Simple Chat

Simple Chat

SA Inc.
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About

Library of apps to help you quickly grow and scale your Shopify store. Personalized pop ups. Unlimited creative flexibility. Build beautiful, branded experiences without code. Advanced campaign and revenue analytics. Animate anything and everything with a few clicks. Manage unlimited users and stores. 24/7 Support. Intuitive powerful sales and bulk price modification engine. Create targeted sales based on hundreds of rules. Boost conversions with FOMO inducing sales countdowns. Increase or decrease prices in bulk with file uploads. Set it and forget it. Powerful scheduling features. Easily harness the power of metafields on your store. Modify product, variant and collection metafields. Quickly modify metafields in bulk with file uploads. Rewind metafields if you make a mistake. Affordable metafield implementation services.

About

Simple Chat is an AI helpdesk for Shopify stores. The AI chatbot answers live chat and email using store products, orders, policies, FAQs, custom metafields, and merchant instructions. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues until they are solved. Staff see each conversation in one inbox inside the Shopify admin, and can take over at any time. Slack alerts tell the team about escalations. The app also sends back-in-stock alerts, manages product subscriptions, and drafts Shopify Payments chargeback responses. An optional ShipHero connection adds warehouse and fulfillment context. Pricing is per AI resolution, with no monthly fee and no per-seat fee: $0.29 per AI-resolved conversation on the Standard plan and $0.89 on Premium, billed by Shopify. Conversations that staff handle cost nothing.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Ecommerce stores that want a powerful set of ecommerce tools

Audience

Shopify merchants that want AI customer service for live chat and email without a per-seat helpdesk subscription

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$19 per month
Free Version Supported
Free Trial Not Supported

Pricing

$0.29/AI resolution
Standard costs $0.29 per AI resolution; Premium costs $0.89 per AI resolution. There is no monthly subscription or per-seat charge. Shopify bills usage. Live-store use requires a paid usage plan; development stores can test at no charge. Human-handled conversations are not billed as AI resolutions.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Great way to easily implement pop-ups on a website. There isn't much I dislike about them to be honest.

Cons

  • Updates seem to be a bit slower and they don't notify you consistently about them.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Bevy Commerce
Founded: 2016
Canada
bevycommerce.com

Company Information

SA Inc.
Founded: 2017
Canada
simple-chat.com

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Categories

Content Experience Supported
eCommerce Tools Supported
Popup Builders Supported

Categories

Help Desk Supported

Integrations

Shopify Supported
Emailable Supported
Follow Up Boss Supported
ShipHero Not Supported
Shopify Flow Not Supported
Slack Not Supported
Wufoo Supported
Zapier Supported

Integrations

Shopify Supported
Emailable Not Supported
Follow Up Boss Not Supported
ShipHero Supported
Shopify Flow Supported
Slack Supported
Wufoo Not Supported
Zapier Not Supported
Claim Bevy Commerce and update features and information
Claim Bevy Commerce and update features and information
Claim Simple Chat and update features and information
Claim Simple Chat and update features and information