Workflo

iBase-t is a trusted provider of software solutions for complex, highly-regulated manufacturers. Solumina, iBase-t's manufacturing execution system (MES), significantly improves manufacturing productivity, quality, and compliance by helping supervisors, operators, and plant managers to gain visibility and improve performance. By leveraging Solumina, users are provided with accurate work instructions, paperless processes, real-time data, and manufacturing intelligence. Powerful integrations include Maintenance, Repair and Overhaul (MRO), Manufacturing Execution Systems and Operations Management (MES/MOM), Supplier Quality Management (SQM), and Enterprise Quality Management Systems (EQMS).

livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.