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About

BILT is a customer experience platform that provides official 3D interactive instructions with voice, text, and animated guidance for thousands of products from hundreds of brands. Its 3D interactive Intelligent Instructions help users assemble, install, set up, maintain, train, and repair products with less guesswork and more confidence. It begins with a product overview that shows how many people, how much time, and how many steps are required, along with the tools needed and parts included. Users can follow guided steps, listen to voice instructions, read text guidance, replay steps instantly, tap any part for more information, and zoom or rotate animated 3D images to see the product from every angle. For brands and service teams, BILT helps customers maintain and repair products faster, reduce risk, lower service costs, reduce warranty claims, and improve the overall setup experience.

About

Service businesses are plagued by ineffective and uncoordinated issue diagnostics, resulting in unnecessary technician dispatches or parts returns and a high rate of “no fault found". The PTC Service Knowledge and Diagnostics solution features connected interactive diagnostics that automates issue diagnostics and enables remote diagnostics of smart, connected products (SCP) with an intelligent knowledge base system. Get updated with PTC company news and learn more about Service Knowledge and Diagnostics (SKD)’s exciting new releases and vision for the future. Using PTC Service Knowledge and Diagnostics to improve service delivery in the automotive industry. Increased service call and dispatch avoidance by 20+ percent. Improved resolution time by 20-75 percent. Enabled real-time sharing of new solutions. Reduced diagnostic steps per call by 40 percent. Reduced service and warranty costs. Improved equipment up-time.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Manufacturers, retailers, educators, and service teams that need interactive 3D instructions to improve assembly, training, maintenance, and repair experiences

Audience

Knowledge Management solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BILT
Founded: 2015
United States
biltapp.com

Company Information

PTC
Founded: 1984
United States
www.ptc.com/en/products/service-knowledge-diagnostics

Alternatives

Alternatives

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Procify Workflow

Procify Workflow

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Neuron7

Neuron7

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WorkfloPlus

WorkfloPlus

Intoware

Categories

Categories

Integrations

No info available.

Integrations

No info available.
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