KnowledgeBaseLiveChat Software
|
||||||
Related Products
|
||||||
About
Centralize knowledge, build and share content, and instantly deliver answers with intelligent learning tools. Basewell is a learning platform built for how people learn and work today. Current learning tools were built to supplement in-person experiences, not replace them. Forcing teams to use guesswork and gut feelings when away from their desks, or each other. Basewell solves that problem by centralizing your information, generating dynamic training content, and answering questions in seconds instead of days. Content creation with generative AI, file uploads, integrations, and more. Knowledge gaps, blind spots, and issues (before they impact your team). Hand-crafted to be powerful, fast, and intuitive. Use tags to always route the right content to the right people. Great for structured training like during onboarding. For all your manuals, spreadsheets, and presentations. Available globally, all you need is an internet connection.
|
About
Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Teams searching for a solution to manage and improve their training operations
|
Audience
Companies of all sizes
|
|||||
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
|
Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$39 per month
Free Version
Supported
Free Trial
Not Supported
|
Pricing
$39 per month
Unlimited users
Free Version
Not Supported
Free Trial
Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
|||||
Company InformationBasewell
Founded: 2022
United States
www.basewell.com
|
Company InformationLiveChat Software
Founded: 2002
United States
knowledgebase.ai
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
|
|||||
|
|
||||||
|
|
|
|||||
Categories |
Categories |
|||||
Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
|
||||||
Integrations
GitHub
Supported
Google Cloud Platform
Supported
Linear
Supported
LiveChat
Not Supported
Microsoft 365
Supported
Notion
Supported
Slack
Supported
Zapier
Supported
|
Integrations
GitHub
Not Supported
Google Cloud Platform
Not Supported
Linear
Not Supported
LiveChat
Supported
Microsoft 365
Not Supported
Notion
Not Supported
Slack
Not Supported
Zapier
Not Supported
|
|||||
|
|
|