Behaf vs. eDesk Comparison


Behaf Behaf Pvt Ltd	eDesk	+	+
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		Related Products Curbside Laundries Wash and fold POS and pickup and delivery software designed BY laundromat owners FOR laundromat owners. Our easy to use wash and fold software handles in store point of sale (POS), dry cleaning, and pickup/delivery. Our software helps you grow your business, increase customer loyalty, lower your payroll, and make smarter decisions. Our laundromat POS system manages the entire wash and fold process, over the counter sales, online scheduling for laundry pickups, and tracks each order from beginning to end. We offer an SEO enhanced website, designed to attract new customers. View real time business, customer, and employee reports from anywhere. 63 Ratings Visit Website Vibe Retail Vibe Retail is a cloud-based, all-in-one retail point-of-sale (POS) and operations platform built exclusively for single-store and multi-location retailers. Unlike POS systems designed for restaurants or service businesses, Vibe Retail focuses only on retail, enabling workflows tailored to physical product sales. From a single mobile-friendly interface, retailers can manage inventory, sales, staff, customers, and suppliers across stores and warehouses in real time. Features include multi-location inventory tracking, warehouse visibility, stock transfers, product variants, serialized items, barcode printing, purchase orders, and supplier deliveries. Vibe Retail supports cards, cash, checks, gift cards, and EBT, along with retail workflows such as layaway, loyalty programs, deliveries, branded receipts, and mobile receipt printing. Integrations with Shopify and WooCommerce and 40+ real-time reports provide operational visibility and performance insights. 93 Ratings Visit Website Wash-Dry-Fold POS Wash-Dry-Fold POS is a laundromat POS system built by laundromat owners, created by the team behind Liberty Laundry in Tulsa, Oklahoma. It powers wash-dry-fold, pickup and delivery, commercial accounts, and full-service retail from one platform — every feature included, no long-term contract. Purpose-built for the laundry business, not adapted from generic retail software: • Wash-dry-fold — order intake, weigh-in, pricing, and status tracking • Pickup and delivery — customer accounts, scheduling, and recurring orders • Order tracking — a Kanban board from drop-off to ready-for-pickup • Commercial accounts — invoicing for hotels, gyms, and B2B clients • Integrations — Speed Queen / Alliance, Laundroworks, ESD, FasCard, LaundryCard • Attendant workflows — role-based logins and guided tasks • Theft prevention — reporting on voids, discounts, and cash discrepancies • Repair tracking and reporting — maintenance logs plus revenue and labor analytics 126 Ratings Visit Website Descartes Sellercloud Descartes Sellercloud is a robust ecommerce growth platform that empowers businesses to control their catalog, inventory, orders, purchasing, fulfillment, and shipping all from one centralized system. It offers seamless integrations with over 350 partners, including marketplaces like Amazon, Shopify, and Wayfair, helping merchants expand their reach and increase sales. The platform supports automation of routine tasks, boosting efficiency and allowing businesses to ship faster and sell more. Sellercloud caters to a wide range of ecommerce operations with customizable solutions for wholesalers, retailers, 3PLs, and FBA sellers. Numerous customers praise Sellercloud for its ability to streamline workflows, eliminate inventory discrepancies, and drive significant revenue growth. Backed by a dedicated product expert team, Sellercloud ensures smooth implementation and continuous support. 105 Ratings Visit Website PageDNA PageDNA is a web-to-print (W2P) and print procurement platform that gives organizations and print providers a branded online ordering portal for print, signage, apparel, promo items, kits, and more. Replace email/spreadsheet ordering with a modern print storefront that standardizes products, reduces errors, and speeds fulfillment. 🚀 Launch. We don’t just sell software - we deliver a fully built, branded storefront with a proven implementation process designed to drive adoption and ROI. ⚙️ Automate. Our platform removes painful manual steps across ordering, approvals, and fulfillment - whether you're managing print, signage, apparel, or all of the above. 🏆 Succeed. Our U.S.-based team of print industry experts earns rave reviews by helping you hit your goals - not just go live. Launch. Automate. Succeed. That’s PageDNA. 39 Ratings Visit Website Vehicle Acquisition Network (VAN) Vehicle Acquisition Network (VAN) is vehicle acquisition software that helps franchise and independent dealers buy used cars directly from private sellers in their market, beyond trade-ins and the auction lane. The platform pulls for-sale-by-owner listings from 25+ online marketplaces into one dashboard, with VIN decoding, market valuation, automated outreach, and seller conversation tracking. VAN works with vAuto, CARFAX, Experian AutoCheck, and most dealer CRMs, and runs inside VINCUE Buy Center Pro as VAN Mode. On VAN Accelerate™, it replies automatically to KBB ICO and AccuTrade leads. For dealers who want private-party inventory without hiring and managing a buyer themselves, VAN Managed Buyer™ provides a full-time buyer, hired and managed by VAN. Every plan includes an Acquisition Coach™. Founded in 2013, VAN serves dealers in the United States, Puerto Rico, and Canada. Plans start at $1,695 per month. To see VAN on your market, call 855-952-4949. 54 Ratings Visit Website Tremendous Tremendous is the global payouts platform for businesses sending gift cards and money at scale. Trusted by 20,000+ leading organizations, Tremendous has delivered billions of rewards and enables businesses to reach recipients across 230+ countries and regions. Recipients have 2,500+ payout options to choose from, including gift cards, prepaid cards, cash transfers, and charitable donations. From research incentives to marketing and sales rewards to employee recognition programs, the free-to-use platform makes it easy to send thousands of payouts quickly. Getting started is simple: add a funding method and place your first order in minutes. Teams can send rewards via bulk upload, integration, or API. Tremendous automates language translation, currency conversion, tracking, and reporting, and includes built-in fraud controls. The result? Teams can focus on the work that matters most while Tremendous handles all the payout details. 