Backlog

Backlog

Nulab
BugHerd

BugHerd

Splitrock Studio Pty Ltd.
+
+

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About

Backlog is a project management and collaboration tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more to release high-quality projects, faster. Core features include Projects, Gantt Charts, Burndown Charts, Issues, Subtasking, Watchlist, Comment threads, Version control, File sharing, Wikis, and Bug Tracking. Update your projects on the go with iOS and Android apps.

About

BugHerd is the world's simplest visual feedback & bug tracker tool for websites, loved by thousands of great teams worldwide to manage their web projects. Point & click client feedback directly to your site, with ZERO project limits. --- 🌟BugHerd works in 3 easy steps:🌟 1. Pin feedback to your webpage elements with the intuitive browser extension. 2. Contextual metadata is automatically added to all pins including; browser, OS, screen size & resolution, selector information and more. 3. Task cards are instantly created from feedback, helping you manage your workflow. --- No more emails, no more spreadsheets, no more headaches. Get started in minutes, with a free 14 day trial.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Backlog is available for businesses of all sizes-- from startups to Fortune 500 companies.

Audience

BugHerd is designed and built by web developers for developers, designers, engineers, marketers, project managers and QA specialists.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$35/month
Starter - $35/month
Standard - $100/month
Premium - $175/month
Free Version Supported
Free Trial Supported

Pricing

14 Day Free Trial
Standard: $39 /month / 5users
Studio: $59/ month/ 10users
Premium: $109/ month/ 25users
Deluxe: $189/ month/ 50users
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.8 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 3.5 / 5
features 4.5 / 5
design 3.5 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • After the implementation of Backlog too in our workplace, we got more focused and had more visibility on tasks. Gantt chart is available. Easy to onboard, no training required. Monitoring of current progress of projects.
  • Backlog is an intuitive cloud-based platform to economically manage and strategic plan for projects. My favorite thing about Backlog is its Ui and best view for project tracking. It gives every small to big info about projects and its updates to check the status from any place.
  • This software's user interface is awesome and easily navigable. The Gantt charts are robust. Some Pros are, Easy to Plan and track the projects, business assets and file are well integrated, mobile app (android/ios) is useful.
  • Backlog is a great team collaboration tool to increase employee and team productivity. It offers easy to manage the project with an intuitive dashboard to view every action on a single screen.

Cons

  • No automation. Also, it has limited integration options.
  • The card view in the project has a bad interface.
  • Sometimes it fails to add files in the assets section.
  • It worked great for me. Nothing to share about cons.

Pros & Cons from Real Users

Pros

  • + It's very practical How you can get feedback regardless if the website is in desktop mode or mobile website mode. This was very easy and feedback for me to be able to have the same experience regardless of whether it is the browser or mobile phones, since web pages are not only accessed within desktop browsers, but many people also access them from their browser. of mobile devices and it is necessary to review the practicality of a website Since in mobile versions it is more summarized and compact than the desktop web. This makes a website appear since in mobile versions it is more summarized and compact than the desktop web. This means that certain functions are lost as they are not in desktop mode, therefore this tool allows you to know what is not working when they visit a company's website through their Smartphone. Likewise, also on the desktop website. + I have had good customer service from this platform, which I feel very grateful for providing me with solutions At the moment of not understanding certain functions of BugHerd, So I can say that I am more satisfied with the support provided by the support team technical. having a support that supports me immediately is very important for my company since when I want a solution I hope to have a short response time since every time that passes can be valuable time which other solutions can be found within me business or implement new things to improve workflow. That is why I am very satisfied with the support team of this platform since it provides me with solutions in a short response period. + I like that this platform is very simple to be able to implement within my company since it did not require so much effort or a typical installation of any desktop software. I only had to download a Google Chrome browser extension since it is the most compatible for you to do this type of work due to the integration that most of the websites currently have. It can also be downloaded with Edge since it is currently very similar to Google because it works with the same base and has the same feature to install this platform in both browsers, I don't know if it can be implemented from other browsers. With the fact of using only the BugHerd extension, I have had a good experience being able to leave comments, take screenshots and mark certain areas where changes can be made or some function is failing without the need to use any special software on the desktop, giving me more security since I don't have to leave anything to the team, but I can work everything within the browser.
  • HugHerd has helped organize and improve our as it has been able to prioritize more than all the bugs I've had. Thanks to this platform we have had an easy feedback with customers since this tool is very easy to use and launch on our website. º This platform facilitates the compilation of comments from websites since it is well known that in order to have a good user experience you have to listen to what customers want, improving the attention of visitors by having everything ordered and direct. º I can keep both the record, as well as the follow-up and also the culmination of each edition that has been made on the wealthy website, so I can visually notice all the improvements to the changes that have been made and know if errors were corrected. º Understanding the monitoring of the actions that a client has done on the website is extremely simple, this functionality is very complete since it allows me to see where he has clicked, what the site has shown him when he has entered a specific section, It also allows me to see heat maps specifying where my customers go the most and which section they don't like to visit. º The interaction that customers have with my website is instant feedback. Being able to see the tracking live without any problem and solve a problem almost immediately to improve the customer experience. º I can leave comments in any section of the website so that the developers take care of the respective improvements, this can be whether I work collaboratively with them or I get on the client side and have a better perspective of how they see my website. º I like that web extensions and scripts can be added without any problem so that we can have a complete follow-up to our website with more details, as well as the ease with which I can easily work with HTML to know through the elements what errors that the website may have since with these I can also locate the problems and apply solutions. º I can work alone or as a team, thus being able to add them as one more user within my account to work collaboratively with others, thus having better feedback, try to improve our site and read the comments of others, as well as assign tasks each individual on our team to make corrections faster and more efficiently. º Clients can add tasks if they are included in our work team, making it easier for the client to have control over what they want us to improve and not just leave comments. In addition, the tracking can be attached as a screenshot of the different sections of our website.

