Hay

Hay

Hay.chat
+
+

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About

Biel.ai is AI for docs that have to be right. It turns technical documentation into an AI assistant that answers user questions instantly, reduces support tickets, and reveals content gaps. Biel parses OpenAPI specs, code blocks, and error messages as structured information, not flat text, and returns source-cited answers drawn only from your verified content. One indexed source of truth, four ways to query it: an Ask AI widget and AI search for Docusaurus, MkDocs, Sphinx, Starlight, Antora, Next.js, WordPress, and any HTML site; a hosted MCP server for Claude, Cursor, and GitHub Copilot; native Slack, Discord, and Microsoft Teams apps; and a REST API with RAG-as-a-Service. Analytics show what users searched, where they gave up, and which pages need work. Multilingual out of the box, AES-256 encryption, GDPR compliant, EU-hosted, bring your own keys. Self-serve, 14-day free trial, live in 15 minutes. Used in production by ScyllaDB, Katalon, Talon.one, Tezos, and CrazyGames.

About

Hay is a source-available AI customer service platform for e-commerce and SaaS teams where AI resolutions are bundled into a flat monthly fee, not charged per-resolution on top of your helpdesk. Your AI gets better, your bill stays flat. Built on the Model Context Protocol (MCP), Hay connects AI reasoning to real business system actions: processing refunds via Shopify, creating tickets in Zendesk, updating records in HubSpot, and more. The architecture separates the reasoning layer from action execution, with confidence scoring and two-stage validation on destructive operations. Playbooks are configured in plain language, not visual flow builders. Full source code is available for audit under the Hay Community Licence v1.0 (source-available, not OSI-approved open source). EU-hosted managed service. Self-hosted option available. Channels: WhatsApp, Instagram, web chat, email. Multilingual. Bundled pricing from €50/month. 30-day free trial. No credit card required.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Technical software companies, developer tool vendors, and API-first products. Built for documentation teams, technical writers, developer relations, and support teams whose customers rely on docs to adopt the product.

Audience

E-commerce and SaaS companies with repetitive, transactional customer support volumes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$150/month
Free Version
Free Trial

Pricing

€50/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Biel.ai
Founded: 2024
Spain
biel.ai

Company Information

Hay.chat
Founded: 2025
Portugal
hay.chat

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Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Integrations

Confluence
Discord
Docusaurus
Gatsby
GitHub
GitLab
HubSpot CRM
Jekyll
Magento
Microsoft Teams
MkDocs
Next.js
React
Slack
Stripe
WhatsApp
WooCommerce
WordPress
Zendesk
npm

Integrations

Confluence
Discord
Docusaurus
Gatsby
GitHub
GitLab
HubSpot CRM
Jekyll
Magento
Microsoft Teams
MkDocs
Next.js
React
Slack
Stripe
WhatsApp
WooCommerce
WordPress
Zendesk
npm
Claim Biel.ai and update features and information
Claim Biel.ai and update features and information
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Claim Hay and update features and information