1,886 Ratings Visit Website Order.co Order.co is an AI-powered procurement and payments platform that connects purchasing, approvals, payments, and reporting in one intelligent system so teams can place orders faster, cut manual work, and keep operations running smoothly. Order.co's suite of AI tools automates purchasing decisions, sources products at the best price, and flags risks before they impact your business. Trusted by brands like Dolce & Gabbana, WeWork, [solidcore], and Hugo Boss, Order.co helps hundreds of businesses reduce costs, gain tighter spend control, and free up teams to focus on higher-value work. Founded in 2016 and headquartered in New York City, Order.co has raised $70M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. 228 Ratings Visit Website sellerboard sellerboard is THE accurate profit analytics service for Amazon sellers with additional tools: follow-up mail campaigns, inventory management, reimbursements for lost & damaged stock and other FBA errors, and listing change alerts. All this starts at $15 a month with a free trial. 308 Ratings Visit Website Portal Wholesale CRM Portal Wholesale is a wholesale sales platform built specifically for fashion and B2B wholesale teams, combining a wholesale CRM, order management system, meeting scheduler, and retail buyer marketplace into one unified platform. 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About Behaf is a WhatsApp-first commerce platform for Indian direct-to-consumer brands. Sellers upload products, prices and variants, then share a storefront link through channels such as Instagram so shoppers can browse, ask questions and place orders in WhatsApp. Its AI sales agent answers product and delivery questions, recommends items and bundles, and can send payment links. Behaf supports prepaid and cash-on-delivery orders, including COD confirmation before dispatch, and connects order handling with PayU payments and Shiprocket pickup, shipping and tracking. A seller dashboard organizes customer and order information and lets sellers review conversations or handle issues escalated by the agent. The service is aimed at Indian brands selling physical goods such as fashion, jewellery, beauty, wellness, food and home products, particularly those turning social-media interest and messaging conversations into sales.	About eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Founder-led Indian D2C brands that sell through Instagram DMs and WhatsApp	Audience eCommerce sellers interested in a powerful customer support and help desk solution specifically built for ecommerce
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing 5% + ₹5 per order Founding 100 rate: 5% of order value + ₹5 per shipped order, plus 18% GST on the fee. After the first 100 brands, the rate is 10% + ₹5 per shipped order + GST. No setup or monthly fee. Sellers pay shipping charges through their Shiprocket wallet. Free Version Not Supported Free Trial Not Supported	Pricing Free Standard Plans (per agent per month): Essential – $39 - Basic support foundation with centralised inbox, live chat & automated workflows. Growth – $89 - Adds CSAT surveys, performance metrics, data migrations & more marketplaces. Professional – $119 - Includes advanced reporting, custom roles, API access, onboarding & security. Enterprise – Custom pricing - Tailored for large teams with unlimited stores, dedicated support & workflows. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.9 / 5 ease 4.4 / 5 features 4.6 / 5 design 4.4 / 5 support 4.9 / 5 Read all reviews
	Pros & Cons from Real Users Pros Easy to use, stores a lot of information and details which are easy to access, friendly team who will help. Centralized inbox. Could be overwhelming for a new user. All in all good layout and design. Could run into some issues while setup but the support team is always there to help out. Ease of use. Excellent features. Fantastic support who are extremely quick and responsive with accurate information. Webinars to enhance your knowledge. Fast and convenient, the AI and template reply is really helpful to shorten the time spending on replying message. - Easy to see workload - Distributes workload equally automatically - AI responses makes answering common enquiries a breeze - All Orders / Customer Service in one place for 10 of our stores - Streamlines workload Cons Could do with some free training on new upgrades that's it. Lack of shortcuts. Shortcuts keys for some features would have been better. Can sometimes be a little bit laggy, tickets take around 5 mins to drop across. It would be better if the view only account can have access to leave note to @note to the agent who is really responding to the message. Up to now we haven't seen any cons to using eDesk.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Behaf Pvt Ltd Founded: 2024 India www.behaf.co	Company Information eDesk Founded: 2012 Ireland www.edesk.com
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Categories Conversational Commerce Supported	Categories Conversational Commerce Supported Customer Service Supported eCommerce Tools Supported Help Desk Supported Live Chat Supported
	Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations WhatsApp Supported AfterShip Not Supported Aircall Not Supported Amazon Not Supported BigCommerce Not Supported Cdiscount Not Supported Etsy Not Supported Gmail Not Supported Help Desk Migration Not Supported Mirakl Not Supported PowerDialer.ai Not Supported PrestaShop Not Supported ReturnPro Not Supported ShipCalm Not Supported ShipStation Not Supported Shiprocket Supported Shopify Not Supported Wish Not Supported eBay Not Supported xSellco Feedback Not Supported Show More Integrations View All 3 Integrations	Integrations WhatsApp Supported AfterShip Supported Aircall Supported Amazon Supported BigCommerce Supported Cdiscount Supported Etsy Supported Gmail Supported Help Desk Migration Supported Mirakl Supported PowerDialer.ai Supported PrestaShop Supported ReturnPro Supported ShipCalm Supported ShipStation Supported Shiprocket Not Supported Shopify Supported Wish Supported eBay Supported xSellco Feedback Supported Show More Integrations View All 33 Integrations
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