QueueMetricsLoway
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Related Products
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About
AutoDJ is a web app that puts the power of queueing music into the hands of all listeners. Use AutoDJ to create the perfect music queue for any situation by allowing everyone to participate. Simply create a session and invite friends to join. Any user can add a song to the queue by using the search bar and selecting a result. Once added to the queue, other users can “vote” for a song to increase its rating and its position in the queue. AutoDJ uses YouTube for music streaming and makes use of YouTube’s Data and IFrame APIs for searching and playing videos, respectively. It heavily utilizes the SignalR library to provide real‑time, two‑way communication between clients and the server, allowing all clients in a given session to stay in sync. Users can choose an “offline” mode by not creating/joining a session; in this mode, the queue is stored client‑side on the user’s device, and only they can access it.
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About
QueueMetrics monitoring software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options and integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.
Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.
More metrics and reports coming out for free every year!
QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Individuals wanting a tool to collaboratively build and vote on a shared music playlist in real time using YouTube
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Audience
call centers
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
Free
Free Version
Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationAutoDJ
Founded: 2020
United States
autodj.azurewebsites.net
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Company InformationLoway
Founded: 2004
Switzerland
www.queuemetrics.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Not Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
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Integrations
Asterisk
Not Supported
AzuraCast
Supported
Azure SignalR Service
Supported
Grandstream Wave
Not Supported
SonicPanel
Supported
Yeastar Cloud PBX
Not Supported
YouTube
Supported
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Integrations
Asterisk
Supported
AzuraCast
Not Supported
Azure SignalR Service
Not Supported
Grandstream Wave
Supported
SonicPanel
Not Supported
Yeastar Cloud PBX
Supported
YouTube
Not Supported
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