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About

BROSH is a powerful, easy to use, multi-purpose CRM platform for business apps e.g. Sales, Marketing, Service, Finance, etc. Manage sales and customer relationships directly inside Gmail and LinkedIn with ease through BROSH CRM. Stop switching back and forth between your inbox and other tools. Set up for you and your team a perfect process for numerous use-cases, including Sales, Marketing, Support, and more. ★ Auto search and Auto fill data ★ Built into the tools you already use ★ A hive-mind for your team ★ Your pipeline on autopilot ★ Supercharge your inbox with email power tools ★ We’ve got you covered with our ISO and android apps ★ Trusted and loved by teams across every industry

About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Mid Size Businesses, Small Businesses, Enterprise Organizations, and Nonprofits

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$14.49 per month
Free Version Not Supported
Free Trial Supported

Pricing

$33 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I like the flexibility and the ability to customize views, objects, dashboards, templates, etc. The column filters "excel style" are very nice. The edit layout has so many options, coloring, charts, styles, icons, you name it! The marketing app has advanced email delivery tracking options.

Cons

  • None for SMB, enterprise customers may need to create special views and custom field in order to mimic territory management for groups / users.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

BROSH
Founded: 2012
Israel
www.brosh.io

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

Alternatives

Alternatives

PayTraQer

PayTraQer

SaasAnt Inc

Categories

CRM Supported

Categories

Customer Service Supported
Email Management Supported
Help Desk Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Not Supported
Task Management Supported
Territory Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Not Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Gmail Supported
Amazon Not Supported
BigCommerce Not Supported
Cdiscount Not Supported
LinkedIn Supported
Linnworks Not Supported
Microsoft Outlook Supported
Shopify Not Supported
WooCommerce Not Supported
eBay Not Supported

Integrations

Gmail Supported
Amazon Supported
BigCommerce Supported
Cdiscount Supported
LinkedIn Not Supported
Linnworks Supported
Microsoft Outlook Not Supported
Shopify Supported
WooCommerce Supported
eBay Supported
Claim BROSH and update features and information
Claim BROSH and update features and information
Claim Replyco and update features and information
Claim Replyco and update features and information