Auraa

Auraa

Covasant Technologies Private Limited
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About

Auraa is Covasant's Databricks-native, agent-driven data platform which is the fastest path to AI-ready data on Databricks. With its conversational AI capabilities in natural language, enterprises can use agents to discover various data sources, build pipelines, enforce data quality, and register everything in Unity Catalog autonomously, from day one. Auraa eliminates pipeline code, engineering backlog, and months of manual configuration. While creation of a data lake on Databricks usually takes more than 18-24 months, Auraa onboards the first source in under 15 minutes, deploys the first use case within hours, and shrinks the overall deployment timeframe to about 8-10 weeks, and reduces the overall implementation cost by upto 70%. Auraa treats every data engineering decision as structured, versioned, governed metadata rather than fragile hand-coded pipelines. Auraa ensures Databricks lakehouse is reproducible, auditable, and continuously improvable by agents.

About

SupportLogic delivers a Cognitive AI Cloud purpose-built for enterprise customer service and support. It ingests unstructured signals from tickets, chat, voice, and email, then uses AI to detect urgency, sentiment, product issues, and revenue risk in real time. Its layered architecture—data extraction, signal detection, and a context engine—powers ambient AI agents that automate tasks like case summarization, escalation prediction, routing, account health scoring, and coaching. SupportLogic integrates with Salesforce, Zendesk, Snowflake, and Slack, enhancing existing systems rather than replacing them. The platform helps CX, support, and IT teams act earlier, coach smarter, reduce escalations, and improve resolution times. Built for enterprise scale, it offers SOC 2 certification, GDPR/CCPA compliance, and secure data isolation. Customers like Salesforce, NICE, and Databricks use SupportLogic to boost CSAT, retention, and operational efficiency.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Manufacturing, Banking & Financial Services, Healthcare & Lifesciences, Retail, Travel & Hospitality

Audience

Agent AI Agents for Enterprise Support

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

SupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Covasant Technologies Private Limited
India
www.covasant.com

Company Information

SupportLogic
Founded: 2016
United States
www.supportlogic.com

Alternatives

Alternatives

Unity Catalog

Unity Catalog

Databricks
VE3 DataWise

VE3 DataWise

VE3 Global
LakeSentry

LakeSentry

Dark Lake

Categories

Categories

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Databricks
Freshdesk
Jira
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Slack
Zendesk

Integrations

Databricks
Freshdesk
Jira
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Slack
Zendesk
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