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About

BackBox offers a simple way to intelligently automate the backup, restoration, and management of all devices on a network by providing centralized management of devices such as firewalls, routers, switches, and load balancers. Each of these devices plays a critical role in the availability and security of an organization’s network, and BackBox ensures they all continue to function effectively and effortlessly, streamlining operations for optimal performance. BackBox provides a foundation to harmonize the configuration between multiple devices, enabling seamless integration, and assuring compliance to organization or industry security policies, standards, or guidelines. IT administrators can easily employ BackBox to track configuration changes and see the deviation with the baseline for compliance validation and remediation.

About

At SafeDNS, we are committed to creating a safer and more secure online environment for SMBs, enterprises, ISPs, MSPs, OEMs, and Education. We have a global footprint, making the internet safer for millions of users in over 60 countries. With years of experience in the field of cybersecurity and DNS filtering, we offer cutting-edge solutions to safeguard your digital life. At present, SafeDNS serves more than 4000 businesses and institutions, and tens of thousands of home users worldwide. We do: -Web content filtering. We help you block all dangerous or unwanted websites such as pornography, violence, child sexual abuse and similar categories. -Malware protection. We also have your back against malicious sites trying to breach user devices either with viruses or information theft intent. -Cloud service. Additionally, we provide you with a cloud filtering service that requires no additional hardware purchase or software installation.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Enterprises and managed service providers in need of an intelligent automation solution for their network and security devices

Audience

Businesses, MSPs, Educational institutions, Non-profits, public Wi-Fi owners, Telcos & ISPs

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Please contact BackBox for pricing.
Free Version Not Supported
Free Trial Supported

Pricing

$0.9/user/month
Our pricing adapts to your needs, with the total cost directly influenced by the number of users. Scale your expenses accordingly and enjoy flexible pricing that aligns with your organization's growth and budget.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.2 / 5
design 4.0 / 5
support 4.8 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.6 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • They have amazing support and respond far quickly than big Networking conglomerates. Easy to use Interface and support for almost every type of backup.
  • You can quickly back up from a single point without looking for a wide variety of brand-independent solutions. Open to new developments, easily updated, customizable.
  • Simple product but does its job as expected. It's a bundle containing operations, backup, automation, compliance, and governance and also solving secure remote access. The price is fair. It supports legacy and cloud infrastructure. We have been using for hybrid environment without any issues. Lots of device supported. Nearly every version of devices is supported. Product support is agile and eager to solve all the problems. Intellicheck is massive. Lots of signatures and checks in the Intellicheck. It is a perfect match for our disaster recovery scenarios.
  • The price is low but the value of the product is high. Technical support is awesome. It has a vast array of integration. Even if there's no already built-in integration, technical support assists for the new device type or model. Automation is already inside the product. I like the dashboard, very simple and shows the highlist. I can assign anybody to watch over the backbox solution. There's no need for special training. It supports distributed deployment where we're deploying regional collectors to get the data. Intellichecks has lots of checks built-in coming with the product. We have lots of cases where we need to roll back or restore, Backbox built-in these tasks without any problem. Upgrades or fixes through the Backbox is simple, one click and done.

Cons

  • The logs are not always properly readable. And troubleshooting yourself is an issue. However the support team ensures that the resolution is swift and quick.
  • We did not see any serious shortcomings. The lack of documentation in the first versions has been fixed.
  • Integration with other products is not straightforward. There's no direct integration with Jira, CMDB, or ServiceNow. You need to write some coding to make this integration working. Reporting lacks. Intellicheck signatures are updated within the releases not through a real-time update. There's no real-time check-monitoring option available. The product does not have AI or ML inside. Manual tasks are somehow interesting, tasks/scripts are defined from the operational perspective, they're not APIs.
  • Main drawback, It's not a real-time product for monitoring. You should give time schedules, especially for checks and automation. There's no incident management inside the product. I can't assign a task or job to a team member. It's a problem especially for the intellichecks. I need to assign the check output for one of my team member follow-up. Notifications are somehow bulky. Reports also are very legacy look and not modern compared to other products. There are lots of intellichecks available. We need to modify some checks before running to get the best results. Siem integration is not straight forward.

Pros & Cons from Real Users

Pros

  • Reliable and consistent DNS-based web filtering. Easy deployment and quick setup. Simple and intuitive management interface. Integrates well with existing network infrastructure. Flexible policy control for different user groups.
  • Complete tool that is easy to install and manage. Excellent filter for malicious content and websites. We recommend it. Good cost x benefit
  • Straight forward to implement, easy to maintain and low resource for training new employees. We renew each year because the it fulfills all of our requirements for our customer base.
  • The ease of configuration, the categories and the reliability of the product are impressive, something very important is that it does not make devices slower. I could say that the product makes your network more efficient by eliminating junk traffic.
  • A very good tool for managing and inhibiting network usage generating reports Blocking by categories Defining groups and policies.

