BigFish

BigFish

Solveda
Live800

Live800

GoldArmor
+
+

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About

BigFish is a world-class E-commerce layer that runs on the OFBiz open source project, which serves as the foundation for thousands of E-commerce and ERP solutions. BigFish demonstrates the true power of OFBiz by further extending, enhancing and simplifying OFBiz to create a complete ERP along with the multi-channel retail solution. Simple, object-oriented, robust, and secure, BigFish is feature-rich and created to be driven by your business and not your IT. BigFish comes packed with all the features required to quickly build a revenue-generating website. A framework with will all the necessary functionality to start generating revenue online. That can be customized to add additional functionality if desired. Powerful business tooling via the BigFish Admin Module, which provides an easy-to-use interface to manage all the daily tasks that are critical to the success of any eCommerce implementation.

About

Introduce ACD model, including saturation, sequence, priority and other strategies, so as to achieve a perfect balance between customer service skills and efficiency, improving visitor satisfaction. Automatically identify frequent visitors, quickly access visitors’ information and history conversation records. Make sure that agents can understand customers’ key information in no time and therefore improving communication efficiency. Live800 is equipped with automatic process design. Agents can switch chats freely when faced with many visitor conversations from different sources and channels in the meantime. Put a large number of frequently-used texts, links and files in Live800 Frequent Response Suggestion box, so that agents can send to visitors with one click. More conveniently, Live800 can intelligently associate the desired answers when agents inputting texts. There’s no need to fish a needle out of the sea.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes in search of an eCommerce solution to improve their processes

Audience

Live Chat software for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Solveda
www.solveda.com/bigfish/

Company Information

GoldArmor
Founded: 2003
China
en.live800.com

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Categories

Categories

eCommerce Features

Catalog Management
Channel Management
CRM
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Logishop

Integrations

Logishop
Claim BigFish and update features and information
Claim BigFish and update features and information
Claim Live800 and update features and information
Claim Live800 and update features and information