ConnectWise PSAConnectWise
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Related Products
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About
Monitor your most critical business metrics, measure team activity and use our proven methodology for up-sell and cross-sell across your team
BeeCastle has reviewed +$5bn in sales activity and +10 million business interactions to train our recommendation engines, checklists and AI driven prompts so you can approach account management with confidence
BeeCastle plugs-in to your software and is fully automated - Microsoft Outlook, Teams, Xero, ConnectWise Manage, Datto AutoTask, HaloPSA, and much more.
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About
ConnectWise PSA, formerly ConnectWise Manage, is a robust business management platform made for companies that offer, service, and support technology. Trusted by more than 100,000 users, ConnectWise PSA offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Managed Service Providers (MSPs)
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Audience
From managed service providers and cloud service providers to managed print, VOIP, VARs.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$299/month
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationBeeCastle
Founded: 2016
Australia
beecastle.com
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Company InformationConnectWise
Founded: 1982
United States
www.connectwise.com/platform/business-management/psa
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Categories |
Categories |
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Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
IT Management Features
Capacity Monitoring
Supported
Compliance Management
Not Supported
Event Logs
Supported
Hardware Inventory
Not Supported
IT Budgeting
Supported
License Management
Supported
Patch Management
Supported
Remote Access
Supported
Scheduling
Supported
Software Inventory
Not Supported
User Activity Monitoring
Supported
IT Service Features
Contract Management
Supported
Incident Management
Not Supported
IT Asset Management
Supported
Knowledge Management
Supported
Release Management
Not Supported
Self Service Portal
Supported
Service Catalog
Supported
Service Reporting
Supported
Ticket Management
Supported
ITSM Features
Asset Tracking
Supported
Availability Management
Supported
Change Management
Not Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Not Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Not Supported
Self Service Portal
Supported
MSP Features
Backup Management
Supported
Billing & Invoicing
Supported
CRM
Supported
Dashboard
Supported
Help Desk
Supported
Issue Management
Supported
Live Chat
Supported
Patch Management
Supported
Privileged Access Management (PAM)
Not Supported
Project Management
Supported
Remote Access
Supported
Remote Systems Monitoring
Supported
Scheduling
Supported
Professional Services Automation Features
Billing & Invoicing
Supported
Client Portal
Supported
Collaboration Tools
Not Supported
CRM
Supported
Document Management
Supported
Portfolio Management
Not Supported
Project Management
Supported
Proposal Generation
Not Supported
Quote Management
Supported
Resource Management
Supported
Time & Expense Tracking
Supported
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Integrations
Microsoft Outlook
Supported
AI Autopilot
Not Supported
AnswerForce
Not Supported
BDRShield
Not Supported
Datto RMM
Supported
Delinea Cloud Access Controller
Not Supported
Dialpad Sell
Not Supported
Dropsuite
Not Supported
FAT FINGER
Not Supported
HubSpot CRM
Not Supported
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Integrations
Microsoft Outlook
Supported
AI Autopilot
Supported
AnswerForce
Supported
BDRShield
Supported
Datto RMM
Not Supported
Delinea Cloud Access Controller
Supported
Dialpad Sell
Supported
Dropsuite
Supported
FAT FINGER
Supported
HubSpot CRM
Supported
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