Cons

  • Reporting and analytics could be more detailed. Advanced customization options are somewhat limited. User interface could be improved for deeper policy control
  • limitation of DNS protocols in some plans premium.
  • Sometimes support can be a little slow if we email the helpdesk, but this is generally not the case.
  • The ease of configuration, the categories and the reliability of the product are impressive.
  • I use for whitelist and blacklist work perfect and very simple to use.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

BackBox
Founded: 2009
United States
backbox.com/request-a-demo/

Company Information

SafeDNS
Founded: 2010
United States
www.safedns.com

Alternatives

Unimus

Unimus

NetCore j.s.a. (Unimus)

Alternatives

FlashStart

FlashStart

FlashStart Group Srl

Categories

Cybersecurity Supported
IT Management Supported
IT Security Supported
MSP Supported
Network Automation Supported
Network Security Supported

Categories

Cloud Security Supported
Cybersecurity Supported
DNS Filtering Supported
DNS Security Supported
MSP Supported
Network Security Supported

Network Security Features

Access Control Not Supported
Analytics / Reporting Supported
Compliance Reporting Not Supported
Firewalls Supported
Internet Usage Monitoring Not Supported
Intrusion Detection System Supported
Threat Response Supported
VPN Not Supported
Vulnerability Scanning Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Not Supported
Remote Access Not Supported
Scheduling Supported
Software Inventory Not Supported
User Activity Monitoring Not Supported

IT Security Features

Anti Spam Not Supported
Anti Virus Not Supported
Email Attachment Protection Not Supported
Event Tracking Not Supported
Internet Usage Monitoring Not Supported
Intrusion Detection System Not Supported
IP Protection Not Supported
Spyware Removal Not Supported
Two-Factor Authentication Not Supported
Vulnerability Scanning Supported
Web Threat Management Not Supported
Web Traffic Reporting Not Supported

Network Automation Features

Compliance Monitoring Supported
Configuration Backup Supported
Configuration Changes Supported
Network Orchestration Not Supported
Performance Monitoring Supported
Tool Access Control Not Supported
Vulnerability Assessments Supported

Cybersecurity Features

AI / Machine Learning Supported
Behavioral Analytics Supported
Endpoint Management Supported
Incident Management Supported
IOC Verification Not Supported
Tokenization Not Supported
Vulnerability Scanning Not Supported
Whitelisting / Blacklisting Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Network Security Features

Access Control Supported
Analytics / Reporting Supported
Compliance Reporting Not Supported
Firewalls Not Supported
Internet Usage Monitoring Supported
Intrusion Detection System Not Supported
Threat Response Supported
VPN Supported
Vulnerability Scanning Not Supported

Cloud Security Features

Antivirus Not Supported
Application Security Supported
Behavioral Analytics Supported
Encryption Supported
Endpoint Management Supported
Incident Management Supported
Intrusion Detection System Not Supported
Threat Intelligence Supported
Two-Factor Authentication Not Supported
Vulnerability Management Not Supported

Endpoint Protection Features

Activity Log Supported
Antivirus Not Supported
Application Security Supported
Behavioral Analytics Supported
Device Management Supported
Encryption Supported
Signature Matching Not Supported
Web Threat Management Supported
Whitelisting / Blacklisting Supported

Web Content Filtering Features

Antivirus Not Supported
Automated Blacklist Supported
Browser-based Management Portal Supported
Category / Keyword Filters Supported
LDAP Integration Not Supported
Multi-Language Filtering Supported
Reporting / Analytics Supported
Roles / Permissions Supported
SSL Inspection Supported
Time-based Controls Supported
VPN Blocking Supported
White Label Supported
Whitelisting Supported

Integrations

Aruba Cloud Supported
Barracuda Cloud Supported
Bitdefender GravityZone Supported
Centerity Supported
Citrix Gateway Supported
FortiDDoS Supported
Gigamon Supported
IBM QRadar SIEM Supported
Imprivata Supported
LogRhythm SIEM Supported
Radware DefensePro Supported
Riverbed SteelHead Supported
Sophos UTM Supported
Symantec Endpoint Protection Supported
Syslog-ng Supported
Ubiquity Supported
VMware ESXi Supported
WatchGuard Firebox Cloud Supported

Integrations

Aruba Cloud Not Supported
Barracuda Cloud Not Supported
Bitdefender GravityZone Not Supported
Centerity Not Supported
Citrix Gateway Not Supported
FortiDDoS Not Supported
Gigamon Not Supported
IBM QRadar SIEM Not Supported
Imprivata Not Supported
LogRhythm SIEM Not Supported
Radware DefensePro Not Supported
Riverbed SteelHead Not Supported
Sophos UTM Not Supported
Symantec Endpoint Protection Not Supported
Syslog-ng Not Supported
Ubiquity Not Supported
VMware ESXi Not Supported
WatchGuard Firebox Cloud Not Supported
Claim BackBox and update features and information
Claim BackBox and update features and information
Claim SafeDNS and update features and information
Claim SafeDNS and update features and information