BIGContacts

BIGContacts

ProProfs
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About

BIGContacts by ProProfs is an industry-leading CRM software that goes above and beyond to suffice your business needs. BIGContacts helps you capture more leads, convert more opportunities and retain more customers. It offers a wide range of features, such as contact management, email marketing, task management, calendar integration, and reporting. BIGContacts is a highly acclaimed tool in the marketplace due to its ease of use, robust functionality, and exceptional customer service. Its comprehensive features and affordable pricing make it a sought-after choice for businesses of all sizes. We're unlocking the potential of every small business with an affordable and easy-to-use solution. Plans starting at only $5 per user - per month!

About

ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Built exclusively for small businesses

Audience

Companies of all sizes that want a knowledge management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Forever free plan for startups with 100 contacts. Paid starts at $9.99/user/month with a 15-day free trial.
Free Version
Free Trial

Pricing

$6 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.5 / 5
design 5.0 / 5
support 4.5 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.7 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • BIGContacts has completely changed how I manage my contacts. Having all the details—names, emails, and past interactions—in one place makes it easy to stay organized and pick up conversations seamlessly, even after a long time. The custom fields feature is quite helpful for tracking specific information. The email marketing tools are also excellent. Automating campaigns saved me so much time, and the ability to personalize emails and segment contacts for targeted messages really boosted engagement.
  • BIGContacts CRM has taken our email marketing and workflow automation to new heights, making our business operations more streamlined and efficient. We can segment our contacts based on various criteria, ensuring that our messages reach the right audience at the right time. Additionally, we can assign follow-up tasks, send automated reminders, and triggering specific actions based on customer behavior.

Cons

  • It would be great if BIGContacts offered a downloadable or on-premise version for businesses that prefer offline access or have specific security needs. However, the cloud-based setup works well for flexibility and convenience, so it’s not a major drawback.
  • We would like to see more advanced search and filtering options in the upcoming versions of the application.

Pros & Cons from Real Users

Pros

  • The tool offers many features within a simple layout that is easy to understand and navigate. That leads to a good user experience.
  • The tool suits businesses of all sizes, and we are the practical proof. Our team size was 10 when we first started using ProProfs, and we used to operate with 40 pages of content. 4 years down the line, we are a team of 180 and operate with 200+ content pages.
  • The tool made it easy for us to import data from Word docs, Excel sheets, and Powerpoint presentations. The tool also provided us with an option for exporting the knowledge base as an HTML or PDF.
  • ProProfs Knowledge Base offers several integrations with tools like Zendesk, Freshdesk, Slack, Google Analytics, and many others. These integrations have helped us make the most of our knowledge base by using it in combination with various other tools.
  • In our experience of 20 years, we haven’t come across a tool so simple yet so powerful and rich. Add to it the value for money it offers and the tool becomes an excellent solution for companies looking for a powerful tool that can fit their budget as well as expectations.

Cons

  • It worked fine for me and my team. No complaints as of now.
  • The existing content templates work great, but offer fewer variations of designs.They need to add some fresh designs to their templates.
  • We are satisfied with its performance on PC and iOS. However, the tool sometimes underperforms on Android.
  • The tool lags in speed at times but in no time, it starts working at its usual pace.
  • Every tool has room for improvement. So does ProProfs Knowledge Base. It would be nice to see a more advanced version of the software.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ProProfs
Founded: 2006
United States
www.bigcontacts.com

Company Information

ProProfs
Founded: 2006
United States
www.proprofs.com

Alternatives

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
ProProfs Polls

ProProfs Polls

ProProfs
PHPKB

PHPKB

Chadha Software Technologies
ProProfs Polls

ProProfs Polls

ProProfs

Categories

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation Features

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
reStructured Text Support
Version Control
Webhooks
WYSIWIG Editor

Integrations

Zendesk
ActiveCampaign
Campaign Monitor
Freshdesk
Google Calendar
HubSpot CRM
HubSpot Customer Platform
HubSpot Data Hub
HubSpot Marketing Hub
Jira Work Management
LinkedIn
LiveChat
Mailchimp
Microsoft Outlook
Skype
SnapEngage
Tidio
Wufoo
X (Twitter)

Integrations

Zendesk
ActiveCampaign
Campaign Monitor
Freshdesk
Google Calendar
HubSpot CRM
HubSpot Customer Platform
HubSpot Data Hub
HubSpot Marketing Hub
Jira Work Management
LinkedIn
LiveChat
Mailchimp
Microsoft Outlook
Skype
SnapEngage
Tidio
Wufoo
X (Twitter)
Claim BIGContacts and update features and information
Claim BIGContacts and update features and information
Claim ProProfs Knowledge Base and update features and information
Claim ProProfs Knowledge Base and update features and information