BUGtrack

BUGtrack

ForeSoft
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About

Access real-time information from anywhere in the world, 24 hours a day, 365 days a year. Manage hundreds of projects in multiple locations OR just a few. Create global teams and talk in local languages. Import email messages and have them automatically converted into trackable records. Our products serve the wide range of businesses, from small and medium-sized companies to big corporations with different types of activity, revenue scale and development level. ForeSoft provides integrated online solutions for the most effective organizing, storing, quick sharing and functionality of data. Import email messages and have them automatically converted into trackable records. Manage hundreds of projects in multiple locations OR just a few! Access real-time information from anywhere in the world, 24 hours a day, 365 days a year. Make informed decisions and minimize problems and errors.

About

For over 20 years, Issuetrak has provided the best customer support and the most value per free end user of any issue tracking or help desk software available. You can choose whether to take advantage of our Cloud SaaS environment or host Issuetrak yourself on-premises - an option we remain committed to with new releases and software updates every 45 days on average. Let your powerful free end users have up to 50 permissions set by your administrator, or simply give them omnichannel submission options with no training needed (not even a login!). Perfect for teams of any size, and multiple industries including government entities, manufacturing, finance, healthcare, consumer products, education, and more. - Connect to over 5,000 business apps with Zapier and our API - Use Active Directory, AD Federation Services, Azure AD, and third-party OAuth for Identity Management - and much more!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

Anyone looking for a web-based bug tracking, issue tracking and project management solution

Audience

Our customers are a diverse group, coming from organizations and departments of all sizes and a wide range of industries including education, finance, healthcare, manufacturing, technology, and transportation.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$27/month per agent
Agent-only Team plans or Unlimited Free User Support Plans. Cloud or On-Premises deployment. Monthly fee, Annual subscription, or one-time billing. Our powerful free users have 50 optional permissions set by your administrator. Find out how affordable Issuetrak is for your team with a free personalized quote, trial or demo by one of our Product Experts!
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • It collects support requests from different channels and centralizes every complaint on one page. It also helps to understand the representative ability and performance. Its knowledge base feature is great. It automates the tracking of requests and tickets. Gives a notification when a new ticket is generated.
  • Issuetrak is a platform that allows customers to have the help they need, and this increases the level of engagement through the scheduled appointments. Besides, the tool contains of email management, a formal way of engaging different persons. Finally, Issuetrak has a solid knowledge base, that allows business users to have the quality content to share with their stakeholders.
  • The feature I like the most is all things are categorized and its easy to use. You can see almost all issues here.
  • We use it every day to work, I love it. Information can be tracked and is very easy to access when you need to go back and check your ticket.
  • Very customizable. Like the ability to extract raw data sets on whatever we need.Easy to use, easy to install. I'm all for it.

Cons

  • The user interface of its dashboard is complicated.
  • Issuetrak is highly competitive, and there is absolute help from the customer help persons without requesting extra costs.
  • The one thing I think they can improve is their user interface. Other than this there are not many cons.
  • It would be great if all the information was available on one scrollable page.
  • Not enough time and money invested, not integrated with finance or third party software.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

ForeSoft
India
www.bugtrack.net

Company Information

Issuetrak
Founded: 1992
United States
www.issuetrak.com

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Categories

Bug Tracking Supported

Categories

Bug Tracking Supported
Customer Service Supported
Help Desk Supported
Issue Tracking Supported
ITSM Supported

Bug Tracking Features

Backlog Management Not Supported
Filtering Supported
Issue Tracking Supported
Release Management Not Supported
Task Management Supported
Ticket Management Supported
Workflow Management Not Supported

Bug Tracking Features

Backlog Management Supported
Filtering Supported
Issue Tracking Supported
Release Management Not Supported
Task Management Supported
Ticket Management Supported
Workflow Management Supported

Complaint Management Features

Case Management Supported
Complaint Classification Supported
Corrective Actions (CAPA) Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Self Service Portal Supported
Social Media Monitoring Not Supported
Survey Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Supported
Configuration Management Not Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Not Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Integrations

AWS Lambda Not Supported
Active Directory Not Supported
Airtable Not Supported
Asana Not Supported
Azure DevOps Not Supported
GitHub Not Supported
GoTo Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Mailchimp Not Supported
Microsoft Entra ID Not Supported
Microsoft Teams Not Supported
MySQL Not Supported
OAuth Not Supported
Salesforce Not Supported
ServiceNow Not Supported
Slack Not Supported
Teamstack Supported
Zapier Not Supported

Integrations

AWS Lambda Supported
Active Directory Supported
Airtable Supported
Asana Supported
Azure DevOps Supported
GitHub Supported
GoTo Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Mailchimp Supported
Microsoft Entra ID Supported
Microsoft Teams Supported
MySQL Supported
OAuth Supported
Salesforce Supported
ServiceNow Supported
Slack Supported
Teamstack Not Supported
Zapier Supported
Claim BUGtrack and update features and information
Claim BUGtrack and update features and information
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Claim Issuetrak and update features and information