Cons

  • - It does not have updates every time changes are made or every time there is a new entry, this is important since you always have to update the browser and I am upset because I want all the data that will be entered from the visitors to be shown in real time without having to update anything manually. It does not always happen but mostly when there is a large number of traffic the counter tends to hit and the browser has to be reflected. - I wish there was a category specifically for customers since currently there are only categories for guest members and administrators.com guests I would like there to be a category specifically for customers since currently there are only categories for guest members and administrators. With the guests I can give a certain privilege to be able to review some information about what we do with this platform, however, they are not specific about what it would be like to have access as a client which gives close privileges to members who work within BugHerd to solve problems of website. With this, I would solve certain problems that are caused within my website for certain clients, which sometimes do not load certain functions available on my website. So I have to adapt to many types of browsers that do not have certain functions enabled. an example would be a function that is not compatible with Firefox browsers and certain clients do not have such a function So I would have to adapt to certain browsers depending on the client's needs - A bit of updating is needed in its interface since I have been working with this platform for a long time and its same way of working. It is essential to have a friendlier and more accessible workspace for everyone so that it is easier to have a learning experience for new members without getting confused in the process and also not having such a steep learning curve. I say this because certain functions already seem very complicated to access when you have a large number of uses. I consider that you should have easy access to these tools without having so much complication.
  • º It's been a long time since its last interface update, I can say that at first the user experience has been incredible but there are other times where everything is simpler and more comfortable to work with and that's what BugHerd hasn't improved. º It has become difficult to keep customers informed due to the simple fact that on several occasions part of the company's internal communications have escaped. You should be able to tag within the conversation what is for the customer and what is for the internal. º For the user who is not very trained in what technology is, that is why I commented on the improvement of the user experience because not only website experts are the ones who use this platform but also as an individual to be able to improve their website, but without any knowledge it is difficult. It would be good to put more understandable functions with their respective help section right there or small tutorials. º Implementation was the hardest thing for me, definitely not all site builders and implementing BugHerd for a handmade website is easier more however you have to know a bit of code for this. º I have a problem sometimes with the comments that I wanted to leave, for example to an image. This problem causes me stress sometimes because the comment goes to any section of the website randomly. It is uncomfortable to work like this since you have to be putting the comment well until it stays in its place. º I also have problems with the tasks similarly when I put comments on the website, I mean that my tasks tend to get out of order frequently and the task manager that this platform has about the changes that I have to make is simply vague and wrong optimized with respect to other platforms.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Nulab
Founded: 2004
United States
nulab.com

