Supported QuickBooks Online Advanced Not Supported Sage Accounting Not Supported Sage Intacct Not Supported Salesforce Not Supported ScalePad Lifecycle Manager Supported Slack Not Supported Splashtop Remote Access Supported TeamViewer Supported Xero Supported Zapier Not Supported Show More Integrations View All 9 Integrations
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