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About

AI agent that understands data from your ticketing systems, CRMs, knowledge bases and release notes, and assists your support teams to resolve tickets faster. Automate routing tickets to the right team based on ticket content. Go from reactive support to proactive support by detecting emerging issues earlier. Categorize tickets into common topics and trends, and improve knowledge bases to reduce ticket volume. BREVIAN AI agents have security and safety built-in, so you don’t need to integrate different products to be enterprise-ready. Implement consistent controls independent of your data and models. Business teams can even combine different agents to build an intelligent network across their enterprise data. Knowledge extraction for structured and unstructured data including images.

About

Duckie provides AI-powered customer support designed for B2B SaaS companies, helping both customers and support teams quickly access accurate technical information. The AI support agent can automatically respond to support tickets, while the AI support copilot assists agents by searching the company's knowledge base to provide relevant answers. Duckie also offers log investigation, enabling technical support teams to troubleshoot and resolve issues by analyzing error logs, code changes, and customer data. With auto-updates and reminders, Duckie keeps support teams informed about product changes, Jira tickets, and pull requests. It integrates seamlessly into Slack, Zendesk, Microsoft Teams, and Discord, allowing companies to deploy the AI where their customers ask questions. Additionally, Duckie supports drafting responses and providing updates on ongoing tickets, significantly reducing resolution time and enhancing efficiency.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a no-code platform to answer queries and automate repeated tasks

Audience

B2B SaaS companies looking for a solution to enhance their customer support teams’ efficiency

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BREVIAN
Founded: 2023
United States
brevian.ai

Company Information

Duckie
United States
www.duckie.ai/

Alternatives

Alternatives

eesel AI

eesel AI

eesel.ai

Categories

Categories

Integrations

Confluence
Datadog
GitHub
Google Drive
Jira
Slack
Zendesk
Amazon S3
Amazon Web Services (AWS)
Bitbucket
Discord
Elasticsearch
Grafana Cloud
Intercom
Linear
New Relic
Salesforce
Sentry
ServiceNow
Splunk Cloud Platform

Integrations

Confluence
Datadog
GitHub
Google Drive
Jira
Slack
Zendesk
Amazon S3
Amazon Web Services (AWS)
Bitbucket
Discord
Elasticsearch
Grafana Cloud
Intercom
Linear
New Relic
Salesforce
Sentry
ServiceNow
Splunk Cloud Platform
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Claim BREVIAN and update features and information
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