Company Information

Splitrock Studio Pty Ltd.
Founded: 2010
Australia
bugherd.com/

Alternatives

Alternatives

BugHerd

BugHerd

Splitrock Studio Pty Ltd.
Ruttl

Ruttl

Brucira Softwares Pvt. Ltd.
Jira

Jira

Atlassian
Marker.io

Marker.io

Marker

Categories

Bug Tracking Supported
Collaboration Supported
Diagram Supported
Gantt Chart Supported
Issue Tracking Supported
Kanban Supported
Project Management Supported
Remote Work Supported
Task Management Supported
Version Control Supported
Work Management Supported

Categories

Bug Tracking Supported
Customer Feedback Supported
Design Feedback Supported
Issue Tracking Supported
Product Management Supported
Task Management Supported
UX Supported
Visual Feedback Supported

Bug Tracking Features

Backlog Management Supported
Filtering Supported
Issue Tracking Supported
Release Management Supported
Task Management Supported
Ticket Management Supported
Workflow Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Not Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Not Supported
Scheduling Supported
Task Management Supported

IT Project Management Features

Bug Tracking Supported
Issue Management Supported
Milestone Tracking Supported
Percent-Complete Tracking Supported
Portfolio Management Not Supported
Prioritization Supported
Product Roadmapping Supported
Requirements Management Not Supported
Resource Management Not Supported
Status Tracking Supported
Supports Agile Supported
Supports Scrum Not Supported
Task Management Supported
Testing / QA Management Supported
Time & Expense Tracking Not Supported

Project Management Features

Agile Methodologies Supported
Budget Management Not Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Not Supported
Resource Management Supported
Time & Expense Tracking Not Supported
Traditional Methodologies Supported

Workflow Management Features

Access Controls/Permissions Supported
Approval Process Control Supported
Business Process Automation Supported
Calendar Management Supported
Compliance Tracking Supported
Configurable Workflow Supported
Customizable Dashboard Not Supported
Document Management Supported
Forms Management Not Supported
Graphical Workflow Editor Not Supported
Mobile Access Supported
No-Code Not Supported
Task Management Supported
Third Party Integrations Supported
Workflow Configuration Supported

Bug Tracking Features

Backlog Management Supported
Filtering Supported
Issue Tracking Supported
Release Management Not Supported
Task Management Supported
Ticket Management Supported
Workflow Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Not Supported
Project Management Supported
Recurring Issues Not Supported
Scheduling Supported
Task Management Supported

Task Management Features

Collaboration Supported
Create Subtasks Not Supported
Gamification Not Supported
Gantt Charts Not Supported
Mobile Access Supported
Percent-Complete Tracking Supported
Progress Tracking Supported
Recurring Tasks Supported
Reporting/Analytics Not Supported
Spreadsheet View Not Supported
Task Board View Supported
Task Planning Supported
Task Scheduling Supported
Task Tracking Supported
Time Tracking Not Supported
To-Do List View Supported

Product Management Features

Collaboration Supported
Feedback Collection Supported
Idea Management Supported
Milestone Tracking Supported
Prioritization Supported
Product Roadmapping Supported
Release Management Supported
Requirements Management Supported
Resource Management Supported
Workflow Management Supported

UX Features

Animation Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Not Supported
User Journeys Supported
User Research Supported

Integrations

Dropbox Supported
Google Calendar Supported
Google Drive Supported
KonnectzIT Supported
Microsoft Excel Supported
Redmine Supported
Slack Supported
Bitbucket Not Supported
ClickUp Not Supported
Freshservice Not Supported
GitLab Not Supported
Knack Not Supported
Magento Not Supported
Mailchimp Transactional Email (Mandrill) Not Supported
Mailgun Not Supported
TestLodge Supported
Todoist Not Supported
Toggl Track Not Supported
Twilio Not Supported
monday AI work platform Not Supported

Integrations

Dropbox Supported
Google Calendar Supported
Google Drive Supported
KonnectzIT Supported
Microsoft Excel Supported
Redmine Supported
Slack Supported
Bitbucket Supported
ClickUp Supported
Freshservice Supported
GitLab Supported
Knack Supported
Magento Supported
Mailchimp Transactional Email (Mandrill) Supported
Mailgun Supported
TestLodge Not Supported
Todoist Supported
Toggl Track Supported
Twilio Supported
monday AI work platform Supported
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