BOSS811

BOSS811

BOSS Solutions
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About

BOSS811 is a cloud based one call ticket management solution for the damage prevention industry. BOSS811 increases efficiency, reduces cost, is easy to use, and enables governments and public works departments manage excavation requests. Capabilities include compliance management and work order management, together with customizable dashboards and comprehensive reporting. BOSS Solutions also provides an award winning help desk software solution for cloud and on-premise. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow dashboards to be modified to meet the needs of a variety of users of the system. BOSS811 mobile apps for iOS and Android allow users/locators to access and respond to locate requests and view status and reports on the go. Sketching tools allow uploaded images to be annotated with site information. BOSS811 is hosted on Amazon servers within the USA and is equipped to automatically scale up with more resources.

About

Only essential support team features. Track customer requests like a boss: from contact forms, emails, orders, etc. Track all your customers email, Twitter or Facebook requests in one place efficiently and fast. All requests are converted in helpdesk tickets and goes to specified support team agent. Check features for downloading or cloud versions. The helpdesk solution will help you to manage tons of customer messages, and automatically assign them to correct department or support agent - all for reducing workload and improving customer experience. Open Source PHP HelpDesk make it available to control working process of your support agents, and as result, increase satisfaction of your customers. Coming soon: reply time reports. Ecommerce ready customer help desk ticketing system is the best solution to organize customer support service for your online or multivendor store, for small business or medium.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Municipalities, utilities, and damage prevention companies looking for a one call ticket management solution

Audience

Online retailers that need a help desk solution for their online shop

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$99.00/one-time
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BOSS Solutions
Founded: 1997
United States
www.boss-solutions.com

Company Information

Re:Desk
Founded: 2013
Russia
www.re-desk.com

Alternatives

JobBOSS²

JobBOSS²

ECI Software Solutions

Alternatives

HelpDesk

HelpDesk

HelpDesk.com
BOSS

BOSS

The Integra Group

Categories

Categories

GIS Features

3D Imagery
Census Data Integration
Color Coding
Geocoding
Image Exporting
Image Management
Internet Mapping
Interoperability
Labeling
Map Creation
Map Sharing
Near-Matching
Reverse Geocoding
Spatial Analysis

Government Features

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Oil and Gas Features

Compliance Management
Equipment Management
Inventory Management
Job Costing
Logistics Management
Maintenance Management
Material Management
Project Management
Resource Management
Scheduling
Work Order Management

Public Works Features

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

Utility Management Systems Features

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Amazon Web Services (AWS)
ArcGIS
CS-Cart Multi-Vendor
CS-Cart Store Builder

Integrations

Amazon Web Services (AWS)
ArcGIS
CS-Cart Multi-Vendor
CS-Cart Store Builder
Claim BOSS811 and update features and information
Claim BOSS811 and update features and information
Claim Re:Desk and update features and information
Claim Re:Desk and update features and information