Related Products
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About
AI agent that understands data from your ticketing systems, CRMs, knowledge bases and release notes, and assists your support teams to resolve tickets faster. Automate routing tickets to the right team based on ticket content. Go from reactive support to proactive support by detecting emerging issues earlier. Categorize tickets into common topics and trends, and improve knowledge bases to reduce ticket volume. BREVIAN AI agents have security and safety built-in, so you don’t need to integrate different products to be enterprise-ready. Implement consistent controls independent of your data and models. Business teams can even combine different agents to build an intelligent network across their enterprise data. Knowledge extraction for structured and unstructured data including images.
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About
Neo Agent is an AI technician for managed service providers, built to work alongside the team inside the PSA. It reads the ticket, checks similar tickets, playbooks, and documentation, makes the call, runs the fix, and closes the loop. Neo is designed as a new kind of automation for MSPs: not a bigger rulebook, not fragile scripts, and not legacy RPA that requires constant mapping maintenance. Instead, it acts like a human L1 technician that joins the service desk, helping speed up ticket resolution, automate PSA and RMM workflows, and keep communications on-brand and consistent. Neo can analyze tickets, communicate with users, take action on behalf of the team, and execute workflows that are triggered or scheduled for repetitive tasks such as ticket triage, dispatching, and routine manual work. It integrates with PSA systems, RMM tools, documentation systems, marketplaces, Microsoft 365, and Azure to automate ticket management, synchronize client data, and more.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies looking for a no-code platform to answer queries and automate repeated tasks
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Audience
MSP service desk managers who need an AI L1 technician to triage tickets, automate workflows, handle calls, and close routine support loops
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$1,300 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationBREVIAN
Founded: 2023
United States
brevian.ai
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Company InformationNeo Agent
Founded: 2023
United Kingdom
www.neoagent.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
ServiceNow
Slack
Active Directory
Amazon S3
Asio by ConnectWise
Autotask PSA
ConnectWise Automate
ConnectWise PSA
Databricks
Elasticsearch
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Integrations
ServiceNow
Slack
Active Directory
Amazon S3
Asio by ConnectWise
Autotask PSA
ConnectWise Automate
ConnectWise PSA
Databricks
Elasticsearch
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